I personally had a really good experience with this dealership. My sales guy Christian was very nice and helpful. I also had another guy helping me take my car out for the test drive. The only con was when we started talking numbers but as soon as my husband showed up he took over that area and got us to an agreement. read more

STG Auto Group of Montclair - Used Car Dealers Near Me - Montclair, California

This dealership wasted an unbelievable amount of my time and was extremely dishonest throughout the process. I called about a Tesla Model X they had listed and was told to come in to see it. Once I arrived, they suddenly added a pile of extra fees that were never disclosed upfront. I then had to sit there for hours negotiating just to get those junk fees removed. After what felt like 6 hours, we finally agreed on a deal and I signed the contract. Thankfully, I didn't hand over any money yet because my private lender needed the dealership to perfect the title before releasing the funds. That's when the lies started. Days went by with excuses about "working on the title." Eventually, I found out the truth: they don't even have the title to the car. When I asked my salesperson, Julio, when they expected to get it, he had no answer. Instead, he tried to push me into switching lenders and using an option contract, which would leave me unprotected while they still didn't have the title in hand. Why is a dealership selling a car they don't legally have the title for? When I asked that very reasonable question, the response I got was basically, "I'm canceling the deal." At that point, I was relieved. I'm grateful my lender caught this before any money changed hands. This place operates with misleading tactics, pressure, and incomplete paperwork -- huge red flags when buying a car. I'm happy I walked away and did NOT buy a car from this dealership. Buyers beware. read more

I recently purchased a vehicle from this auto group and was told at the time of sale that the car would come with two working key fobs and a charging cable. Within 12 hours of purchase, I notified them that one key fob was not working and that the charging cable was missing. I was repeatedly assured--both verbally and in writing--that these issues would be taken care of. I followed up multiple times over several days and weeks and was consistently told the items were being ordered or that I would receive an update. After all the delays, I was eventually told that the dealership would not replace the key fob, stating it only needed a battery, despite the vehicle being sold with the agreement of two working key fobs. This contradicts what was promised at the time of purchase. I am also still waiting on the charging cable that was supposed to be provided. Due to the lack of follow-through, inconsistent communication, and failure to honor what was agreed upon, I would not recommend working with this auto group. I strongly advise future buyers to go elsewhere. read more

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Don't buy a car here! Axel been having issues since pulling out the dealer, they took it in and issue came back. Battery issues within two weeks, engine issues too. Mickey Mouse glue touchup in interior. Save yourself the long term pain. They sell crappy cars, I had mines for two years and it's been having issues since They sell lemons Go get a new car! Don't be a dumb@ss Don't risk your investment into a Mickey Mouse dealership read more

STG Auto Group of Montclair - Used Car Dealers Near Me - Montclair, California

This place deserves 0 stars. If you are even thinking about purchasing a car here search up spot delivery and that is their practice to scam you. They will give you fake numbers and pressure you into a new interest rate or monthly payments by keeping your deposit and trade in hostage. I attempted to purchase a car from them, but they hid the numbers from me and lied to my face. Afterwards, they tried to keep my trade in and lied about sending it off to auction before the deal was even finalized, when I realized the scam. I got my car back because these liars realized they are standing on nothing. It has been almost a month now, and they lost my license plate and are refusing to return my license and registration, even though I got my trade-in back. The warranties are a lie as well as well as the services included too. These reviewers giving them anything more than one stars are liars and I have already submitted complaints to the DMV and state on their malpractice. DO NOT BUY FROM HERE. read more

Bought a car from Eric made everything seem good was faking to be nice just to get a sale then to tell me the cars not ready to leave they had to do a couple of stuff 2 days after he says it's ready there just washing it but you can go I live in La puente and had no car so I ubered there just for them to say he wasn't there it was his day off and nobody new what I was talking about so they had to look for my info then they tell me do you want us to wash it I laughed and said no he told me u guys did that already 2 days later the check engine light comes on I called Eric my sales guy and no answer I call the office and had to talk to them they have me bring it in and more sh...I was there for 5 hours waiting all they want is a sale well Eric not a good sales rep read more

STG Auto Group of Montclair - The inside of the service dept I had to wait 5 hours - Used Car Dealers Near Me - Montclair, California

