I have lived nearby this Subway for years. It is conveniently only 2 minutes away. But in those years, the quality of service has diminished. Firstly, they always try get as many people on one order so as to fill it as quickly as possible. This is very confusing and frustrating as it requires me to keep up with two or more people asking me what I want. This has made it all too easy for mistakes to be made on my orders like the wrong bread, wrong condiments, onion when I didn't want it, etc. Secondly (and the most irritating), the general need to rush to complete the orders is rude and inconsiderate. Recently I went to get to dinner for me and my family. There was a fair few customers sitting in the shop but no one in line with me as I started to order. The moment one person stepped up behind me to order next, the server proceeded to rush me for my ingredients and literally slap them into the bread. Not only did I feel like I was in the way but they shoved way to much spinach and very little condiments in my sandwich. Subway always had fresh ingredients and amazing sandwiches but the service in this shop cannot be excused. read more

Quick, prepared, clean & polite and always ready for their rush hours. If you need to use the restroom three key is by the register. Parking isn't normally an issue but during the busy hours you might have to wait a few minutes. read more

They got nervous when they seen me this morning taking a picture.They have no reason to be nervous because this place is one of my favorites of all time to go to.The customer service at this subway is by far the best one i have been to.They treat you like family once you become a regular.They are always professional and have a upbeat personality.I go in the morning so I am speaking on behalf of the morning shift.I love the way they make my western and egg sandwich.They take great care of there customers and I just want to put them on the map and give them their props. read more

Subway - Fast Food Near Me - Sylmar, California

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Best Subway Shop in town..The place is always clean, the food you can tell is always so fresh!! Pedro Lopez is the on site manager and works the morning shift along with Patty, Patty with Double Trouble and now Mouse has been added to the shift since attitude has left.. The morning shift is quite Busy but the place runs like a Singer Sewing Machine.. The later two names are nick names I am known to give to people when they know what they are doing.. THIS IS A SUBWAY SHOP YOU NEED TO VISIT AND TRY! YOU WIL NOT BE DISAPPOINTED I PROMISE YOU!!! GIVE THEM A SHOT!!! BDF!!! read more

Great location as far as franchises go. Clean location, friendly staff, and great service. Only thing that sucks is the parking lot. It is pretty small and since it shares the space with other business, lunch times often leave you parking on the sidewalk. read more

Honestly it's great. But there is a lady there who is very rude and gets bothered by whatever I ask her to put on my subway. Although there is a guy named jeta who gives great service and he is a very well respectful person and he is just the best person there. read more

Subway overall is overpriced, but this is a good location. The parking leaves something to be desired but they have good service, customer restrooms, and a clean environment that you can be comfortable eating in. read more

For the second time, my order was wrong. We ordered online as that is the only option. Sandwiches were not toasted as requested and there was no cheese on our sandwiches either. There are many cheaper options and I well not return to this store again and I will not recommend it to anyone. I tried to call and the phone was never answered. Don't go. read more

The short guy that there during lunch hours is the only one who sauces my sandwich right everyone else is greedy with the sauces

I love Subway. This one is probably the best!! 24 hours and they have all the stuff you want, and even fancy stuff I didn't know I wanted! Staff is nice and expedient, location is convenient. So grateful for this place! read more

Very clean, efficient and tasty subway sandwich. Parking lot is tight but the restaurant was perfect for a quick bite to eat.

Ok food is fine only reason I'm on here writing is because of a very rude young lady employee that was yelling at another Co worker while us customers were there. I find that so unprofessional and what got me upset is she is yelling and none of the other employees say anything or stick up for the one getting yelled at all because he started mopping instead of sweep first. I mean ok a mistake no need to yell at him. read more

Subway - Rude Chick she was the one yelling at the other employee - Fast Food Near Me - Sylmar, California

Always friendly. Move fast. Parking is hard when other businesses are busy too around here. Overall love this place and who could go wrong with 24hr. read more

Wow so i live across the street from this subway i always come here 2x a week in the afternoon or sometimes more since i buy my little brother some when he comes from school . Today i went with my bf in my car , we got down to get a sandwich combo , i got the 40oz drink the guy who made my sandwich was name dete or doto something like that he is tall, and looks from india. I bought my sandwich filled my cup & went outside with my bf ! To eat in my car! I paid with my visa card! 10 min later my bf was hungry , so i offered to get him a sandwich i came back inside with my empty cup, and bought a sandwich!!! I was about to pay and i didn't have my visa card turn out he never gave it back in the first place ! He was being all rude because i was trying to refill my cup!! He said other restaurant do that but not this one ! He charge me 1$ extra i told him i just came back for another sandwich that i had came like 10 mins ago ! And i even had forgotten my visa card at the register ! And he gave me attitude !! He charge me for my drink refill again like ! What is that ? I was outside in front of subway ! You didn't give me my debit card but yet you want to give me attitude ? Like no !! read more

This is my first time at this Subway and man is it the last I ordered steak & cheese which I do agree there wasn't enough lettuce but anyways the bread was cracking all over the place like if the bread was freaking old the meat had some very hard pieces which was very disgusting to me. I regret not going to my usual Subway down balboa Blvd which I've never had a problem with. I do not recommend this subway at all read more

I'm so happy it's a 24 hr subway! I do feel sorry for the people that work there because they have to work all holidays so it's very much appreciated! read more

