Best customer service ever!!! Following a bad experience was another tow company this one was a…read morebreathe of fresh air. I felt seen heard and valued Thank you!!

Dropped off my car for a headlight change and Rick was super quick with the service and the price…read morewas very reasonable. I will definitely be back!

My car's AC was broken, and I was able to bring it into East Rock Auto on short notice. They were…read moreupfront about pricing, and were able to resolve the problem quickly. However, they also performed a courtesy inspection and recommended over $1000 of additional repairs. Most notably, they found excessive play on the ball joints on both sides, which posed a serious safety risk. This repair alone would have cost over $800. I brought the car to another local mechanic (who came highly recommended) for a second opinion. According to him, the ball joints were perfectly fine (though he agreed with some of the lower cost repairs recommended by East Rock Auto). I would use East Rock Auto again if I have specific repairs that need to be done, but I would take their courtesy inspection results with a big grain of salt.

I want to be fair and objective: the first time I came here, the service was fine and…read morewell-documented. That's why I returned. But the second visit told a very different story. I'm a woman, and I believe the shop assumed I had no knowledge of car repair pricing. I have the full digital estimate saved as screenshots, so here are the facts: TRUNK WEATHER STRIPPING Quoted: $433.08 Labor: $132.78 | Part (trunk seal): $274.44 Reality: A trunk weather seal costs $20-$60 in parts. Labor is a straightforward 30-45 min job. Fair total in CT: $100-$130 MAX. They were charging 3x the reasonable price inflating the part alone by over $200. SPARK PLUG REPLACEMENT (6 cylinders) Quoted: $961.78 Labor alone: $691.03 | Parts (6 plugs + gasket kit): $213.32 Reality: According to AAA, RepairPal, and industry standards, a V6 spark plug replacement runs $150-$350 total, or up to $500 at a dealership for hard-to-access engines. Labor nationally ranges from $55-$437 they quoted $691 IN LABOR ALONE. That is simply not defensible. POWER STEERING FLUID RESERVOIR Quoted: $454.78 Labor: $182.10 | Part: $245.53 Reality: This reservoir typically costs $30-$80 in parts. The job takes under an hour. Fair total: $130-$170. They marked up the part by over $170. MOUNT & BALANCE 2 TIRES (215/60/16) Quoted: $373.74 They also added $23.79 for "Road Hazard Coverage" without asking me. Reality: Those tires run $80-$110 each at Costco or Walmart. Mount & balance is $20-$25 per tire. Fair total: ~$230-$270. I declined all four jobs. The overcharge on just these items totals approximately $1,000-$1,300 above fair market value in New Haven, CT. What I did approve (Fluid Film Treatment $199.99 and Transmission Drain & Fill $193.66) seemed within a reasonable range and I have no complaint there. If you are a woman, speak limited English, or appear unfamiliar with car repair get a second opinion before approving ANYTHING here. Bring someone with you, or check RepairPal.com for fair price ranges in your zip code before you walk in.

Went to them to get a part of my car fixed. My dad had originally went to see the price and what…read moreexactly needed to be fixed. When I arrived with my mother and explained what we needed to get done, they raised the price by $30. When brought up how we got a different price previously they informed us that it didn't matter and the price he gives us is what we have to pay. I'm not saying it's only because we seemed to be "clueless women," but it was a weird coincidence. Very disappointing since I saw other people with positive reviews from here.

This place is the best. I had a muffler problem that other…read morepeople were giving me the "gloom and doom" estimates of over $1300 to fix. Luckily, my mechanic knew about American break and muffler, and I got everything repaired for $60, better than it would've been from that other big-chain muffler Shop.

Great integrity let you know exactly what they're gonna do and how much is going to cost they work…read morewith you. Family business my first time going to them they got me in immediately, and I have to say my car has never performed better..

Do not be fooled by all the good reviews you see on here! These people are rip off artists! I took…read moremy car there for one simple oil change and ended up shopping for a engine. The mechanics are skilled in sabotaging cars and charging you 4 or 5 hours labor for jobs they finished in under 45 minutes. The funny thing is that I was informed that the mechanics are all illegals! So if you decide to take your car, truck or SUV there then you deserve to be RIPPED OFF!!! The only thing that could maybe improve this place is to bring back Tom jr because Tom sr is nothing but a crook!!!

Tony has worked on each and every one of my foreign cars. I can't stress enough how much I trust…read morehim. He is always honest, and will explain in detail how something works if I don't understand. My Audi, VW and now my MINI Cooper S have all benefited from his expertise!

Most excellent private mechanic, a local legend amongs owners of Volvos, for example.read more

Great service, did exactly what was promised, removed a dent and some scuffs from a hit and run…read more They told me for the price point exactly what they could do and they delivered. Will definitely use them again!

From the owner: Premier Auto Express provides quality and professional mobile auto dent repair services across…read moreConnecticut. Call us today for a free estimate.

I went in for a simple oil change, Keep in mind .my S.U.V has no leak at all ..I left firestone…read morewhit a oil leak gushing , everywhere i parked ...and they try sell me a battery .when my die hard battery was only a 1 1/2 old ...never again

Brought my 2014 Focus in because the radiator had problems and the car was overheating. They…read morereplaced the radiator incorrectly and left the engine thermostat locked open. I went back to my dealer just to find out I needed a new radiator ($400) and had to pay for a new thermostat ($1100). If you need a new tire, fine, but their mechanics don't seem to know what they're doing.

The folks here cannoy be described wiyh simple adjectives...from the initial phone call to inquire…read moreif they could assist with the needed repairs...too the actual towing and repairing of my sons vehicle could not have been handled more professionally or expeditiously. Being 300 miles away I had little but other good reviews to go by and I am glad I called...Thank you, the whole Degennaro team.

Chose this repair shop based on a Yelp review. Thank you to the reviewer- they were spot on. My son…read morewas packing up from school when all the services lights went on. I drive up on a Saturday to transfer all his gear then head to a garage. Nick made a space for us in the schedule and took a look to see if we could get back to NJ. He was very reassuring even though the problem couldn't be fixed on Saturday. The repairs were completed quickly and I felt the costs were on target. If I lived in the area, this would be my regular garage.