Carla and her group are highly trained and well qualified. As a practicing mental health…read moreprofessional, I often refer to her group. Carla herself is a lifelong learner with much expertise, especially with first responders and veterans.

From the owner: We are a group of licensed professional counselors with more than 60 years of combined counseling…read moreexperience working together in private practice. Our goal is to provide the highest quality professional counseling services to individuals, couples and families so that they can achieve happy, productive and healthy lives. We specialize in counseling, coaching and consulting services that are uniquely tailored to each individual we work with. From the first phone call to the final appointment The Professional Counseling Group is dedicated to providing personalized service to help you achieve your goals.

Dr. Wood is very kind and a good listener. However, she does know when you need to be pointed in a…read moredifferent direction. I have been seeing Dr. Wood, as needs arise, over many years. I was diagnosed with cancer 1.5 years ago and she has been very supportive and nurturing during this time. She takes extra precaution to wipe everything down with disinfectant before I come in, and checks on me regularly about scan and test results. I appreciate her willingness to go the extra mile. When a certain need arises, she fits me into her busy schedule. I am seeing her regularly right now, and I will continue to see her as long as I need her support.

I had high hopes for Encounter Wellness. So I made an appointment for a FREE consultation with…read moreowner, Cassandra Hazelrig. One word, DUMBFOUNDED. I was uncomfortable the minute that I walked in the door. There was an extremely loud sound machine playing of ocean waves. It was not relaxing at all. It was having the opposite reaction on me. There were 2 other patients waiting and an ipad to check in on. There was no privacy, which was odd for a psychiatry based practice. I sat there for about 15 minutes before I was approached and asked if I had an appointment. I informed the medical assistant that I had a consultation appointment with Cassandra. The woman disappeared for another 15 minutes, then came back and said that I had not completed some of the forms that I had worked on the night before, so, I looked them over and completed all but one. There was one that asked for my credit card info to have on file. I skipped this one because I was only here for a consultation and was not sure I was signing on for treatment yet. The woman comes back and tells me that the credit card form was required, PER CASSANDRA, and I said that I was not comfortable doing that yet. Remember, I have been waiting over 30 minutes at this point. I finally get called in to Cassandra's office AFTER AN HOUR OF WAITING. She didn't even say hello. The office was filled with attitude. Before I even had a seat, she stated that it was required that I give my credit card info. I said, "So you won't even talk to me unless I give you my credit card?" She answered by handing me back the copies of my insurance cards and shook her head. This blew my mind. Totally awful customer/patient service. So unprofessional! Needless to say, I think I dodged a bullet and I left. I even asked if you go for a legal consultation, you don't give your payment information unless you decide to use the services. She didn't want to even listen. AWFUL CARE OF PATIENTS IN MY OPINION. STAY AWAY

From the owner: Encounter Wellness Mental Health Services offers a welcoming environment for all people seeking…read moremental health care while treating patients with respect, dignity, and empathy. Our focus is to “empower you to empower yourself.” We look forward to assisting you in understanding and managing your mental health. Encounter Wellness Mental Health Services is an outpatient psychiatric practice serving ages 13 and older. You can visit us in person at our West Chester, OH location and virtually. We offer treatment for depression, anxiety, mood disorders, bipolar disorder, and other psychiatric disorders. Accepting new patients for medication management & therapy. We accept most insurances. Weekend and evening hours are available by appointment.