I had the best experience on Friday, August 27, 2021, with Saint George's employees: Jessica Kroll of the Sales Division and Candace Abbott of the Finance Division.   Both women were extremely knowledgeable because they both performed their due diligence, exerted no pressure whatsoever, were very patient,  were extremely good listeners, and a lot of fun to be around.   This made the laborious and stressful process of buying the right used car so much easier.   As for Jessica (sales), I searched online, found 3 used cars I wanted to test drive, and scheduled an appointment with her.  At that appointment, she had the cars I had chosen online available for me to test drive.   Unfortunately, after seeing the cars in person, I realized and told Jessica, that all 3 cars I had chosen online were too big for me to drive comfortably.   That didn't stop her.    Without any pressure, she took me around the entire lot to see if any other used car would work for me.   Nothing else did.  But, before leaving and ending my appointment with her,  Jessica told me that more used cars are expected in the lot soon -- that she knows what I am looking for and will notify me, if something comes in that fits my criteria.   I then remembered and told Jessica about another used car I had seen that might interest me.   Without hesitation, Jessica immediately checked the available inventory to see if she could find that same car for me to test drive.   She did.   Although the car was not in the same lot as we were at the time,  Jessica did what she needed to do to bring it to me to test drive.   As a result, that was the car I bought.  Jessica never gave up.  She knew I wanted to buy a used car that day, and against all odds, made that happen.  To me, this is a sign of being a great sales person.  As for Candace (finance), she handled the financing end (with Jessica involved in the entire process).   Candace was very knowledgeable about each of the finance programs that applied to my car.    She was very patient and took her time explaining everything.  Regardless of the many questions I asked (and there were  a lot),  she wanted to make sure I had all the information I needed in order to make a well-informed decision.  This helped me understand my options, which ultimately helped me feel confident enough to sign the loan documents.    In the end, it's all about communication -- the cornerstone of being successful.   It was so evident Jessica (sales) and Candace (finance) had great communication between them.   This ultimately played a major role in completing my used car purchase successfully and with little stress.     In my opinion, Jessica and Candace are two of Stephen Wade Toyota's great assets.   As such, if you are ever in need of a car, used or new, and want the best experience, I highly recommend Stephen Wade Toyota, St. George -- most definitely because Jessica Kroll and Candace Abbott work there. read more

We were looking for a smaller SUV to replace our mid sized sedan. Safety ratings were my biggest factor followed by comfort and looks. I was surprised to find the Toyota Rav4 at the top of my list. I went to Stephen Wade to check them out. I told them at the reception desk I just wanted to look and wasn't looking to buy just yet. They set me up with Sam Wright. He was super kind and not pushy at all. He was fine with taking the time to show me around knowing I wasn't intending to purchase right away. He said that if he treated me right and helped me now, when I was ready to buy, I would come back and he could sell to me then. It was all about building the relationship for him and he treated me exactly like a long time customer that you want to keep around. After listening to what I wanted he suggested the Venza instead of the Rav4. The Venza fit exactly what I was looking for and more. So much so that I took my husband back later that day and two days later and a lot of research, we purchased the Venza. We were treated like VIP customers throughout the entire experience and never pushed to make a decision. The four things that sold me on buying the car earlier (by two months) than expected: 1- how friendly, knowledgeable & willing Sam was to just work with us whether we bought today or in July, 2- the beautiful car that checked off my entire list & had great reviews and ratings, 3- it just seemed like the right time in the market for us after doing some research, and 4- we have always had great service at Stephen Wade with our Tacoma. Thank you Sam Wright & Jim Anderson (in financing) for a wonderful experience! We love our Toyota Venza! read more

