We have always used Sutherland and company for surveys. Professional and very efficient!! Jeff…read morehad always gone above and beyond to take care of our properties!! There's no better!!

We are having issues over property lines with neighbors, Sutherland was the 3rd company in our area…read moreto come out to survey in a month. The first two surveys were not what my neighbor was looking for as they both concluded that my family's property was in fact what we said it was. Along comes Sutherland and magically their property line eats 2' of our driveway. I'm pretty sure this "property correction" was an extra charge not on the books and isn't true as the 2 previous surveys done weeks prior didnt come close to Sutherlan's.

One reviewer said that DeWolfe made a mountain out of a mole hill and grossly inflated costs. That…read moreis our experience as well. We hired DeWolfe after another engineer made serious errors on our site map (got the set backs wrong and put the home site in the wrong place). After months of the first engineer not returning emails and phone calls, or correcting the site map, we hired DeWolfe to correct the site map and move the home site to within the set back area. Rather than doing that, they contacted the original engineer, who updated the site map and sent it to them in the corrected AutoCAD file. As a result, they really did not need to do the vast majority of the work for which we hired them. While we were grateful that they have a relationship with the first engineer, we are not really very happy about paying them for work they didn't actually do. Even worse: one of the members of our site crew asked their Sr. Engineer if they has measured the distance between the home and the septic system. DeWolf responded by saying that measuring that was "outside the scope of work." Huh? What? They were hired to move the home site. Doing so would 100% require them to measure the distances between the house and septic system. They then proposed an additional design phase to our project, that everyone else has said we didn't need to do and that would have delayed our project past a mission-critical deadline that was fast-approaching. They wanted to charge us an additional $7,000 for this new project that would have caused insurmountable delays for us. Furthermore, even though they did almost none of the actual work for which we hired them, they have told us they used up the entire budget for the project. When we complained and declined to hire them for the additional $7k, they canceled another small project we hired them for (to simply mark the drive on the property, which we believe they should have included in the original work). They seem to want to do the very least amount of work possible, while trying to squeeze as much cash out of their clients as they can.

A structural engineer from this company was hired to give an assessment of a property I was…read moreselling. They turned a molehill into a mountain, to put it lightly, and made it sound like my foundation was failing. They estimated the foundation needed to be rebuilt and gave an astronomically high estimate ($60,000 to $80,000), but they then said to get some contractors in to get actual prices. I had 7 different contractors look at the Dewolfe report, then looked at my foundation, and they ALL disagreed with his assessment- and gave estimates for repairs from $18,000 to $20,000 and totally disagreed that my foundation was failing. This caused the sale of my house to fall apart and I ended up hiring another accredited structural engineer for a 2nd opinion who ALSO disagreed with the Dewolfe estimate and report. Unless you want to get an unrealistic, inaccurate and overly inflated report and estimate, avoid this company!!!

They do attics too…read more This winter I had giant icicles all the way around the house, and a lot of ice on the roof, triggering a leak in the front porch. My neighbors suggested I might have an insulation problem. Out of the blue, BSQ called me (actually, looking for my late mother) to follow up on older files and the sump pump in my basement. "Oh by the way we have now branched into attics and insulation." Funny you should say that.... and within a few minutes I had scheduled a free attic inspection. Before the agent visit, I received a detailed booklet by mail describing the need for insulation, the types on the market, and what type was appropriate given our climate. it also contained a mini survey of the problems observed, which the agent would later use to calculate the quote. The agent went into the attic and took a series of photos and measurements. He confirmed that my leak was not from any hole in the roof (there wasn't one visible), but from condensation caused from inadequate insulation. The insulation that was up there was the original when the house was built -- about 60 years old, matted and dirty, and not helping the house at all. He recommended cellulose that would be blown in; it would never deflate, it was waterproof, fire retardant and pest resistant too. And he was eager to correct the poor impression BSQ had made during the earlier sump pump installation. The installation took about 11 hours. I lost track of how many bags came out of the attic -- I think Petro counted 40.  They kept me updated with their progress throughout the day.  I was a little nervous about the front door open for hours on end, but fortunately there were no squirrels or birds or other unwanted visitors.  It was not too noisy, I was able to hear easily during phone calls. They did blow a circuit at one point but we went downstairs and figured out which circuit to reset. A display of plastic collectibles fell on the floor, but none of them broke.  After they left I saw there was a hook in the closet that got bent out of shape, and a small piece of sugar art broken. But these were minor issues. The team was also very good about cleaning up their mess, both inside and outside. The trapdoor to the attic is through a bedroom closet at the back of the house. They put down tarps on the floor, the furniture, the exposed items in the room. They took away all the bags of old insulation. I just had to sweep up a few crumbs afterwards, and put the shelving back. One heads-up I wanted to share: It took a couple of weeks to empty out the closet where the trapdoor is. There were lots of books and magazines on the side shelves, and I had never seen the floor of this closet. Some of the items were older than I am, and every single thing needed a new, if temporary, home. Definitely a positive experience, although the true test of the insulation will probably only be seen next winter.

