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Stephen Wade Toyota

3.1 (195 reviews)
Closed Closed
Updated 1 month ago

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I was very excited to purchase a 2026 GR86 Yuzu edition from Stephen Wade Toyota, which is exactly why this experience was so disappointing. The car itself is great, but the way finance employee Clay Penrod handled a follow-up paperwork issue was completely unacceptable. After the vehicle had already been delivered, the keys had already been provided, and substantial paperwork had already been signed, a solvable document-completion issue was escalated into theft accusations and threats to report the vehicle as stolen instead of being handled calmly and professionally. What makes that even worse is that the issue was later resolved quickly through emailed electronic signing, which shows how unnecessary the earlier threats were. When I tried to slow the situation down by asking for written documentation and clarification, the response was further escalation and more threats to report the vehicle as stolen. The salesperson later acknowledged in writing that he did not realize the required document had not been signed and that he would have mentioned it if he had known. In other words, this appears to have been a dealership communication/process failure, not bad-faith conduct by the customer. Afterward, I requested substantive written communication. The dealership was unresponsive to multiple emails and webform messages, and only attempted to handle the matter by phone after Toyota Brand Engagement contacted them. I responded by requesting written communication again, but still received no substantive written response directly from the dealership. I also raised this through BBB because I wanted the dealership to address it as a process and conduct issue. Their written responses did not substantively address the theft accusations or stolen-vehicle threats, and instead characterized the matter as "some confusion when paperwork was to be signed." That only reinforces my concern: a paperwork confusion should not have been escalated into theft accusations and stolen-vehicle threats. The communication afterward has also been extremely poor. Even a separate, simple follow-up to the salesperson about touch-up paint that had been discussed went unanswered. For a customer who just purchased a vehicle at this price point, that level of communication is very disappointing. A separate concern is that before the purchase, I was told in writing that Stephen Wade Toyota did not allow outside financing or customers bringing their own auto loans. That struck me as troubling, especially for a major branded dealership, because customers should be able to understand and compare financing options clearly. I raised that concern through BBB as well, but the dealership's written responses did not address it. I am happy with the car. I am not happy with how this dealership handled the situation. A customer acting in good faith should not be treated this way.

By far the worst dealership experience I've ever had. I've owned multiple vehicles, including three Toyotas, and never had a negative experience like this until now. I traveled 10 hours round trip to purchase a truck from this dealership based on pricing we had discussed beforehand. When I arrived, the experience felt very transactional, there was no effort to build trust or a relationship. It was very much a 'someone else will buy it if you don't' attitude. BUT the biggest issue came after the sale. The final price I was charged did not match what we had agreed on prior to my trip. I only caught this the next day and had to reach back out myself. The response was slow, the apology minimal, and the resolution was a partial refund that did not fully correct the issue. Additionally, I was charged nearly $3,000 for aftermarket add-ons that were never clearly disclosed, explained, or agreed to during the buying process. That alone is extremely concerning and upsetting. Overall, this experience felt misleading and unprofessional. I would strongly encourage others to carefully review all pricing and documentation before signing anything here. Or even avoid it all together. If you're looking for a more transparent and customer-focused experience, I've had much better experiences with Tony Divino and Mark Miller Toyota in Northern Utah

I love our new car from Stephen Wade Toyota! Adeeb helped us through the whole process and it was painless! He was calm, no heavy pressure or any of the things you dread in buying a car. I highly recommend Adeeb if you are looking for a new car!

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1 month ago

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26 days ago

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5 months ago

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4 months ago

The staff was very professional! Thank you Beau for all your help ....I will be recommend them anytime...

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3 months ago

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6 months ago

Vance in service provided exceptional service and care to meet my needs. Super friendly and knowledgeable. thanks!

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1 year ago

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4 months ago

Sebastian was super helpful! Answered all our questions and got us in and out as soon as possible!

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3 months ago

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4 months ago

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4 months ago

Sebastian was great very helpful helping me find the right car that fit my budget. Would highly recommend!

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5 months ago

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4 months ago

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4 months ago

Quinn was an amazing help! He answered all of my questions and walked me through the whole car buying process. I definitely recommend!

