Had nothing but problems with this company. They were very quick to come out and give an estimate, which was great. I called them back to tell them I agreed to the estimate and wanted to schedule the work. Was told I'd be put on the schedule. Did not hear another word in about 3-4 weeks, so called back to find out if they had an idea when the job would be done. Was told they are very busy, but I was definitely on the schedule. Wasn't too thrilled they could not even give me an estimated time frame, but thought OK, I'll try to be patient. I had to call back yet again and was finally told, they will be out sometime next week. Weds of the following week I'd still not heard another word, so called the office yet again to ask if I was still scheduled for that week and was told, "yes they will be there on Friday, like I told you" Well, no, she never gave me a specific date previously. What I was told was "they'll be out sometime next week, I'll call you early next week to let you know what day." Didn't appreciate the attitude on the phone.
And good luck reaching anyone on the phone there... you get a machine all hours of the day. I think in 1 call of about 10, the girl actually answered the phone.
They finally did show up to do the job, roughly 2 months after I hired them.
I was also supposed to have a fertilization done to my tree. One of they guys on the crew that did the work on my tree told me that another guy would be by to do the fertilization at another time. Another month went by and no calls, no one came to do the fertilization. Yet the bill comes in the mail, billing for everything, including the fertilization that was not done. I called, got the answering machine again and left a message about being billed for the service that was not done. About 3 days later I got a call back from the owner stating he was sorry for the billing error, that he had meant to come out and do the treatment but forgot. He told me he'd be out the next week.
Another no show. I called again and he said that he would definitely be out early the following week. So that Weds after not hearing anything yet again, I called the owner back on the cell phone number he left me. He then proceeded to tell me that he was "out fishing" for the day and wouldn't get to my job. I ended up telling them not to bother with the service, that I no longer wanted it, and to send a new bill because I was not paying for a service that was not provided. And I'm quite certain they purposely billed that and figured that I would just assume that it had been done, or just pay it without paying attention to what was actually billed.
This company was HIGHLY unprofessional. Possibly the worst company I've ever dealt with. Felt great as a customer that the owner could be out fishing for the day and meanwhile I'd been waiting another month for service he "didn't have time to get to"! Stay away from this company!! read more
