I was absolutely delighted with the service provided by Frithrugs. The customer service was second…read moreto none with full updates about my order. Interestingly I ordered the rug at lunchtime on Wednesday and it was delivered at approximately 10.30 the next day. I cannot praise you enough and have told my colleagues at work how impressed I have been!

Daylight robbery and rubbish customer service from beginning to end. I ordered a rug worth £ 850…read morefor next day delivery (to be delivered on a Friday), only to be told AFTER placing the order it wouldn't be delivered until Tuesday because the rug was somewhere else. Fine. Tuesday comes and goes and nobody turns up (I paid extra to have it delivered by 10:30 am too, and not even this was refunded as a matter pf principle). I call them and they said oh ok, we'll deliver it tomorrow then !!!!!!! Anyway, it arrives on Wednesday and after unpacking it, I realized it was wrong for my living room so I phoned them to organize a return. The rug was properly rolled up tightly AND tied with string securely. I was not able to reuse the orignal packaging as this was a very tight plastic wrapping which you could only cut to be able to get the rug out Total con, now that I think about it. Anyway, long story short, they receive it and send me an email saying the rug was loose. soiled and not in sellable condition so I would not be refunded my money. Clearly this was a complete exaggeration AND not our fault given it was impossible to reuse their packaging and the courier must have slightly dirtied the sides. Absolute liars and ridiculous customer service. We called them and an idiot named Paul said to write an email stating the facts and he would speak about it to his manager so we did, only to receive in return a one liner email saying nothing has changed, we won't refund you. We even offered to have the rug cleaned professionally (and believe me, it could have probably been brushed off!) When my partner called to speak to the manager the idiot Paul said he wouldn't pass him the phone nor give him his name!!!!!! What kind of thieving operation is this?????? NEVER buy anything from these bandits.

Well, guess what. I came home from work on Monday evening to find a card to say that the rug had…read morebeen left with a neighbour. The rug had not been returned to the supplier as requested/ On picking up the rug (vintage patchwork multi) it was lighter than I had anicipated for a rug of its size. I laid it out and it feels thinner and flatter than the 8mm described. It is an attractive design (although slightly more muted than the illustration) and a perfect size for the area that I need to cover so I decided to keep it. I will put some soft padding underneath. Ovverall it's OK and a little less than I expected so I am not raving about it but it is adequate. The supplier was quite flat in his e-mail of apology.

From the owner: Customers love the inspiration that we offer to their homes and we are proud to be the largest…read moreOnline retailer of luxury rugs. Our collections include designer brands from Calvin Klein, Ted Baker, Christian Lacroix and Designers Guild. Our team can offer support and advice to help you find the perfect rug for your home. Shop Online or visit our Manchester showroom to discover more.

A positive review from me for once!! Small shop but well stocked and very helpful owners. For once…read moreYelp's database seem current!!

From the owner: Oriental rugs, Kilim rugs, Contemporary rugs, sheepskin rugs. Carpets. Rug restoration and…read morecleaning. Carpet and rug edging.

This is ACTUALLY a great carpet shop/fitting service. We know nothing about carpets and were on a…read moretight budget when we went in. The staff were knowledgeable and approachable and gave us advice on how to minimise spending (by taking up the old carpet and disposing it ourselves, save the carpet grips, etc). They also advised us to sign up to their newsletter emails to get a further 10% off. They also offer a free delivery and fitting services if you buy some fancy underlay too. Arranging a fitting was stress-free and we were contacted by phone regarding an update on time on the day. They were professional and quick and left no mess to clean up. We had freshly painted skirting boards and no scratches were left whatsoever. Overall, a great value and professional service that leaves a beautifully fitted carpet!

Very good. Quick and efficient. Wide range of carpets. 60 oz high quality wool carpet for 2…read morebedrooms and a landing. A couple of hours to fit with a lead time of only 4 days. Thanks to Adrian at the shop and Dave & Nathan the fitters. Neil Fryman, Didsbury.