My biggest recommendation is to put every maintenance concern, conversation, and response in…read morewriting, take screenshots, and keep copies of all communications. During our tenancy, we reported several instances of water damage and areas that appeared to have mold growth. We also contacted the city for assistance in addressing the situation. We also found Barb to be unnecessarily rude at times, which we felt caused situations to escalate rather than move toward a mutually agreeable resolution.

Stay away. Very difficult staff. Maintenance argues with you about repairs that need to be made…read more My neighbor across from me had severe mold in her apartment and they refused to do anything about it, despite her repeated complaints. I asked the apartment manager who owned the apartment complex. She refused to tell me; she said it was owned by a private individual. One of my other neighbors told me that she told them the same thing when she asked who owned the complex. When I first moved in, there was a couple below me who were alcoholics and fought constantly. They were extremely noisy and disruptive. When I complain to the manager she just said well you can move to another apartment here. She refused to deal with the problem. I told her I just paid for moving and I did not want to have additional expenses.

Lived at Aventura for a year and a half and had an incredible experience. Quiet building,…read morewell-kept, good amenities, and good staff. Won't find a better place for the price!

My wife and I recently moved into this fabulous, luxury apartment community. Lisa and Kelsey were…read moreterrific to work with, and they found us the perfect unit to live in. This management team is extremely helpful, knowledgeable, and made the application process a breeze. Whenever we see Lisa or Kelsey down at the office, they always have smiles for us. We so enjoy spending this stage of our lives at Aventura!

We are currently halfway through our second lease. This place is at almost max capacity with long…read moretime residents, a lot of them for at least 6 years all the way up passed 15 continua years of residency. I feel as though sometimes people only take the time to review publicly when they are angry. Where as it is impossible to completely please everyone, the complex tries their best to make all of their residents happy. I guess all of these 1 star reviews are written by people who have no flaws, otherwise they would understand everything can't be perfect ALL the time. In my experience, our apartment is beautiful. We have a balcony overlooking a lake home to resident geese and ducks who parade around showing off their new babies in the spring. This complex is very animal friendly, and our dog is always warmly welcomed anywhere we go. We love our management, and they do their best to make sure everyone is happy. Understand that no one is perfect, but we love our home. If you are considering the complex, you should come and at least take a look. You need to meet our management and see the property. Z

My husband and I stayed at Reflection Cove Apartments while our house was being rebuilt after a…read morefire. We absolutely loved staying there and found the residents, activities and amenities were wonderful. We especially adored the above and beyond support offered by Bridget to ensure our stay was comfortable.

I had to call maintenance to come repair water heater and Jamal came by who was very professional…read moreand efficient in preparation and execution. He was informative in the process and even taught me something. Definitely recommending him again for future service for myself and others.

The management doesnt listen to you and tries to placate you. You can hear every footsteps every…read morethump, every movement across the floors. There is no padding to provide a sound barrier. They have popcorn ceilings and since these were built in the 70s they it has asbestos on them but they dont tell you that. I was told before I moved in that the refrigerator would have an ice maker and guess what after I signed the lease they said they couldn't do it. Its a small thing but when you have RA it isnt so small. Winter snow removal sucks. They dont leave a place to cross over to your car you have to walk through a mound of snow tiget to it. I fell and called management and was told the would take care of it and they never did. I wouldn't recommend this to anyone. I am so disappointed with this place.

Great location, great apartment, great team. No issues during the leasing or move-in process.read more

GREAT!!!... LY Awful run from this place save yourself the f nightmare…read moreHonestly. If u like mold (with a complementary mold waiver for their protection) with leaking ceilings, spider infestation and flooding apartments then this place is for you! Did I mention the staff who legit don't give a f. They r great. Also if u love it hot this place is for you!! The ac is guaranteed to go out!! No extra charge!! The maintenance staff is top of the line in stupidity they call legit black mold condensation and expect u to believe it........... Their lack of knowledge and general no f's given attitude is unmatched in the market today!

Everything has been pretty great so far! My boyfriend and I felt immediately welcomed by the staff…read morewhich was a great change from the other apartment staff we have experienced. Jessica was very helpful and made sure to answer all of our questions. The apartments themselves are nice also, we love the cozy, woodsy feel. The apartments could be a little more updated and the dog park seems to hold water but other than that we love it

Awesome community. Great staff! Central location to a lot of stuff including kids schools and…read moreManchester road. Also very quiet and peaceful. Woukd recommend this for anyone.

I have been a resident of Willowbend Apartments & Townhomes since 2013. The complex is quiet and…read morescenic. The location is convenient to shopping and banking. There are several good restaurants as well. I find the staff friendly and accommodating. Service requests are most often acknowledged and responded to within 24 hours. I have not had any pest issues, but pest control is available upon request via the office. I am and have been comfortable here for a long while and look forward to continuing my residency at Willowbend.

