I own a small commercial building in El Segundo. I had previously listed the building with two…read morecommercial brokers with outstanding credentials. Each had a 6 month exclusive and neither had produced a formal written offer. Within the first week after signing with Maggie's firm, she brought me two. After a month of negotiation I had a signed lease. And when it comes to negotiation, her intuition is spot on. I've read the glowing reviews from her other clients and I have to agree wholeheartedly with every bit of praise and compliment used to described this dynamo. Her professionalism and work ethic is simply amazing. I know I was amazed.

I'm not one to pass our recommendations easily, but Maggie recently helped my family relocate to…read morethe Los Angeles area, and I can't recommend her enough. We had to move quickly and didn't have time to scout neighborhoods, or even visit the properties before making a decision. Maggie gave us detailed reports on neighborhoods in a language we could understand, ran all over the greater L.A. area to look at properties, and sent detailed videos on all our target properties. We ended up thrilled with our neighborhood and property even though my family had never set foot in the area or house. It's a true testament to her many skills. There are many people have knowledge, skills, and understanding of the market, but in addition to those requisite skills Maggie has a sincere dedication to her customers that sets her above the competition. It's very rare to find someone with all those traits in any field, and if you are in the realty market in L.A. I highly recommend connecting with Maggie.

This company owned our building for around 2 years. I have only interacted with their property…read moremanagement side as a tenant at a property in Hollywood. In those 2 years, I got the impression that nobody in charge really wanted to put any effort into anything, as a lot of issues that occurred under their supervision were fumbled into oblivion. A rundown: The hot water went out for a few days at least once a month. The elevator would break regularly, and at one point was broken for over a week (in a 7 floor building including parking). A tenant caused an accident that flooded 3 units and the gym, repairs took almost 5 months and was constantly delayed. During the repairs, workers would park in the garage, and my car was broken into during this time. I asked management to review the footage to find the culprit but they never responded past "we'll look into it" Front door call box would frequently stop working, and it also took them until over a year into our lease until they properly designated phone numbers and names into the call box. The former property manager, Teri, was very dismissive in emails, when you could get her to reply. Numerous emails and phone messages were left unreturned and the issues unresolved. No onsite manager, despite having an office built in. They DID have an on-site maintenance guy for a few months (shout out to Pedro), but he was also the maintenance guy for their other properties as well so he wasn't always available. The only good things I can really say about their property management is that they were willing to shave 3% off my rent for all the issues, and that the new assistant property manager, Benn, was good people. That said, less than 6 months after Benn started, Bolour sold off the building to Goldrich and Kest management, and in the process neglected to transfer any records or details of the building or any of its tenants, leaving GK blind and also causing several ripple effect mistakes that have cost me almost 500 dollars at this point. So that little bit of good is bittersweet.

Worst property management company I've ever had the displeasure of dealing with…read more We rented a furnished studio in Hermosa Beach from Bolour for a couple of months this past summer. I should have known better when their leasing agent, Amy with Vista Sotheby's, was unresponsive and flaky. But the location of the studio was great and it had what we needed so I thought maybe it was just Amy. After a week, we finally got an approval. We moved in and the bathroom sink was clogged. It took Bolour four days to get it fixed. The property supervisor, Scott, was grumpy and gruff. He bad mouthed Amy and Amy bad mouthed Scott. Eventually, Amy and Vista Sotheby's was replaced by Grand Harbor Management as the leasing agent. We wanted an inventory check because the studio was fully furnished. I repeatedly asked Scott and Bolour when that was going to happen. Scott finally came but the inventory list was completely wrong and had numerous items that were not included in the studio. He amended the list by hand and said he'd get me a copy. We never heard back from him. Over a weekend, the electricity went out. Scott never answered his phone despite repeated tries. My calls to Bolour and their property assistant, Shavay, went unanswered because Bolour is closed over the weekend. Bolour never gave us a number to call for emergencies. The electric company asked us to check the circuit breakers but we couldn't because they were behind a locked box. Our refrigerator and freezer completely defrosted. Bolour finally sent someone Monday afternoon. The studio did not have air conditioning. The unit has only has several large floor to ceiling glass windows on one side of the unit. Those windows do not open. At the top of those windows are a row of small windows that can be opened but using a pole to pull them ajar. There were no screens on those windows. During the summer, the unit would bake from the morning sun and later in the evening, we were eaten alive by the mosquitoes that would come in. Later, I learned that Scott was fired. We still did not have an inventory list but eventually, Bolour sent Sergio to do it again. We were missing a set of plates and Sergio promised to get us some but that never came to pass. The whole inventory check took over six weeks after move in to complete. In the three months we lived at the studio, we were never able to receive our mail there and had to go to the post office to pick up our mail. Bolour installed a mailbox but there was a problem with the master lock so the postmaster could not deliver the mail. We talked to the postmaster, who asked us to have Bolour fix the master lock. We left messages with Teri, the property manager, but the lock was never fixed. Almost the entire team at Bolour were incompetent and/or unprofessional. They had no problem calling or contacting us when they wanted something from us but either never responded or dragged their feet when we needed something from them. The only reason why Bolour is even worth one star is their new assistant property manager, Benn. Sadly, Benn came on board shortly before we were leaving. He was friendly, helpful, and responsive. But even with Benn, I would not rent from Bolour again.

