I had a very bad experience at Stomerij Centra. I brought my suit and tie there for dry-cleaning, 3 days before the PhD defense of my girlfriend. I explained this fact to the owner who assured me that everything would be cleaned and ready to be picked up by Thursday afternoon. To allow for a little buffer I told him I would pick it up on Friday morning.
Upon my arrival on Friday morning, he told me that the tie was not cleaned yet, because there were some stains on it, and that I would have to come back in the afternoon. When I explained him that the fact that were stains on the tie were the (logical) reason why I brought the tie to the dry cleaning in the first place, that he promised me the cleaning until Thursday and that this was a big problem due to the defense of my girlfriend, he just shrugged his shoulders.
He offered no excuses or reimbursement nor did he make any attempt to solve the situation. He was just indifferent and almost annoyed because there were customers behind me and he probably did not want them to notice his mistake. In the end I had to leave the shop with my dirty tie which I ultimately had to replace by another tie for the defense. The fact that he did not keep his promise for the given date paired with his utter indifference was truly frustrating and just bad customer service. I strongly suggest bringing your clothes elsewhere for dry cleaning. read more