Zero star. Smells disgusting inside. Workers were rude. Made an appointment to see a car, when we got there apparently the boss took the car out? Wasted our time. Will never buy a car from here. They should learn how to treat everyone with respect.. Very disappointed. read more

I'm not one to write a review but they deserve this one I had an extremely disappointing experience with this dealership and would strongly advise others to avoid doing business here. One of their representatives, Radwa Rihan, messaged me on Facebook and offered to buy my car. Before wasting my time driving out there, I made sure they had multiple photos of the car and the VIN so they could run all their checks ahead of time and know exactly what they were getting. Radwa confirmed they reviewed everything, ran the reports, and were interested. They even told me they would be at the dealership to meet me in person -- which was a complete lie, because they never showed up or introduced themselves at any point. I drove in and met with Sam, who inspected the car in person. After going through the process, we agreed on a price and proceeded with almost all of the paperwork. At this point, I had already spent hours there, and the deal was supposedly finalized. Then, out of nowhere, someone suddenly came over claiming there was an issue with the Carfax report -- something they clearly should have known before dragging me in, inspecting the car, and having me sign documents. This is basic due diligence for a dealership, and they already had the VIN days before I arrived. The fact that they waited until the very last minute to bring it up felt either incredibly unprofessional or deliberately manipulative. I asked if they could offer any kind of compensation for wasting over five hours of my day because of their lack of preparation and miscommunication. They refused to do anything and acted as if my time had no value whatsoever. There was no apology, no accountability, and not even a basic attempt to make the situation right. What made this worse is that Radwa made commitments they never honored -- promising to meet me there, acting like they would oversee the transaction, and then disappearing completely. It set the tone for a process that felt dishonest, disorganized, and disrespectful from start to finish. The entire experience was a waste of time and energy, and I walked away feeling misled and disrespected. If you value honesty, transparency, and professionalism, I highly recommend staying far away from this dealership. read more

Reached out to me with an offer to buy my car that was advertised on craigslist then wasted my time for almost a full day although I told the guy very clearly that I cannot drive the car to their dealership. Then he comes back with a RUDE message blaming me for wasting their time! STAY AWAY read more

stay away. Trust me, save your time and money. Sell or buy elsewhere. They will give you an offer that they can't keep, then lowball you and waste your time, just like any other dealers but worst. read more

Buyer Beware: My Disappointing Experience with STG Dealership This review is based on my experience with STG's deceitful, dishonest, and unreliable business practices, along with their rude and unprofessional customer service -- from the front desk receptionist to the service department staff (Marina, in particular). This was my second time purchasing a vehicle from STG, and unfortunately, history repeated itself. The first time, they lied about services they promised to uphold. Because I didn't ensure it was written in the contract, they refused to honor their word. I let it go at the time since I was able to resolve the issue elsewhere without much hassle. Fast-forward to this past month -- I returned to STG because of their wide vehicle selection and seemingly reasonable prices. I'm now kicking myself for not choosing a reputable dealership. The Sales Experience I dealt with Carlos, Ramy, Anthony (sales manager), and others at their Montclair location. The car I purchased wasn't actually there; instead, I got a message from Anthony at their Bellflower location saying the car was being transported. That was around 9 a.m., so I drove down to Montclair -- only to end up waiting over four hours for it to arrive. During that time, Ramy had me sign all the paperwork while the car was still in transit. He kept assuring me, "You're going to love the car -- it's a great car." Foolishly, I trusted his word and didn't inspect the vehicle before signing. When the car finally arrived, I immediately noticed numerous scratches, deep dings, and a rough interior that clearly needed a professional detailing. I pointed these issues out, and they assured me everything would be fixed. We shook hands, and I believed them. Broken Promises I made an appointment with their service department, where I was attended by Marina. She immediately told me they wouldn't repair anything because it wasn't listed on their "due bill." I explained that Ramy had promised the fixes verbally, but she refused to honor it. I left the vehicle with them for nearly a week, and when I picked it up, it was in worse condition than when I dropped it off. None of the promised work had been done. When I tried to reach out for resolution, I was constantly given the runaround. Anthony (sales manager) even hung up on me, and neither Carlos nor Ramy would return my calls. Deceptive Add-Ons and Overcharges On top of everything else, they tried to charge me $900 for window tinting and another $900 for door bumper guards -- both outrageously overpriced. After some haggling, I got the price lowered, but the tint job had bubbles, and the car still had visible scratches. Final Thoughts This dealership will say anything to make a sale and get you out the door, but once they have your money, you're on your own. If you're considering buying from STG, learn from my mistake: Get everything in writing. Make sure all promises are clearly listed on your due bill. Don't pay for overpriced extras like tint, door guards, or GPS add-ons. And most importantly, take your business to a reputable dealership that values honesty and customer satisfaction. Buyer beware -- once you drive off their lot, STG stops caring. read more

