A complete joke. Their service and the way they conduct their business is absolute S%$T. They are a complete waste of time. I had to select a rating in order to post this review. They sure as hell do not deserve a 1 star rating. DO NOT WASTE YOUR TIME. read more

Dealing with this company has been nothing short of a nightmare. I purchased a granite counter top via Home Depot from them. It took weeks to get them to even confirm the initial install date. When it was installed we were left with a counter top that had a 22cm crack/fissure that went right over the edge. I called them 3 times. Each time I was told that either all the customer service people were out or on the phone. So I left messages each time. I never received a call back. After 8 days with no call back I called Home Depot to tell them what was happening. They tried to contact Stoneworx and it took them 2 weeks to get a reply. Finally, a month after my initial calls I received a call from a woman at Stoneworx who said my counter top would have to be replaced not having seen even a picture of the crack. A few days later a manager called and was upset that I was told it could not be fixed and that he wasn't consulted. Even their management has problems with their employees. The manager set up a day within a week to send a tech out for an "assessment" - I was not told they would be trying to fix it that day. Guess what - they didn't show! But at least I got a call from the manager to reschedule for the following week. When the tech did show up he said he was here to buff up the fissure, (no assessment was done). Having been told this was for an assessment of the crack only, I didn't expect any loud machinery would be used that day. My husband was on nightshift - if I thought it was going to try and be fixed I would have booked a few days later. The tech called his office and I spoke to the Stoneworx administration again to try and book another day for the repair and I was told that not only could they not send someone out for A MONTH but also she could not schedule it because she had no access to the scheduler - why get me on the phone just to tell me it will be a month but you have no access to schedule it??? I am so tired of waiting I told the guy to go ahead and try and fix it. The tech - Su - was very nice and buffed it out as best that could be done and also cleaned up the epoxy around the sink that was left by the first installers. The crack is still there and is easily seen but I know I will not get any better service from this company. The only reason I would recommend this company is because of the tech I meet today. The customer service gets 0 stars - I would give them -2 stars if I could. Home Depot needs to find another supplier. read more

If I could give this company zero stars, Stoneworx would get all of them. They finished a counter install for me this Summer which I arranged through Home Depot and Stoneworx screwed up the measurement on one of my counters. Now they are refusing to accept any responsibility based on some bullshit semantics that they know they will get away with every time. Apparently my recourse to this wrong kitchen counter was for me to "not accept it and send it back" - and then wait months for a corrected counter and not have an operating kitchen in the mean time. My stance was, "this one is wrong and can't be FIXED SO, instead of the customer (me) suffering because of your (StoneWorx) mistake, install this one for now and when you decide to get me the right one, you come back and switch them. Simple. But no, they're hiding behind this saying that "I should have not accepted it on that day". See, this is a game they play. They KNOW people are waiting for their counter because they haven't had a functioning kitchen counter and can't live without one so in turn they know that people will just accept it for now and then hide behind that like little kids. "Uh uhhhhh! YOU SAID YOU WANTED IT!!! WAHHHH!" This company has no morals and is run like a kid's lemonade stand. It's too bad that after all these years in business, the owner of this company has no balls, concept of customer satisfaction, or quality in workmanship and clearly is just a greedy, sad person that just takes peoples money regardless if the job is done correctly. Now Home Depot is up to bat and they will have to cover the replacement countertop and any other expenses involved with it. Home Depot should do what they should have done a long time ago and part ways with this Mickey Mouse company and start dealing with a professional supplier. Stoneworx should not be in a business that requires precision in any way shape or form. I suggest they look into carving chess pieces, cubes or just randomly shaped blocks that don't require measuring in anyway. This would be something more to their "speed" as far as a speculation in their craft. I am on a mission now to let everyone know to never use Stoneworx and will be filing a complaint to the BBB about their garbage business practice. Stoneworx a joke of a company and shouldn't be taking on the responsibility of helping people shape their biggest investments in anyway - their homes. Stoneworx should maybe also look into sign making - again with arbitrary sizes and a box of crayons. The owners of Stoneworx are clearly cowards and hide behind their bitchy customer service reps to do the dirty work. These are maggots of the business world. Don't be fooled by all the ads you might hear and their affiliation with Home Depot. Trust me, run away and find someone else. They're able to run all those ads because of all the money they make and not taking on any accountability if they screw up or not. Gee, I wish I could run my business like that; "Hey, this thing you gave us is wrong! What am I paying for? I think you need to do it again as per my initial request" My response? "Fuck you!!" This is basically what Stoneworx has said to me and Home Depot - the company that gives them a shit load of business. Absolutely pathetic. read more