Systemes Sous-Sol is an amazing company. They are honest and look out for your best interest…read more They send an engineer to assess your needs and do not try to sell you repairs you do not need. We had an issue with sloped floors and we needed to stabilize the house since lifting it was not an option (too expensive, causing major interior damage, etc.). Mike Costello was our rep and he was very knowledgeable and helpful. The team, headed by Yuri Melnick, sent to execute the work was unbelievable. They worked tirelessly, professionally and as cleanly as was possible in this kind of job. The project was done exactly in the time frame contracted and to our utmost satisfaction. We do not hesitate to recommend this company for any kind of foundation issues and then some. Jack, Dollard-des-Ormeaux

Overpriced trusses, long wait for materials, rude customer service and that's just beginning for…read morethis shithole

If a zero star review were an option, I would have selected that for sure. Originally ordered…read moretrusses from Structural Wood via a local lumber company with whom I've done business for a while, and am happy with. I will not be naming them as I do not want this bad review associated with them in any way. Initial estimate for delivery was eight weeks from the time trusses were ordered. This is a long wait time but completely understandable given the current pandemic situation, and the fact that every other company was out at least that far. I was told by SW that they would deliver the trusses early if at all possible, and that they would be in touch throughout the process to keep me informed of potential delivery dates. Seven weeks after the initial order I had still not been contacted by SW with any updates. I called SW headquarters in Waddington and was greeted by a frantic sounding office worker. "Our computer system is down, you'll have to call back tomorrow." Having experienced my share of technical issues in the past I understood completely. I called back the next day and was told in the same frantic manner, the same thing, verbatim. This was a Friday so I planned to give the benefit of the doubt and call again Monday. Monday: Same deal. I asked if it would be possible to speak with someone else who would be familiar with the job and might have some idea where we were in the process. I was told that nobody knows anything because the computer system is down, and to call back tomorrow. Growing slightly irritated, I waited until the next day. Tuesday: Computer system is back up and running. Great. Was informed by the same frantic office worker that I would need a job number, and that there was no possible way to look up our job by name. I did not have this as the entire transaction was facilitated by the local lumber company. I called back and got someone on the design team who was able to locate our job and give me a job number, spoke to the frantic lady in the office again, and was told the trusses would be delivered on the original scheduled date. I was assured at that point that I would receive periodic calls to update me on progress and shipping date. This did not happen. I placed another call two days before scheduled delivery, since I hadn't heard from SW. I was informed again by the frantic office worker that the lumber for the trusses was stuck on a rail car in Cincinnati, and that the trusses would arrive a day late. I asked if they delivered on Saturday, since the original date was a Friday. She said "no but we build on Saturday so they should only be a day late." We went back and forth for a while with me insisting that they would be at least three days late and her holding firm at one day. Okay, fine. She insists that they will call me with updates. I know this is false. I will call again Monday. Monday rolls around and I call, having not received any communication again from SW. Frantic lady informs me that the lumber is still in Ohio and that it isn't their fault. Awesome. I can't imagine where they could have sourced the wood from locally (besides the lumber place I ordered from and the seven others in our immediate area). Fast forward ten days of me calling every couple days and not actually getting any information. Frantic office lady triumphantly informs me that the trusses will be delivered tomorrow. Containing my excitement, I reluctantly ask what the communication routine is supposed to be for this sort of thing. "You will get a text message with the driver's location shortly before delivery and call or text him from that point." Ok great, an automated system. Surely this will be a step up from the frantic not-my-fault communications I've received up to this point. Alas, that was not the case. I actually receive a call the next morning from the office lady. Things are already looking up. She informs me that the delivery should be made around mid-morning but that there are other stops so it may run slightly later. Working out of town, I ask my dad to coordinate delivery with the driver. He recruits and agrees to pay several people to help if needed as well. 11am rolls around and my dad wants to know if I've heard anything. I tell him I have not. I call and am told that he is running a bit behind and will now be there in the early afternoon. I relay this information to my father who is temporarily pacified and go about my work day. We repeat this circular routine until roughly 5pm when they close. No word from anyone until 6:10pm, when I receive the text notification that the driver is well over an hour away. Now, at our latitude in late October, that would mean he will arrive in the dark. Excellent news. The driver arrives at our place around 7:30pm, over his legal working hours and wants to unload thousands of pounds of trusses, in an area he has never seen, in the dark. There's more but I am at the character limit. you get theidea