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My experience with STG Auto Group Montclair was nothing short of a complete disaster. I coordinated and made a specific appointment for Saturday early afternoon to see a vehicle I was very interested in. I was assured the car would be ready for me to see. Along the way there they texted me to make sure I was coming and I replied that I was on my way. When I arrived, I texted the salesperson "Andrew" as he asked me to. No response. I walked the dealership lot and the car was nowhere to be seen. I was then asked to wait in the lobby, which I declined and instead walked the lot, with no updates or communication. It was clear my appointment meant nothing to them, and they had no respect for my time. After waiting for far too long, it became obvious they were playing games, so I left. To make matters worse, after I left, a representative from the dealership called/texted and was blaming me for not waiting. Instead of apologizing for wasting my time, they became rude and defensive. According to them, this was completely my fault. This was a completely unprofessional and unacceptable way to treat a potential customer who had just been inconvenienced by their own incompetence. This dealership has shown that they have no problem wasting your time and then blaming you for their failures. I strongly advise anyone to look elsewhere for a vehicle. Their sales tactics are shady, and their customer service is appalling. read more

For days I was getting calls, about a car I was interested in. 4 to 5 calls and texts a day from different salespeople. I made it very clear I don't live next door I'm coming pretty far. Everyone assured it would be a great experience. Turned out to be the worse experience ever. I tried to give them the benefit of the doubt even after one of my friends went there and purchased a vehicle back in October of 2025 and right after signing the paper work and him driving off the lot, days later they tried to repo the truck then reported the truck stolen he was arrested but later released because he had proof the vehicle wasn't stolen. They just wanted the vehicle back. Anyway when I get to the Montclair lot they played with me and I was so pissed I wanted to actually act up but I didn't. I don't recommend this place at all. read more

If I could give negative 1,000 stars, I would. Absolute waste of time and completely dishonest. What would you rate a dealership that ruins your entire day, wastes six hours of your life, and flat-out lies to get you through the door? That's exactly what happened to me. I drove two hours from San Diego to Bellflower after being explicitly offered $22,000 for my car. I even questioned it beforehand because of the long drive. They reassured me and sent me a written offer letter confirming the amount. The moment I arrived? Suddenly, "Oh, that was just an estimate." After wasting two hours driving, they inspected my car and started nitpicking minor, insignificant issues on an otherwise excellent vehicle: They said the upholstery needed a total reupholstering when it just needed a little shampooing. They claimed a very minor dent was a $1,000 fix. They insisted the brake pads and rotors needed replacement, which turned out to be completely false when I had it checked at another shop. Because of these supposed "issues," they tried to slash the offer by another $1,000+. When I called them out, they did the classic "Let me talk to my manager" routine. I spoke to at least five different people, all repeating the same scripted nonsense. They did not honor their written offer. They wasted my entire day. They relied on deception to get me there. I eventually walked out, furious and exhausted. I'm writing this so nobody else makes the same mistake. Be extremely careful. Do not trust their offers. Whoever designed this policy should be ashamed. This was one of the worst dealership experiences I've ever had. Do yourself a favor: stay far away and don't waste your time like I did read more