I'm from southern California and I had been looking for a long wheel base 2013 - 2017 Lexus LS460 for a month. I finally found one to my liking at Stephen Wade Toyota in St. George, Utah. It wasn't too far.... about 300 plus miles so I knew I'd have to fly in and drive the car back. I gave them a call and Wesley Carothers answered back. Wesley really went above and beyond of what I expected. He took additional beautiful pictures for me letting me be able to see the scratches and scuffs of the car prior to me buying my plane tickets sonas to not waste both our time in the case the car did not meet my expectations. Then Wesley even gave my wife and I a courtesy pick up at the St. George airport so we didn't have to worry about finding a taxi or uber ride. He even brought the LS460 to showcase its beauty and comfortable ride back to Stephen Wade Toyota. The car was detailed and fully gassed before we landed so we didn't have to sit and wait. Wesley also had most of our paperwork done and ready to be signed through their finance manager Mike Capps. Mike was super nice and he never pressured us into getting a warranty like some other dealers. He understood that we had a long trek back home so we were in and out of Stephen Wade Toyota in about 2 hours. Before leaving St. George, Wesley gave us some parting gifts. All I can say is,,,,, this was the best decision I ever made. It was top notch service and I can't say enough how nice and courteous everyone were to us. I'll definitely do this again in the future if Stephen Wade Toyota has a vehicle I want. Thank you Wesley and Mike! read more

To whom it may concern: I would like to share my experience with my 1994 Toyota Camry. I purchased it in 2002 with 126,000 miles on it in Henderson, Nevada from Findley Toyota. I was living in Henderson at that time, but moved my family to St. George, Utah soon after. I kept my employment in Las Vegas and commuted 240 mile round trip, almost daily. Now, eight years later, I have a job in St. George. I couldn't have commuted all those years without my most amazing car. It now has 472,000 miles and still gets 30 mpg! The only mechanical issues I have had was 1 transmission, 4 timing belts, 1 water pump, 4 struts, and 1 alternator. It still has the orignal motor in it. It has been the most dependable vehicle I have ever owned and hope I can find help replacing it with another as dependable and economical as my Camry. I'm still driving the 1994 Camry, but now starting to shop for another car for my family and would like the chance to share my story with Toyota and all of those who are looking for the most dependable and safest car on the road. You should display this well worn, well used car, for everyone to see your most dependable car on the road! I LOVE MY TOYOTA CAMRY- IT IS FAMILY! Sincerely, Lynne Shakespear St. George, Utah read more

Dealerships like Stephen Wade Toyota are the reason car dealers have a reputation for being dishonest. Blair Green, the salesman, spent time and helped us to pick out a new 4Runner. Made us a deal and said the dealership would pay half the cost for running boards. When the paperwork was done, Jim Anderson rushed us through signing the contracts. He mentioned that there was a lot of taxes on this purchase and he didn't explain what all the charges were. We were already preapproved for financing from our credit union. When we did the Toyota satisfaction survey, it mentioned 2-year service and warranty, Jim Anderson said it was 5 year. So, looked at the sales contract, he had sold me over $5000 in service contracts I didn't know about or wanted. I didn't worry about looking for them when we purchased the vehicle, because they were never discussed, I never dreamed they would be this dishonest. We even had to pay the full price for the running boards and installation. Bottom line; when doing business with Stephen Wade Toyota, read and understand every line on every piece of paper they give you. They will take you if you let them! read more

Pushy, Condescending, Unfriendly Service Staff. Was in from out of town and had an issue with my 4wd traction control system. Asked them to ONLY pull the codes from the ECU so I could decide if I needed to fix it or do it after my vacation at home, they said if that's what I wanted I should go to an Auto Parts store. Charged me 1/2 labor to do it (which is standard)....after 1.25 hours I asked what was happening with my vehicle. Service guy said the tech was taking it apart to see WHY the codes came on (which I specifically asked them not to do). I was told I might need a sensor or a wiring harness.....turns out all I needed was an alignment since my Wheel Angle Sensor was the main code coming up. Got an alignment at Tire Pros down the street and everything has been fine since. Even took it off road a few times to check the TC since the alignment and all is well. Guy at Tire Pros even recognized the problem as a normal one and said I just needed an alignment and to have my wheel angle sensor reset. Got the feeling that Stephen Wade Toyota was just trying to run up the bill...... read more

