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Sugar Mountain Lodging

1.0 (2 reviews)

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Recommended Reviews - Sugar Mountain Lodging

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4 years ago

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Banner Elk Mountain Cabins - The Elk River Cabin....just one of 5 cabins located within 3 miles of Banner Elk!
 www.bannerelkmtncabins.com
 Check us out!

Banner Elk Mountain Cabins

5.0(1 review)
1.8 mi

The Getaway was the perfect getaway for us. The location was private yet convenient to downtown and…read morewe found ourselves enjoying the Greenway trail into town many times. The cabin had every amenity we could of asked for (OK...a hot tub on the deck would have been nice) and we felt so comfortable from the minute we got there. The living room fireplace was amazing and we had it on constantly. The living room was comfortable and large. The kitchen was a bit small for both of us to work in but it was more than adequate. Both bedrooms were lovely (the king sized bed was super comfortable) and there were plenty of bathrooms to pick from. The sheets and towels were plentiful and plush and it was nice to be able to do laundry. The driveway up to the house was something. Super steep and it made the returns from our walks a bit challenging. And we were glad that it didn't snow to have to tackle it in the ice. The internet was great for keeping up with work but it wasn't sufficient to be able to stream movies or television. But the choices on the satellite TV made up for it. We loved The Getaway and will definiteley be back!

From the owner: 5 unique, beautiful cabins/homes in Banner Elk, NC! Each one…read moremeticulously clean and cared for. 3 are pet friendly, all have free WiFi and fireplaces. Convenient to Banner Elk, Boone and Blowing Rock. Summer dates are booking fast! Come enjoy the cool North Carolina Mountains!

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Banner Elk Mountain Cabins - Winter view from The Farm House!  Just one of 5 cabins located within 3 miles of Banner Elk!
 www.bannerelkmtncabins.com
 Check us out!

Winter view from The Farm House! Just one of 5 cabins located within 3 miles of Banner Elk! www.bannerelkmtncabins.com Check us out!

Banner Elk Mountain Cabins - The Mountain View Cabin!  Pet Friendly, Free WiFi, Fireplace!
 Check out all the features at www.bannerelkmtncabins.com

The Mountain View Cabin! Pet Friendly, Free WiFi, Fireplace! Check out all the features at www.bannerelkmtncabins.com

Banner Elk Mountain Cabins - Mountain View Cabin from the patio!

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Mountain View Cabin from the patio!

Hilltop Hideaway - Great views and pet friendly!

Hilltop Hideaway

5.0(1 review)
4.1 mi

I cannot say enough wonderful things about this place. My family and I were lucky enough to go to…read morethis beautiful gem last summer and it was simply divine! Most people think to go to the beaches in the summer, and I would have agreed prior to this trip, but now I'm a summer mountain convert! :) First of all, the house is so roomy and cozy for a big family...we were able to fit all 10 of us without any problem. Yes, the house is a bit of a trek to get to, (it is on TOP of a mountain afterall!) but once you are there, it is heavenly. The summer breeze was a perfect escape from the humidity that usually is the norm, and the stars at night were so unbelievable. We spent the days taking long walks, reading/napping in the hammock, doing yoga on the deck, and the kids were playing soccer in the yard. The nights were spent on the porch in rocking chairs with wine, laughter, and a wonderful hot tub to soak away the day. The owners were great to deal with and I would recommend this place to anyone. It's definitely the perfect place to relax and unwind if that's the kind of vacation you are looking for! Now, that being said I know there are a ton of things to do nearby from ziplining, hiking to even mining for gold but again, we didn't really want to leave once we got up to the house. Did I mention the views...GORGEOUS! Can't wait to go back this summer! And, I'm not a huge snow/ski person but I imagine its a true winter wonderland in the colder months.