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4 months ago

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1 year ago

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1 year ago

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10 months ago

Danny was a super wonderful guy made everything super simple and absolutely love my new car

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2 years ago

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11 months ago

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1 year ago

Very helpful with our car deal. The finance. Staff was great. First service visit was very nice.

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10 months ago

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1 year ago

Lucian Lucas went above and beyond, helping me, in the Service Dept! So kind and efficient

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Page 1 of 5

Ask the Community - Stephen Wade Toyota

Review Highlights - Stephen Wade Toyota

Sebastian was extremely helpful weighing options through the decision process and made the purchase process a breeze.

Mentioned in 5 reviews

Read more highlights

Stephen Wade Mazda

Stephen Wade Mazda

(56 reviews)

I stopped in here with a nail in my tire on my crv that had 11000 miles on it. I needed it taken…read morecare of fairly quickly because I had to get on the road that afternoon. They took my car immediately and I sat in the waiting room hoping it wasn't going to turn into them trying to sell me all new tires. About 15 minutes later they came in and said it was all fixed and ready to go! I asked how much I owed and they said no charge! This could not have been a better experience. I wish I had the name of the man who helped me so I could put it here, but I was so stressed that day I didn't notice. This is not my regular Honda dealership as I live in Salt Lake, but I do spend time in St. George and I had been here before. I had to have a major repair done on my older Honda and they got it done quickly and gave me a ride home and back while it was being worked on. That is 2 out of 2 great experiences with this place. While I hope to never need service here again, it is nice to know they are there and can be trusted.

**Proceed with caution if you buy a battery or product from them that has a warranty because they…read morewon't honor it!** We purchased our battery for our Mazda 3 through them a few years ago because it had a warranty to replace it if there were any issues. Over the last several months, we have had issues with the battery constantly needing to be jumped even though no lights were left on and no other electronic components were running. When my husband brought the car in for the warranty replacement, they claimed there was no issue with the battery and denied us a warranty replacement, telling my husband that is must be something we are doing that is causing the battery to drain and not remain charged. This is not the case and just seems like Steven Wade Mazda doesn't want to honor their warranty promises. Looking back it seems silly that we spent the extra money on a battery that the warranty replacement is useless for because the business has the discretion to deny there is any issue even if there is.

Mercedes-Benz of St George

Mercedes-Benz of St George

(48 reviews)

I recently took my "new-to-me" 2019 Mercedes-Benz Sprinter Camper Van on its maiden voyage--a…read moretwo-week trip through Bryce Canyon, Frisco, Moab, Lake Powell, and Sedona before heading back home to San Diego. Unfortunately, within the first 75 miles of the journey, my check engine light came on. After scanning the code at O'Reilly Auto Parts, it turned out to be a faulty NOX sensor--the same issue that was supposed to be addressed by another dealership during previous warranty work. Along the way, I reached out to multiple dealerships. My experiences ranged from getting the runaround in Temecula to unreturned calls in Las Vegas. Each place seemed eager to charge me a $270 diagnostic fee without the assurance it would be covered, despite this clearly being an emissions-related issue. That's when I finally connected with Phil at Mercedes-Benz of St. George, Utah. From the first conversation, he was respectful, patient, and knowledgeable. For the first time, a service advisor reassured me that if the NOX sensor was the issue, it should indeed be covered under warranty. His calm demeanor immediately gave me confidence. Even though my check engine light had turned off by the time I reached Las Vegas, Phil encouraged me to continue to St. George so they could ensure my van was road-ready. He personally promised to have a technician ready when I arrived. True to his word, as soon as I pulled in, it felt like a NASCAR pit crew in action--Phil started the paperwork while Josh, the technician, immediately began scanning my van. Josh confirmed the codes had cleared (likely from a prior scan at O'Reilly's), but he went above and beyond by resetting the NOX sensor adaptations, ADBLUE metering valve, and fluid levels. He explained everything clearly, reassured me, and had me back on the road with confidence. The result? My Sprinter drove better than ever. I noticed improved fuel efficiency (15-16 mpg), stronger performance climbing grades and driving at elevation, and smooth performance throughout the rest of my trip. From Bryce Canyon to Frisco, Moab, Lake Powell, and Sedona, the van ran flawlessly. This experience showed me the difference a truly customer-focused service center can make. Phil and Josh treated me with respect, prioritized my time, and ensured I could continue my trip safely. I would gladly drive 600 miles from San Diego to St. George for future service, especially warranty work. I can't recommend Mercedes-Benz of St. George enough--Phil and Josh turned a stressful situation into a memorable and positive service experience.