Salesmen Orlando Alsbrooks and Jerry Calbillo both worked with us on buying a used vehicle from Stephen Wade Toyota. They were fantastic. The transaction was easy and low pressure. But they and the dealership really shone after the sale. The vehicle is about 10 years old and has some miles on it, so we bought it as-is with no warranty. As we were literally driving home from the dealership, a light came on indicating a fault with the tire pressure monitoring system. I thought, "Great, this is going to be a hassle." It turned out to be a complete non-issue. We went back to Orlando and said we knew there was no warranty, but was there anything they could do. He asked us to bring it in the next day so the service department could look at it, and by that evening Jerry called me to say that it was all fixed and good to go. They even fixed a chip in the windshield that we hadn't noticed before the purchase. Overall a very positive experience that turned out much better than it might have. read more

We were very hesitant to look here let alone buy a car here due to some folks spreading rumors about being taken advantage of etc. That was absolutely not the case for us. We pulled up at 6:30pm not knowing they "closed" at 7:00pm Mark Henderson walked over and was more then happy to help us find something perfect for my family. We apologized many times for making them stay late and they didn't seem to mind at all. Right around 7:30pm we were handed our keys and off we went. The easiest, most pleasant experience we have experienced in purchasing a new car. We were so pleased with Mark we called him To help my son and daughter in law who also bought a new car from him the same week. A huge thank you to Mark! Thanks for going the extra mile and making things happen fast for my family. My husband and I bought a 2022 Mazda CX-9 and have zero regrets. read more

Donnie Perry was phenomenal! He helped me get the exact dream car I wanted and bent over backwards every step of the way! He got me a great trade value for my prius and then worked with Candace in the loan department to help me get the best coverage and meet the payment I told them I needed. Candace went out of her way to get me credits back on any unused warrantees and coverage I had on my prius and went the extra mile to make sure I got the lowest interest rate on my new car. Donnie's brother Tim helped me last year with my Jeep and the experience was just as awesome. I had such a great experience that as long as Donnie is selling cars I will buy mine from him and Candace has won my loyalty to Toyota for all of her efforts to get me the best loan and coverage possible. Thank you Donnie, Thank you Candace and Thank you Stephen Wade! read more

Stephen Wade Toyota took advantage of my 72 year old wife and myself. I am not going into detail, if you want to know the whole story that I sent to the State Attorney General send me your e-mail and i will forward the letter to you. Here is what you need do to if you have a problem. 1. Contact the Utah Division of Consumer Protection at 801-530-6601 or online to consumerprotection@utah.gov. 2.Contact the Motor Vehicle Enforcement Division ( mved@utah.gov ) or phone at801-297-2600. If you do contact then make sure they give you a case # or proof of you filing a complaint. Reviews are fine but they will not help you or stop companies from continuing to do to bad things. Please file your complaint that is the best solution to future problems for others. My phone number is 702-346-0570 and my name is Steve if you have questions. read more

We had a few challenges with an expensive repair on our Tundra - we didn't feel like everything had been done correctly, and it was inconvenient for us to make multiple trips from Kanarraville to get things resolved. We ultimately contacted Grady Whitlock, Service Manager for help. What started out as a difficult and uncomfortable situation ended up being handled way beyond our expectations! Grady made an exceptional effort to treat us as valuable and important customers, and went WAY above and beyond to make it convenient for us and address and resolve ALL of our issues, no matter how small, even to the point of fixing a couple of things we didn't even know about! We are VERY impressed with Grady and his Service Department team and their resolve to do whatever it takes to make their clients happy. read more

As for the dealership I was satisfied. The experience was very good. Now comes the problem. I have a NEW 2019 Tacoma. A great truck but it is fragile. The front design is weak at best. I had a small impact accident speed about 3 MPH. The front end exploded. $4300.00 total cost of repair. My fault my accident. I have to add a Bull Bar to the front to protect it from anymore damage. Buyer beware of Highlanders, Rav-4's Tacoma's 4-Runners even Tundra! We all make fun of Japanese autos. This is for real. Toyota makes a very dependable vehicle #1 but they are junk! If I would have been going 25 MPH my truck would have been totaled! BUYER Beware! Suggestion, buy Gap Ins. Get a low deductable policy. These vehicles are JUNK! Get a used dump truck instead! read more