I absolutely do not recommend STG Auto. I purchased a BMW here in November of 2025. There have been multiple problems with this car. I had to wait one week after purchase for them to get it ready , then after pick up it had cracked oil filter housing and was at their shop for two weeks. The buying process is unfair as they force you to buy their gps and appearance warranty. I called ahead of time to secure the car and drove over two hours and the sales rep said there was no option not to get these products. Bmw's already have an app for this and we shouldn't be forced to buy this. Next, I have been trying to cancel this appearance warranty. I have contacted the dealer over 38 times. Caiden has left over 15 messages for Sylvia who is supposed to be in charge of this. Sylvia doesn't return calls and only Caiden can email her and ask her to call. Finally Sylvia is in the office and I am transferred to her, she says she can't help me, I need to speak to Chris. I spoke to Chris who says I need to speak to Kevin. I have left 23 messages requesting the warranty cancellation form, I have also sent contact requests on their website. Instead they spam me with texts to come in to buy a car , I responded to their text and asked for them to call me about cancelling the warranty and they do not respond. The company Ascent handling the warranty has also been trying to reach them to help me since 12/19/25 and they have not responded. I do not recommend. read more

Terrible customer service. First they tell you all kinds of BS just to get you to go to them after you're there they change their offer and say your car needs a lot of mechanical work done. SO DONT SELL OR BUY CARS FROM THEM SAVE YOUR MONEY AND AVOID HEADACHES read more

Very disappointed with my experience at STG Auto in Montclair on 01/17/26 Add-ons totaling $7,195 were included in my contract that were NOT clearly disclosed or explained prior to signing. I still have no idea what "Extreme appearance package is, also the $1195, for two bits of plastic on the doors that was also there when I test drove the vehicle, I asked what it was and he just said "oh just door protection" not, you'll be paying a fortune for it without knowing at the end!! or the two different auto theft packages that were clearly already installed in the car before I purchased it. I was also not provided a copy of my contract until two days after the purchase, which prevented me from fully reviewing the terms at the time of sale. I later discovered that the same practice occurred with my daughter, who purchased a vehicle the same day and had approximately $5,000 in add-ons included without proper disclosure. After discovering these issues, I contacted the dealership multiple times by email, text, and phone to request clarification and resolution, but received no response. Communication completely stopped once the sale was finalized. A dealership should be transparent and responsive, especially when customers are entering into legally binding financing agreements. I strongly advise buyers to demand full disclosure of all add-ons and to obtain a copy of all documents before signing. Best practice would be to stay away from this place, clearly do not care about their customers or reputation only their bottom line and commissions.Upset and frustrated is an understatement for how I feel about this company! read more

Horrible went to try and look @ a car 3 different times I even double checked with different sales man it was gonna be there just for me to show up and then never have it after reading all these reviews. it was a good thing that they didn't have it and get into business with them because if you read some of these red flags all around. read more

It is very tough to the with the team. They do not take ownership to resolve customers issues, do not responsd to calls, and do not provide updates. I sold my car to them, and they have not paid off the loan with the bank. I am unnecessarily paying interest and not getting updates on when they will close my loan. The emails always bounce back. Whenever I call, they transfer my call and never pick up, nor do they call back. read more

Coming back for a second review specifically for Anthony, the sales manager. There was some miscommunication due to something that was promised at the time of purchase and the second I met with him he was very professional and it took less than 10 minutes for him to resolve everything. No dealership is perfect but it's all about how they problem solve and tend to customers. Very satisfied with Anthony's service and attention to our concerns. read more

Shady AF! They 1st offered to transfer a car I was interested in checking out to from montclair to Bellflower the same or next day. They never did. They they would keep calling and texting me with different numbers. They said they would transfer the car again. Still nothing. Then they said it was unavailable due to it getting serviced. After a few more days, I told them to go fk themselves and I wasnt interested in their shady and incompetent business. They continued to text and call for almost a whole week. I texted "STOP" several times but those shady fks would text and call from different numbers. It finally stopped after I threatened them. Then again today they called. Told them again to go fk themselves and take me off their fking list. Shady people and business. BEWARE THESE SHADY FKS! read more

This place is does not conduct real business. Was called to come in because there was an approval for a specific car. Got here and they said they had to run credit again after it was already ran. Said the car was denied from the bank after being told we were approved. One manager tried to help. Stepped outside for less then 5 minutes, went back in and apparently NO ONE knew hat was going on and saying we had to start from scratch and run all credit and info again- literally walked to my car to get something. Julio claimed there was no info in the system but literally just got approved. Everyone acts like they don't know what's going on and confused. Other customers were even in there complaining about cars they were sold.....save your time and credit score by not coming here! read more