I had previously worked with Chase Simonton years ago when I was selling commercial real estate at…read moreKeller Williams. So when it came time to sell my father's apartment building in Glendale, there was no question I was going to list with him. Chase is extremely professional and in tune with the multi-family market. He prepared a comprehensive pricing proposal for our building and was spot on to where it would ultimately sell. We received 4 or 5 offers and the offer we selected was well above the rest. Needless to say, I was very pleased with Chase's performance and would highly recommend him and his team at Re/Max One Commercial.

I can't say enough great things about working with Chase and entire team…read more I refer all of my commercial real estate deals to him, and every single time he delivers above and beyond. He's sharp, insanely knowledgeable, and has that rare ability to spot both opportunities and red flags long before anyone else does. What I appreciate most is his consistency -- he answers the phone, follows through on every detail, and treats every deal like it's a multi-million-dollar transaction. My clients always end up thanking me for sending them his way, which says everything about the level of professionalism and care he brings. If you want someone who is honest, strategic, and truly exceptional at navigating the commercial landscape, look no further. I wouldn't trust anyone else with my commercial referrals. Absolute rock star. Also, he's a good surfer and sailer too so that's a plus!

Curtis has been an absolute pleasure to work with. He's incredibly knowledgeable and handles…read moremultiple tasks with ease and professionalism. What really stands out is how genuinely he cares about our HOA. Curtis treats it as if he were a member of the community himself. In my 39 years living here, I've never seen another management company come close to the level of service and dedication that Curtis provides. I truly appreciate all that he does for us.

The company made efforts to rectify my complaints and all of these issues were handled, but I know…read moremany of our other tenants are still having issues with things like portal access for payment. I heard this is a new management group for our building as of September 2021 so it's possible they are still trying to adjust. They say things take time and are handled by priority and I obviously can't see the inner workings of their day to day...maybe they are understaffed.

Please dont bother the property management doesn't care about the well being of his tenants a zumba…read moreclass opened up next to my unit sharing a wall and no matter the complaints from other tenants besides myself he's allowing this to happen the music is extremely loud people are Payton rent to live here no warning about this and just ignores texts calls etc

Will Tiao and his team stand apart from the competition in LA. They have had years of successes in…read morereal estate sales, management, and development in key parts of LA. It is because of their sterling reputation that my partner and I entrusted Will and his team with our purchase and sale of three different types of residential properties: condominium, single family residence, and multifamily property. From our experiences, here are top three reasons why we recommend Will and his team and would use him again for our next purchase or sale: 1. Will is a great advocate when it comes to negotiating offers and counteroffers and in dealing with other parties. His stunning background in international trade policy and Hollywood comes into play here at the client's advantage. Will helped us strategize and obtain good outcomes on all of our sales and purchases. 2. Will is a great advisor. His strong local knowledge about the neighborhoods and local regulations is founded on his brokering, property management, and development experience in LA. From neighborhood safety, zoning, entitlements, easements, to landlord-tenant matters, we knew we could count on Will and his team to get it right. 3. Will is a great connector and has deep connections in the real estate industry. He is just one speed dial away if you need a solid connection to a handyman, a CPA who advises real estate investors, a real estate attorney, or a home staging specialist. We've consulted with everyone Will has recommended and have been happy with them all. Will and his team have handled all of our matters expeditiously and to our great satisfaction. We wholeheartedly recommend them for any residential matters in LA.

Roger Perry and his excellent team worked tirelessly in selling our condo in Hollywood. He and his…read moreteam went above and beyond time and time again. In a tough and complicated market they remained focused, dedicated, determined, and hard working throughout. They were patient with me when I had the occasional anxious moment. It is so important to work with someone you can trust when selling a home. A rare find. My heartfelt thanks to Roger and all his associates. I strongly recommend him to anyone in the LA area planning to buy or sell real estate. They will guide you and make your experience as simple as possible.

Having bought and sold three different homes in my lifetime with a handful of different agents,…read moreRoger is hands down the best realtor I've ever worked with. I am simply amazed at how expertly he guided us and managed the entire home sale experience. We were in a tough seller's market with high interest rates and what my husband and I thought would be difficult conditions to sell in. Looking to sell our investment property that had recently become vacant, I set about searching for the right realtor to work with. After doing some research and interviewing several top agents, I felt a connection with Roger and immediately appreciated his quick follow through and expertise in our neighborhood and market. We let Roger know that our priorities were to sell our home quickly given the carry costs for a vacant home and for the highest possible price. Roger completely overwhelmed us with the outcome. He staged, photographed, listed, and sold our home in under a month. We thought it might take 2-3 times that long. He also achieved a sales price higher than we thought was possible in this market. Throughout it all, Roger and his team were completely full service and delivered an incomparable level of responsiveness and care. It really feels like you are their most important priority (and I know for a fact that Roger buys and sells homes for his other clients that are many multiples more than our price point). All of this is to say that Roger puts his clients first and is an expert negotiator. My husband and I are so pleased we chose him as our agent, and we look forward to being repeat clients. Thank you, Roger!