This is my go to subway of choice. They always make my sandwiches better here. But today I just have a question about pricing...either I was overcharged or whatever I tossed my receipt before I chance to look. I ordered the $6 combo with 6 inch sandwich chips and drink. Awesome. My tally always comes to just under $7 after tax. But today I added avocado and the price jumped to a staggering $8.97 I read online that adding avocado is 50 cents for 6 inch and $1 for footlong....what the hell was I charged? I asked the Indian lady why it was so high and she gave me an atittude and said U WANNA TALK TO MANAGER?! AVOCADO IS EXTRA! No thanks!!! I understand it is extra...but Deeeeeyum how extra??? A response from a worker would be nice. read more

Run of the mill Subway setup. The service at this one was actually very good though which seems to be the inconsistency amongst the varioius locations. read more

I know these guys make a lot of sandwiches every day, but it's really annoying how careless they are at this location if they only put a little enthusiasm this would be better rating. read more

Very friendly, trying to please everyone in the store. They greet you upon entry - and get you in and out very quickly. They have great "in-store" coupons they provide upon check-out, designed to get you back in again soon. If you want a Subway sandwich on the North end of the Valley, this is the place! read more

No crackers for your soup, soup serve less than half way, no jalapeno Bread, ummm yeah this place sucks.

OMYGOODNESS Love this restaurant, food is all prepared and fresh employees are very nice and polite and helpful must be Under New Management then coming here for the last lunch and a house and everything is great Everything Has Changed so come visit this store, two thumbs up read more

I had the worst experience with some lady named patty. Gave too much attitude and was rushing me like if she had anything better to do. Out of all the times I've came here to get a sandwhich she is the worst server. She's gonna make you lose costumers with her stanky ass attitude. If you don't like dealing with costumers go find yourself a new job. I never make bad reviews about anything but she killed my appetite. read more

Great subway. .. even though there were lots of people the subway makers were very attentive and made sure to let those waiting in line that they would be served shortly. Inside was clean and it was very inviting. Open 24 hours!!!! There are 4 people in our house. We are going to Subway at 3 AM one of these days! !!!! read more

The manager here is so nice and respectful, he's alway taking responsibility in his position as manager, organize, professional, and great costumer service!! read more

Great customer service every time I've gone and they seem to care when making the sandwiches. I've been to different subways that you can tell they don't want to be working, but not here. The guy working there has even gotten familiar with me and makes it a better experience everytime I go. Even though I have other subways closer to me, I will still go to this one and it's definitely worth it. read more

I love this subway! Pedro and Patty go above and beyond! Service is fast and the place is always clean. This is the only subway that I have seen has these really good oils and spices that really add flavor. They also have delicious and healthy natural juices! read more

Roy was nice very attentive and polite he suggested I try the new juices and they are to die for! Especially the watermelon cucumber will definitely be returning in the near future read more

Wonderful subway! Great service and always have a smile. The food is good and clean. Pedro is a great manager that keeps everyone happy and productive. Patty always greets with a smile and knows customers by first name. read more

I love this place. Close from home on the way to work and a very clean establishment. Their food servers are very friendly and quick especially I always take the food to go running fast to catch my bus. You can also phone in, in advance before picking up your order that's my preferred method because sometimes you can get stuck there on the line during lunch hours. Thumbs up! read more

I would recommend this location I was greeted with a welcome Pedro,edi and Patricia provided me with an outstanding service cashier nilu needs to smile,more polite seems like she dont like her job, she did not suggested anything even when I was looking at the cookies.. thanks to the lady Edi she ask me if I wanted cookies while she was filling up the cookies. read more

Eat fresh and get charged extra. This subway location has terrible customer service. I personally enjoy eating subway sandwiches regularly as part of my diet but this particular location had charged me a hot meal fee when I was told there was "no extra charge to heat up the sandwich". When I ask the cashier Jitta why I had gotten charged extra his only explanation was,"it charges automatically" as he took my money instantly to complete the transaction. I am not sure if there is a language barrier involved with this situation because I have was trying to explain to him that his own employee had said there is no extra charge to heat the sandwich. I was baffled that he kept telling me to look at the computer register to see that it charged me extra! From my understanding when a customer is told that they would not be charged for something I would expect not to be charged. I have had better customer service at many other locations along California whom were more professional. I highly recommend other locations if you want to be charged the right price for their products and talk to employees who understand customer service. read more

computer was down and sandwich was made,just give your phone number and come back to to pay. local trust .I love this place!

I'm only able to go here around midnight for my lunch break. Cashier is super shady. The cash register supposably is always down when I go. She never has change and when try to pay with card, she says the machine doesn't work bc it's connected to the register. If I had more of a choice on places to eat at these times, I would never come here again. read more

I ordered what I thought would be a footlong sandwich and got a 6 inch and they still charged me the footlong price. And i ordered Bar B que potato chips and got regular chips because Subway could not follow instructions. Also the food was late. read more

we used subway for catering an event this weekend! and they went above and beyond with their service!. arrived right on time and everything was done as ordered! had a grear experience read more

What a disgusting place. They sell you a wrong sandwich, you call to complain and they hang up on you.

This is the place to eat healthy. They have fast service, friendly staff, good deals. Good luck on finding parking, you might have to park down the street, & work out your walking legs. read more

The big tall guy at the restaurant who works at the cashier have the tendency to overcharges us each time we go there. This the 2nd time I realize he overcharges. He appears to be more concerned about ripping people off than keeping the place clean. I will never go back to this location again. read more

fast service, lunch was good! parking sucks!