If you're buying a car and want a smooth process at stg Montclair ASK FOR FREDDY. Freddy don't play about his clients and he keeps it real and to the point! I ran into some very unprofessional people as a first time buyer and once I met Freddy everything got better FAST! They will work with what you have the best they can and if you aren't getting what you need talk to Freddy he's the real deal read more

I had a very disappointing experience. I had an appointment scheduled with a Cesar but when I arrived, he was unavailable. We waited over 45 minutes and never saw him. He was aware that I drove from Bellflower specifically to see a car he told me would be available, along with "20 more in my price range." The Bellflower location is only minutes from me, yet I drove nearly 50 minutes in heavy rain based on what I was told. Once there, I was informed that the car I came to see wasn't available yet . There was only one other vehicle I could have possibly looked at aside from my original request. Ultimately, the trip was a complete waste of time. I understand sales tactics, but there also needs to be honesty and professionalism. While we were waiting, another couple even advised us to leave and not do business here. I still gave it a chance, but unfortunately shared the same negative experience. We drove straight to another dealership and were able to take a car home just in time to surprise our daughter for her birthday. read more

I recently went to STG Auto, and the experience was honestly concerning. I showed up to test-drive a car and, as expected, handed over my photo ID. The car wouldn't even start at first. It took about 15 minutes for a porter to come jump it, and once we were driving, the check engine light came on. Staff said they'd fix it, but that's something that should already be handled before anyone is test-driving the car. At that point, I wasn't interested. A second salesperson stepped in and started asking why I wasn't moving forward. I told him I'd already explained and asked for my driver's license back, which still hadn't been returned after the test drive. Instead of just giving it back, I was told they needed to "check me out." I said I never checked in. I was then asked to follow the salesperson further into the dealership. That part was uncomfortable--no signage, no clear offices, just a series of identical hallways. I was led into a back office where the salesperson sat down at a computer. I stayed standing and made it clear I needed my license returned immediately. Only then did they hand it back, and I escaped the Severance hallways and left. The whole experience felt disorganized and unnecessarily stressful. Between the condition of the car, how my ID was handled, and the lack of transparency, I'd strongly recommend being cautious and doing your research before going here. If something like this happens to you, here's what actually works (in order): 1) California DMV -- dealer complaint (most important) This is the right step for unsafe vehicles, misleading claims, salesperson behavior, or mishandling your ID. The DMV regulates dealer licenses and can investigate and take action. 2) CFPB -- only if credit was involved File here only if your credit was pulled or attempted without consent. They handle credit and financing issues, not general sales behavior. 3) BBB -- optional Useful for documenting patterns publicly, but it doesn't have enforcement power. Best order: DMV first CFPB only if credit was touched BBB if you want visibility. Bottom line: for experiences like this, the DMV is the strongest and most effective route. File your complaints everyone, relief is available for so many of the issues mentioned, knowledge is power. read more