We decided to go with another Management company. Bryan was a pleasant to work with. If the need…read moreoccurs we will contact Bryan again.

Pacific Allied is a wonderful management company, I rented through them for many years and always…read morefound them to be incredibly accommodating and communicative. If you end up in a property managed by them, I think you'll be happy and in very good hands.

I recommend Ryan Haggarty - he stays on top of laws and…read morechanges to the law, and he is corrected to inform everyone within his circle of these changes. When I have a question for him, he always comes back with the research that he promises to do. He's reliable, smart, and great at his job. I highly recommend him.

Jake & his team assisted me with a complex multi property 1031 Exchange…read more Jake got me out of heavily demanding downleg properties into hands off NNN trophy properties on the upleg. He handled so many uncontrollable variables with great professionalism, and made the whole process as smooth as possible. Because of Jake and his expansive contacts and foresight, we closed my 1031 Exchange 90 days early and have already started to reap the rewards of monthly rental income that much sooner. I would highly recommend Jake & his team to assist anyone with their real estate needs.

I used The Agency twice in December 2019 (as the buyer) and July 2020 (seller). I represented…read moremyself in the purchase as I am a licensed real estate broker in a foreclosure purchase of a very nice home. It was a complicated purchase so it took a while as foreclosures have no disclosures and it was a hillside property so there were numerous inspections involving engineers, consultants and more. As the buyer, you are pitted against the selling agent because you wanted to get the best deal. Well, Austin Brunkhorst from The Agency couldn't have been better to deal with. He was always professional during tense periods which including dealing with negotiations with the banks and inspectors. Alex Brunkhorst was also part of the my transaction in July 2020 and was amazing to work with. One transaction was 7 figures (more than double the other) and the other was 6 figures, and they treated both with equal care. So when I had to sell my house months later, even though I had originally considered other agencies, one that specialized in modern homes, I changed my mind and chose Austin because of his temperament and how he handled everything. His sister Alex Brunkhorst was also involved and she was amazing as well. He also referred the title company, and I was happy with them as well. I'm a broker, but I don't work in the market regularly. Our house that we were selling was not a regular house, but a house (tear down) with approved plans. The market was a pandemic market, which was unpredictable, and seemingly great for houses ready to go, and not so great for ours. Developers were hot to buy our house at a discount. An owner/user MIGHT want our house at the price we wanted, but there weren't a lot of people who wanted to take on a project. His team helped us figure out pricing, photography and more. We listed the house Monday night and had a full price cash offer Thursday. We had back up offers in case the first offer fell through. COVID delayed closing because the city was slow with the title report but it was still as smooth as it could be. I look at the low ratings for the Agency and want to say that the Agency is big. Obviously there are excellent, average and mediocre agents everywhere. I kept in touch with Austin after they sold me my house. You just have to find and pick the right agent for you. I have referred the Agency to two of my neighbors already.

Mike Bary was unable to sell our home…read more Mike Bary was unable to rent our home. Mike Bary needed to involve a third party, Figure8 (who was lovely and did a fantastic job securing tenants and managing the property), to finally secure tenants. Mike Bary included a clause in the lease agreement that he would be owed 4% of the sale price if the tenants purchased the property, which they eventually did. We foolishly signed this contract giving 4% of the value of our home to Mike Bary for simply making an introduction to tenant. Our real estate attorney noted that he had never seen such a large commission for simply making an introduction to a buyer in his many years of practicing. We would never work with Mike Bary or The Agency in a real estate transaction in the future.

I have been renting a house through Keybox Properties for the past year. I had such a good…read moreexperience with the team at Keybox! The agents were always friendly, yet very professional. Whenever I called or texted them they responded immediately. If I had an issue with the house they took care of it within a day. I was very impressed with them. If I ever decide to rent again or become a landlord myself, I will absolutely call Keybox. I can't recommend them highly enough!

We loved working with Melanie at Keybox! She guided us through the entire process with so much…read morecare--from listing and contracting to the final walkthrough. Melanie was honest and informed, giving great advice on small improvements that helped our place rent quickly, and she always struck the right balance in helping us make decisions. She's an excellent communicator, fast, fair, and genuinely thoughtful in how she approaches her work. Her team was also wonderful to work with--responsive, organized, and just as kind and professional as she is. We felt supported every step of the way and couldn't recommend them more highly.