The Highlands At Sugar - View from balcony

The Highlands At Sugar

3.2(17 reviews)
1.3 mi
•$$

It's a nice unit 4605 feet elevation with a beautiful view off the balcony. 103A is a two level…read moreunit with the master upstairs with a huge bathroom and loft area with a pull out couch. There's a fireplace too but we didn't use it, washer and dryer, and no air conditioning, but we didn't need it. King size beds in both bedrooms. Little things like a balcony door not locking, bedroom door misaligned so it didn't close properly, remote control inoperable due to not the same as tv, and coil style stove caused deduction of one star. Pool, jacuzzi, sauna, and exercise room, along with game room with pool table, ping pong table, Foosball table, and two gaming tvs on site as well.

We enjoyed our stay. We did stay in one of the refurbished buildings so there was no…read moreJacuzzi in our unit. However, we did enjoy the heated pool in the game building one evening. It did need to be cleaned but we swam anyway. The main comwas there were little bugs in the water. But we pushed them away and enjoyed it. The room was clean, and we felt safe. The drive up to the resort is twisting and curving and a bit unnerving.. however!! What else do you expect in the mountains!!?? We enjoyed our weekend and even lit a fire in the fireplace twice!! We had a lovely time and were thrilled to wake up to see Grandfather Mountain right out our living room!! We enjoyed our stay.

Photos
The Highlands At Sugar - From balcony

From balcony

The Highlands At Sugar - Upstairs 1 bedroom living room

Upstairs 1 bedroom living room

The Highlands At Sugar

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Era Resort Real Estate & Rentals

Era Resort Real Estate & Rentals

1.0(3 reviews)
0.1 mi

Absolutely terrible customer service. Would strongly recommend against…read more I have been coming to Sugar Mountain almost yearly for over a decade, and decided that I would upgrade accommodations since I am now financially better off. They were quick to respond to my request for properties that were within my price range, and I selected a property that met the needs of my group. They were quick to accept my reservation for a week at the property with four days of ski rentals and lift tickets. A few weeks later, they called requesting payment, and we payed. This was just over three weeks from our arrival date, and where the trouble began. The day after we made full payment, almost $2200, I received a phone call saying they had made a mistake with the discounting and that I needed to pay an additional $391 for the stay. When I mentioned that the quote that they emailed me, and the discussions since, were to the contrary, they told me it did not matter. I told them that I was not going to pay more than I originally agreed to, and that they needed to find a solution. I told her that I understand that human errors happen, but that I wasn't willing to pay more for their mistake. The young lady that was helping me offered to send me some other properties to consider while she worked with her manager, to which I agreed. I looked over her email, found two properties I liked and forwarded them to my friends that were accompanying me on the trip to check out. A couple of hours later, the rental office sent me an email stating that they had felt the best thing to do was refund my money, as the issue was a "human error", using my phrasing to try to avoid owning up to their mistake. I immediately called, frustrated, and talked to the young lady who told me she would team with her manager, Jack, and call me back. When Jack called me a few hours later, he was very defensive and only presented the same options that the email I had received earlier did. These options were additionally discounted, marginally, but they were still at the same price or higher that what I had already paid for, and I expressed to him my dissatisfaction. I didn't want additional discounts. I wanted what I had booked, what they had promised. As I was speaking, not yelling or cursing, Jack interrupted me and told me that he is sorry that they were unable to take care of me and to enjoy my stay somewhere else. He then hung up abruptly. I have since booked with another rental option in Banner Elk. The process with them has been good so far, and I have never had a bad experience up here until this. I will also be reaching out to the Better Business Bureau concerning what essentially amounts to a bait and switch, as well as the owners of the rental property to inform them of the experience that I have received.

Very poor customer service. Unit had multiple issues. Stove was broken, pilot was out in fireplace…read moreand they said it was after 6 and they wouldn't fix until next day. Moved twin beds together for a couple and found the carpet was filthy underneath. Couch cushions were dirty from previous tenants and we were charged for double cleaning. Vacuum was very old and inoperable.

Sugar Mountain Lodging - vacation_rentals - Updated May 2026

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