RUN, don't walk, as fast as possible from STG Auto Group. Their lower prices are a trap--you'll lose any savings in the massive headache of dealing with their deceptive business practices and terrible customer service. This review is long, but worth reading if you're considering buying from them. My husband and I purchased a 2021 BMW X5 from the Montclair location in February 2025. We live in San Diego and made the 2-hour drive because the vehicle appeared to be a great deal and we liked the model. After the test drive, the initial offer was nearly $10K over the listing price--loaded with add-ons we never requested: tint, ceramic coating, GPS tracker, service package, and more. After several hours of haggling and "manager visits," we agreed to pay about $1,000 above listing for a package including tint, ceramic coating, a detail, and a two-year service plan. They also agreed to get us a second key at dealer price and said they'd leave the GPS tracker on since removing it would cost more. We signed and drove off--satisfied, but the nightmare started soon after. It took nearly a month and over 20 calls just to schedule the tint and coating service. Their phone system is a black hole: endless transfers to disconnected voicemails, missed calls, and no follow-ups. When I finally got someone in service, I was told my contract only included a "buff and detail," not ceramic coating. I had to contact Rami, the sales manager, which led to another 25+ calls over a month. Eventually, he admitted we were promised the coating, and I got the service scheduled--in late April, almost three months later. I drove up again from San Diego only to be told they'd only do the coating that day. I had to reschedule the rest. After another 10+ calls, I returned for the tint, detail, and key programming. The tint was fine. The detail was mediocre--cup holders and trunk still dirty. The key couldn't be programmed, so I was told to speak with the sales office. While driving there, I noticed a missing air vent flap on the passenger side. I photographed it and reported it to Rami immediately. He claimed they'd replace it and coordinate with BMW for the key. After another 20+ calls, I was told they wouldn't fix the vent because I couldn't "prove" the damage happened on their watch. Apparently, their "footage" didn't show it. Do they really have interior video of every car? Doubtful. The key also wouldn't be discounted after all. To top it off, the GPS tracker they said they'd "just leave on" wasn't even activated. When I explained this to the service manager, she was rude and insisted on physically removing the device before I left, which--while free--was handled with zero professionalism. The only helpful person I encountered was Josie in service, who showed sympathy and helped with scheduling. Everyone else, especially Rami and the service manager, was evasive, unresponsive, or downright rude. In total, I made about 70 calls, spent countless hours on hold, and took two round trips (4 hours each)--all just to get partial fulfillment of what was promised. I did get the tint and (supposed) coating. The detail was below average. I never got the second key, and my vehicle was returned damaged. I'll try fixing the vent myself--though it's a BMW, so I'm not hopeful. I'll also note the battery also died after 3 months, but that's expected with used cars. This place is a walking stereotype of shady used car dealerships. I remained professional and firm throughout, but their constant evasiveness, broken promises, and worn-out customer tactics made it impossible. Lesson learned: get every agreement in writing--specifically spelled out. But more importantly, just don't shop here. Spend a bit more at a dealership with integrity. If you made it this far, thank you--and I hope this saves you from the financial and emotional drain that is STG Auto Group. read more

I would not recommend this auto sales place. They are con-artists, bullies, scammers,liars, very unprofessional. If you do by there make sure the car you are purchasing is not a lemon or do not need to be fixed! If you do happen to make then give you a "DUE BILL LIST". I purchased a car recently and they just wanted the sale, and after I told the lenders I wasn't satisfied. They called harassed me and told me to lie to the lenders tell them the car was good! I am not a liar like this company! After they found out I didn't want to be apart of their scam. They called and harassed me saying they will repo the car! Being very unprofessional. ANTHONY, ERIC, ARE ALL LIARS AND BULLYS AND SCAMMERS. Oh yea the MANAGER HAD A HOOK FOR 100$ insurance so you can drive off the lot. Mind you it was just a piece of paper sent to the company so I can drive off. OH YEAH ERIC TOLD ME TO LIKE ABOUT MY EMPLOYMENT APPLICATION AND HAVE ONE OF MY FRIENDS TO CALL TO VERIFY! read more

STG Auto Group of Montclair - Whatever his name is his the manager his big fat liar - Used Car Dealers Near Me - Montclair, California

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My girlfriend and I went this morning to look at a 2023 Genesis G80 they had on the lot. We were approached by a sales representative who went to retrieve the car. When he returned, he mentioned that the tire pressure was a little low but said it would be fine because the car had been sitting for a while. I began the test drive and immediately noticed an issue when trying to accelerate--the car bogged down. A sensor warning would also go off intermittently for no apparent reason. The biggest issue occurred when the engine overheating light came on. The sales representative was somewhat nonresponsive throughout the experience. My girlfriend also noticed that three of the tires were Michelin, while the fourth was a different brand, and that the lug nuts showed signs of rust. When we returned to the lot, he suggested taking a look under the hood, but I told him I didn't want to waste his time and that I was no longer interested. Be Careful! read more

SCAM!!!!!! The mechanics here are scamming people with FAKE PROBLEMS. I had appraised my Mercedes at the Mercedes dealership and Honda and nothing was wrong with the car. And after I left it here with STG my sunroof stopped working which lowered the agreed upon price, I then took it back to Mercedes for maintenance and the worker informed me the sunroof was jammed by an object with use of force read more

Just traded my car in and am so happy with the outcome! Just got a Volkswagen Tiguan and they're fixing everything that needs to be fixed for me. Shoutout Fernando for being so helpful!! He helped me negotiate my car's price at the highest possible amount so I could get the car that I wanted. He's the man! read more