Top notch dealership with fantastic staff in sales and service. They deliver what you expect from…read morethe Mercedes brand

Stephen Wade Chrysler Jeep Dodge Ram Fiat

Stephen Wade Chrysler Jeep Dodge Ram Fiat

(147 reviews)

STEPHEN WADE DODGE SERVICE WRITER: ABOVE AND BEYOND…read more OK, so after attending to my wife all day (12/16/25) before, during and after a complex surgery, I got her settled in and headed from the hospital to my car for the drive home. Jumped in, pushed the start button and got NOTHING. I quickly dialed up Stephen Wade Dodge's service department for advice but the only person available to grab the phone had no mechanical experience, but was able to recommend their preferred wrecker service. That's how I arrived at the dealership in a Zion Motor's wrecker, with just moments to spare before closing. It was dark. It was cold. The lights inside were being turned off. And there stood Tony Espinosa, the last service writer left, getting ready to head home to his family. Tony kindly delayed his drive home to help me get checked in and log the vehicle defects, and answer my questions about how to find a taxi or Uber or something to get to my home in the nearby city of Hurricane. Then, Tony personally walked me out of the building around to the back lot to find my car, so I could get the last of my personal effects. As we walked he's asking me things like, "How long have you lived around here?" "What part of the area do you live in?" Bottom line, Tony ended up offering to drive several miles past where he lives, on the way to Hurricane, and drop me off in my driveway, in Hurricane. That incredible gesture of kindness eased all my anxiety about finding a way home after an arduous day. For an old geezer like me with a broken down car on a cold, dark night ... that was HUGE. Thank you, thank you, thank you Tony Espinosa, Dean Herrington

David, the service rep is the single most condescending lying jerk I have ever had the misfortune…read moreto interact with. I sat on the couch and watched him interact with customers after my unpleasant experience with him. The way David talks down to people is the way that one would addressed a mentally deficient child. The lies he told, the half truths and the misleading sales pressure was over the top. Luckily I know autos and didn't fall for his trap. We will not be back. If David represents the best of the employees at this dealership, then everyone should avoid this place like the plague. The guys doing the real work - in the service bay - we're all okay. At least for us. I get the impression this dealership is really dysfunctional

Stephen Wade Honda

Stephen Wade Honda

(2 reviews)

While moving from Salt Lake City to Tempe, Az the fender molding was coming off. Noticed it while…read morefilling up with gas in St George. Decided to see if there was a quick fix by getting some clips so went to the parts department. Was told we needed a whole new molding. With one in stock, decided to see if service could install. Was told it would cost for install but since we needed to travel hundreds of miles more, gave the go ahead to have it put on. All staff were friendly and helpful. Definitely recommend.

Boy, were we grateful for Greg, Tait, and the whole team at Stephen Wade Honda…read more Last week we started out on a 10-day road-trip when all of our engine lights suddenly came on and the engine sounded like it was struggling in a lower gear. We pulled into Stephen Wade Honda in St. George, and they were able to quickly diagnose it. Even better, they fixed it the very next morning! We were able to relax comfortably at our motel and they provided shuttle service. By 10:30 am, we were back on the road and the car ran like new! They also explained to us the correct fuel to use (87...long time Honda driver and never knew that!) and suggested to set the A/C at 65, not "low" to help maintain the A/C compressor. They helped us get back on the road to go visit our daughter and spend some much-needed time with her. Great service, great communication. I wish all dealerships were like this. They truly were the "Helpful Honda" folks.

Stephen Wade Toyota - car_dealers - Updated May 2026

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