DO NOT LIVE HERE We…read morelived in this apartment complex and encountered black mold in one unit and a brown recluse infestation in another -- both of which are serious health hazards. We are both very clean people, and these issues were absolutely not due to tenant negligence. After reporting the mold in our first unit, we were moved to a second -- only to discover brown recluse spiders there. Management failed to address either issue adequately. We personally had the mold tested, and it was confirmed to be Stachybotrys, a toxic black mold known to cause severe respiratory problems and allergic reactions. Brown recluse spiders are venomous and potentially life-threatening. All of the spider traps were put out by me, not management. The final straw was when I found a live brown recluse in our bed -- even though the bed was pulled away from the wall and the entire room was lined with traps. I also paid out of pocket to have a professional spray the interior of our unit, since their pest control provider only sprayed near the front door. This complex is unsafe, poorly managed, and simply not worth the risk. As a tenant, you have virtually no rights in Missouri, making it even harder to get protection or recourse when serious health hazards are ignored. If I could give this place zero stars, I would. I've included a photo of a list of additional issues we experienced -- all submitted to management, and none were addressed. To make matters worse, we were forced to pay to break our lease, as they refused to let us out without a penalty -- despite these major safety issues. Stay far away from this complex.

This is first apt I have ever lived in but I must say that I love it here. It is quiet, clean and…read morethe view from my apt is breathtaking. I have saw so many diff species of birds, and listen to owl occ at night. The apt's are beautiful and bigger than most esp master bedroom. Can't beat Jaleesa and Brian. They are great to work with and if you ever have a prob with anything, they work together and take care of problem promptly. I never had an issue with parking other than once or twice. Is a little on pricier end but you get what you pay for in most cases and this is one of those cases. Great location and can't beat the view if you live in back. Large pantry and walk in closet in master bedroom. Check it out folks. I promise you that you won't be sorry. O

I don't usually write reviews, but my experience was so stellar that I had to make it known. The…read moremanagement staff was attentive, knowledgeable and customer service centric. I didn't feel like just another resident, I felt like family. There was an issue with the hot water heater upon move in and the maintenance staff addressed it promptly. On top of the world class service provided, management offset my slight inconvenience with a kind gesture. In conclusion, if you're looking for a new home Vance Station is where you want to be.

I recently saw some negative reviews about the building and felt it necessary to offer my opinion…read more The past year has been a struggle for everyone and I know some people in the building feel they aren't getting what they are paying for. Am I frustrated at times, of course I am, but do we really think these rules in reference to gyms and pools are being enforced just to upset and aggravate the tenants?? I mean seriously, everyone has their opinions on the safety protocol for COVID but I would much rather live in a building that is erring on the side of safety and following proper protocol. I have had several friends and 2 family members who have died or been seriously ill from COVID and I am willing to sacrifice some of the luxuries/amenities in life to stay well and keep others healthy too. I am sure the same people that complain about not being able to bring a guest to the pool would be the first to complain if the quota was over and couldn't use it because other tenants had their guests there. It's common sense the intent is to make sure the paying tenants of the building have access! I know some people in this building are previous homeowners and maybe aren't used to apartment living and don't do well in this type of setting. You have to learn to accommodate and adapt in life and that has never rung more true than in the past year. I bought my own collapsible cart that I use when going grocery shopping etc. It is not only convenient for me but I feel safer knowing it's clean & sanitized & I don't have to worry about the fact that some inconsiderate neighbor hasn't returned the cart they used. I am going to go out on a limb here and also make the assumption the same people that complain about pool, gym etc. are the same entitled tenants that feel they have the right to roam the public hallways and elevators without masks! It's that inconsiderate, selfish behavior that makes many of us in the building wish you hadn't signed another lease! We all have had to give up a lot over the past year and we're living in closer quarters than we're accustomed to, but let's not take it out on people who are just doing their jobs the best they know how in this weird, new normal we live in. The staff here does a phenomenal job and keep smiles on their faces all while I'm sure under enormous pressure and hearing a lot of negative comments. I've lived in many different apartment and condo buildings in my life and I love it here! I am so sick and tired of hearing people complain about the jobs these "front line" workers do. How would you like to go to work everyday wearing a mask for 8 hours or more and then have people complain they can't get the things they were accustomed to getting before and that it is somehow your fault? Grow up people, we are in the midst of a pandemic whether you believe it or not! Some people have lost their jobs, their homes, their family members-I think you can go without a remote control or your friends at the pool!

Neighbors here are oh so friendly…read more.. Being 21, starting my own business I work long hours as a permanent make up artist. I also bring my dog with me as much as possible. On my days off I do trainings from home and try to do meetings from home if i can. He is very well taken care of I can assure you. I have cameras set up in my unit to check on him when i'm not able to be home. Correct me if i'm wrong, dogs do bark? I reviewed my cameras the day I got this note on my door from a nasty, sad human. My dog barked around 6:45-7:00 at my door (someone was there) He then laid back down and then barked again when he heard my car lock because he know the sound of mommas car Truly praying for whomever felt the need to harass me. This distasteful, mean, and arrogant letter shows your character. Noise here is a HUGE issue. From the noise above me throughout all hours of the night management has shown no mercy. Other people's dogs barking also which i don't complain about because it's normal and things happen!! Save yourself the trouble and the TREMENDOUS HEADACHE, look else where!