I live in Las Vegas. After being lowballed by multiple dealerships in Vegas, I decided to try my luck with selling my car privately. Omar from STG reached out and offered me the private party value for my vehicle, as a trade-in to STG. He said STG could pick the car up for a small fee or I could drive it down to their location in Montclair, CA. I was very hesitant on working with STG, as there are so many horror stories about crooked used car dealers. I felt I would be in a vulnerable position if I were to drive the car there and they were to lowball me. I decided the risk was worth it to me for the extra money, and I drove it down. Immediately, Danny Diaz greeted me, said he had been expecting me, and started the inspection process. I had been upfront and honest with them about small imperfections the vehicle had, so there were no surprises. After inspecting the car, Danny confirmed that they would purchase the vehicle from me for the previously agreed-upon price. This is a standup dealership with great customer service. I feel I was treated very fairly and I would absolutely recommend them to anyone looking to get top dollar when trading their vehicle. They even hooked me up with a free Lyft to the airport after the deal was completed. Thank you for making the process so easy! read more

I went there with my Girlfriend to buy a used Fiat EV. Everything was fine for the most part, but the car was missing a charger. The salesman, Jerry, said he'd order a charger for her and that it'd be there next week, and that he would call when it came in. Seemed simple enough. But he never called, and instead dodged all her calls. Then when she finally insisted in talking to a manager, he said they would never do such a thing. On top of that, a headlight and tail light went out barely a month after she got it home, and had driven it maybe five times. She mentioned that, and the supervisor's response was basically, oh well, not our problem. That may be technically true, but if that's how you do business, you are not someone who people should do business with. Buyer beware indeed. These people embody the worst stereotypes of the used car salesmen. read more

Do not sell your car to them!! One Star is too high! I was selling my car and they offered a decent amount, less than what I truly wanted but it was simply time to let it go. The car was in great shape (2021 Ford MachE First Edition) with only 35k miles. They picked up the car, sent me the check saying not to deposit it until they got the car which I did. I then get a call telling me that the front camera wasn't working and they needed to reduce the price by $1300+. That was totally a lie because the camera came on when we parked it close to something and it worked for the self driving (Blue Cruise). I told them I did a factory reset so our personal info was deleted and they needed to set up assisted driving in the settings. They refused and I said send the car back. Once we got the car back it had a nice big scratch in the front fender, they didn't send the registration card back and I sent them photos of the front camera working! Long story short, they are a scam, they don't know what they are doing and wouldn't listen. Once they had the car they played the F...F... game trying to squeeze me. I sold the car to another dealer two days later and the dealer said "wow, they must be morons"... Yep, they are! read more

STG Auto Group of Montclair - Front camera worked fine, this was when we got the car back. - Used Car Dealers Near Me - Montclair, California

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Stay away from STG Montclair, specifically Daniel, Caesar, and Fernando. They are dishonest "snakes" who used trickery to switch my financing at the last second. As a military service member, I walked in with pre-approved USAA financing. We agreed on those terms, but during signing, Caesar lied to my face, pointing to a document and claiming it was the USAA loan guarantor agreement. In reality, they switched it to a Federal Credit Union without my consent. Not only did they deceive me regarding thr loan contract, they still haven't paid off the loan balance of my trade-in vehicle so now I'm paying for two cars. More importantly, the bait and switch bank refuses to authorize my vehicle for overseas shipment. I am now stuck in a nightmare because this team prioritized a commission over my ability to deploy/relocate overseas. ​They will lie about the paperwork while you are looking right at it. Do not trust a word they say. STAY AWAY FROM STG AUTO GROUP. read more

Empty promises regarding info about vehicle I had shown interest. Excessive and badgering phone calls. All about a sale and not the service. read more

Great costume service . Fast respond. Answer any questions Nice to talk business . read more

