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    Stoneburner-Carter Insurance

    3.7 (3 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Stoneburner-Carter Insurance

    Car and truck insurance

    Life insurance

    Homeowner or property

    1 More Service

    Vehicle

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    Bill Powers - State Farm Insurance Agent - State Farm Logo

    Bill Powers - State Farm Insurance Agent

    (1 review)

    I have been a long time customer with State farm over 11 years. And for the longest time have not…read morehad any issues, Unfortunately within the last several months I have had nothing but issues with the office help. They are either EXTREMLY delayed in getting anything over, or questions answered, or honestly just leave you hanging when you need their help the most. After trying to get something set and stone with them for 3 consecutive weeks in a row, it was always and issue with their systems. "Oh our systems are down right now".... or "they just went down, and unsure when they'll be back up"... this was the same excuse a few times when our deadline was already up and was struggling trying to get things put into place due to their negligence. I don't know how a company/business operates when there are constant system issues (if that even is the truth). If they follow up its weeks after they were suppose too, or the customer has to do the follow up for them. I have been extremely disappointed with this branch. And bill should know that his office help is driving clients away. After today, myself along with several of our business vehicles will be moving over to another insurance group that stays on top of things, and makes sure nothing gets slipped or missed. We are tired of the back and fourth with no direction, and no communication unless its way to late or we have to initiate it.

    From the owner: The Bill Powers State Farm Agency in Front Royal, VA, offers personalized coverage options,…read moreincluding Home, Life, and Auto Insurance to Warren and Shenandoah counties and beyond. With over 30 years of industry experience and a rich family history with State Farm, we are dedicated to helping our State Farm customers insure what is most important and be a your insurance provider. Call or visit us today to explore your options License #: VA-113194

    Stoneburner-Carter Insurance - homeinsurance - Updated May 2026

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