We hear a lot today about customer service. Mike DuFresne is a great example of going the extra mile.I just bought a 2016 Toyota Tacoma. Mike called two days after the sale to make sure everything was okay. I told him I had a problem with the dome light staying on. This is on a Saturday when the service department is closed. He told me to come right down. There as a tech available to check it out. I drove down, they replaced the defective part, and then he spent additional time with me to make sure I understood all the functions of the truck. We hear a lot of jokes about "car salesmen," but Mike is just the opposite. He not only sold me the truck, but he has become a concerned friend. Thanks Mike for your exceptional service.You're the best. Bob Perschon read more

I was on a family trip to St. George when my check engine light came on. I took my truck to Stephen Wade to get fixed, rented a car, and was told that the issues with my truck were because it needed a tune up and to have the spark plugs replaced. Driving home after picking up my truck, the check engine light came back on about an hour later. The head gasket warped from overheating on a mis-diagnosed problem. What could have been a simple fix at Stephen Wade for a few hundred dollars (if assesses properly) turned into a travel disaster and a $3,500 repair. They were more worried about a warranty recall because, as the service rep told me "the dealership likes to take care of those because it's free money for them." I would not go to Stephen Wade again. read more

Working with Jessica was an absolute pleasure. As a single mom I knew it would be difficult to find time to get to Stephen Wade to pick out my car, quality for financing, and do all of the paperwork required. Jessica was able to do everything over the phone so that when my car came in I was able to pick it up with very little fuss. She genuinely seemed to care about my well-being and was very informative about my car when she showed how to work everything. The boys woman who handled financing was also great at listening and wasn't pushy at all. I appreciates the follow up text and all of the care that went into getting me the best car for the price. Next time I buy a car I won't go to anyone but Jessica. read more

They played a lot of games at the final negotations but they did meet my price and promised a couple of extras. I made the mastake of trusting them but the extras have not been delivered. I bought a 1999 BMW Z3 and the told me they would get the new floor matts and head rests from the person that traded it in, she was going to bring them in the next day. I have called Dan my salesman and left several messages and don't even get a call back, I also sent him an email with no response. They tryed to add in extra costs in the final bill but did take them out. It's been over 3 months, I messed up, Get it in wrighting with these guys!!!! Would not go back or recommended. read more

A year ago I walked into Stephen Wade Toyota ready to buy a car that was easier on gas and less expensive to maintain. I was sold a Toyota Camry Hibrid with the most efficiency that I had ever experienced in buying a car. My salesman was Michael DuFresne. He was excellent in making the sale a good experience. I have been in the service department several times since to get regular maintenance done. The service has also been great. How could I not give these people a 5 star rating? They were and are continuing to be excellent at their job. By the way the Toyota Camry Hibrid is a great car so thanks Michael DuFresne for the great advise! Michelle Fleming read more

I am so disappointed at how these people do business. They overcharge when they do the simplest repairs and make it a complete nightmare to get the correct information. Also when buying cars from them, you better double check your warranty information and follow up that they have purchased the warranty for your vehicle so that when something goes wrong they don't lie and say it's your fault when really they just failed to finish their jobs and purchase the warranty. I would never recommend taking your car in to any of the Stephen Wade shops when there are plenty of honest places you can go to get treated the way you should be treated in the first place. read more

Hello my name is susana , I just recently got my dream car a camaro a big thanks to Mike for all his help I highly recommend him , the help that he provided was awesome when I thought that I would not get my dream car he would let Me know that soon I will be driving away in my dream car so I never gave up hope, the day he call me and told me that I was able to drive home in my dream car I started to cry of happy happy tears, just the thought of my dream car at my house and driving it when I wanted to the feeling is awesome and real ... I would like to give a big thank to you Mike for all you help I deeply appreciate ! read more