Jason Quintanilla sold me a car without a key. The story is long and written below but I bought a car under the guise it was good to go and needed nothing and now as it turns out has pre existing problems that I now need to go back for. I asked many many times and checked in all the ways possible and was told it was good to go. 2 stars because at least I am able to access my car that I just bought not even two ago now but isn't that the bare minimum? Very disappointed, more details below. My first review was left after Jason didn't let us leave until we left a review. He actually came back 3 times until we were finished. I had no problem considering I had a good experience. That changed when I drove my new car home to find the key that was given to me was not the proper key. It had no key fob and looks like a vallet key. I was immediately locked out of my car. I called him and he sent an email to service. Service calls and there was a women who was nice and eventually was able to get it towed back to the dealer. (After asking if I could get it towed, I said no way) the tow truck driver was even confused how they let me drive off with this key. He couldn't even use it he had to pop my car open. A tech then calls and tells me the key vendor won't be in today and he dosent know when the next time he will be in. He informs me the car ( that I JUST BOUGHT) will have to stay there over the weekend possibly longer. I talk to his service manager and she tells me there is nothing she can do. I tell her well I need reimbursement then or I need somthing because the car was sold to me inaccessible and will be out of my property for the unforseeable future bc they could not guarantee me anything. She then begrudgingly at the end finally offers me a rental. Why do I even have to fight for it? As I'm on my way there they call me and tell me they were able to get me a key fob however the metal key still does not work and I will have to come back for them to fix it. I'm grateful they found a way to fix it however why was I sold a car with no key In the first place?! This is 90 dollars of Ubers later( I had to go to work and get to the dealership) on top of all the money I spent just the night before getting me that car. And now I have to take more time off work to bring my car back AGAIN. I tell Jason Quintanilla the person who sold me the car that I need reimbursement. He offers me a full tank of gas. He said because they already spent extra money to be able to fix my key today. I told him that's their problem for him selling me an inaccessible car. Why would I buy a car if I knew it had no key? Why would I drive it to my house to immediately be locked out? I bought this car under the guise it was good to go and now I have to bring it back for preexisting problems even after specifically asking. Even if I bought a car from a junk yard I would have access to it. Super disappointed and now they will "try" to get me my reimbursement. I will update my review accordingly. I received no apology or explanation from anyone during this whole ordeal except Mabey the front office women in service. Customer service was super disappointing. read more

STG Auto Group of Montclair - This is the key I was given to drive off the lot with - Used Car Dealers Near Me - Montclair, California

Up-charged a used Toyota with 67,000 miles to about 35,000 dollars and was told they had no room for negotiation because it's currently "hot season" read more

I bought my 2021 Honda pilot at the Bellflower location one year ago. It came with two years of oil changes. I asked to have the oil changes in Montclair as I live closer to that location. Scheduling appointments, wait times, people having knowledge of the status of my vehicle, follow through all are sub par. I have had two oil changes there since I bought the car. On the second one, which was this week, they told me that I had a coolant cap missing. I wondered how that could be because they're the only ones working on my car since last year. They claim no responsibility. They can't even replace a $20 cap for good customer relations. The manager wouldn't even come out and talk to me. Then they tried to upsell me on some other things that I didn't ask them to even inspect. Of course it's a dealer I know! So they checked all those other things but claim they had no involvement in a little cap being missing. Then when I go to order the part because I really need it. Now they say I have to replace the whole reservoir and cap. Just don't bother going there for service. Also, when I was waiting my turn to talk to the receptionist, there was another lady complaining that they didn't know where her car was, and they asked if she could bring it in so they could look at whatever the problem was, she goes the cars already here! So that just goes to show how really incompetent they are. There's lots of people working there and nobody knows what each other is doing half the time. I'm forfeiting my last year of oil changes because I can't trust them to take care of my car or be responsible VERY FRUSTRATING!!! Even by writing this, I know they're not gonna even look at the reviews. I just wanna put it out there so other people can try to learn from this. Just don't go there for service EVER!!!! read more

Avoid STG Auto Group in Montclair - Terrible Service and Communication My daughter purchased a vehicle from STG Auto Group in Montclair, and what started as an exciting experience quickly turned into a nightmare. The car began having serious issues within a few weeks and became undrivable. Trying to get the dealership to look at the vehicle was a struggle. After multiple attempts to schedule an appointment, they finally agreed to inspect it. That was over a month ago, and the car is still in their possession. During this time, there has been little to no communication from their service department. We've had to chase them down for updates, and even then, the information has been vague and unhelpful. This kind of customer service is unacceptable. A company that sells unreliable vehicles and then fails to support its customers does not deserve your business. When you buy a car, you're not just investing money--you're trusting that vehicle with your and your family's safety. STG Auto Group has shown they are not worthy of that trust. Do yourself a favor and stay far away from this dealership. read more