Agency Insurance has provided me with outstanding service for several years. I really couldn't run…read moremy business without their assistance. They've put up with a lot of chaos at my end and have always been quick, professional, fun to work with, and happy to find solutions to the latest complication I throw at them.

From the owner: Agency Insurance Brokers Incorporated was founded in 1926 and specializes in insurance service,…read moresales and claims handling. It offers home, auto, business, life and other insurance services including personal umbrella policies, watercraft insurance and renter's and condominium owner's insurance. Some of the companies represented by the agency are New York Central Mutual, Travelers, Utica National, National Grange and Kemper. The firm is licensed in New York and operates in Clinton, Essex, Hamilton, St.Lawrence, Franklin, and Warren counties.

I've now been with Shumway insurance agency in someway shape or form for the last upteen years and…read moreI would say to any and all peoples that apples to apples Shumway's insurance agency is top line insurance at the best price ! I have personal auto I have business auto I have business and I have homeowners policies that's a lot of insurance so don't think for one second that I don't go out and check the rates and check apples to apples what people give for insurance for the cost ! Never mind that the people are very conscientious about their work and the ethics are top notch - but they have options of different insurance companies and different types of coverages to be able to satisfy almost any driver unless of course you have many things against you which then it is not the insurance companies or the insurance agents fault that you cannot get a reasonable price it is your own fault and you better keep shopping around! If there is a way to give you coverage this agency is the one that will find it - all without compromising integrity or other insureds rates !!!

I'd like to warn people about this agency. They have great customer service while you are a…read morecustomer. However when you cancel a policy with them they become hostile and rude. And refuse to perform simple business requests such as faxing a copy of your policy documents. The owner Robert Schumway is especially bad in the way he treats departing customers. I did not have any issues prior to this and other than feeling my policy was too expensive I was overall satisfied with this agency until I decided to leave (a competitor found a much lower rate). If you are shopping around for an insurance policy, there are other agencies in town which will treat you much better. I urge you to check the yellow pages and do your homework.

VERY unprofessional. Issued us a landlord policy and cancelled it after 5 days, after we bundled…read moreother property and cars. Did not return phone calls or emails to clarify or discuss options, although we called and emailed many times. Stay away from this agency!!!

I went in for a quote last week, being new to this town I was hoping that Allstate would help me…read moreout. WRONG!! the office which is conveniently located near Save Alot is a joke!! You walk in and while you sit and wait this man and his staff sit outside puffing away on cigarettes. I expected more from Allstate and I was wrong!! Check out Shumways which is located on Cogan Ave!!

We purchased a home and went here for insurance. The policy was canceled for a reason I have yet to…read morebe told we were gone on vacation came back two weeks later to find a refund check in the mail. We have perfect credit no insurance claims and came home to this, our home was insured for two weeks while we were gone across country. This place never called never reached out never sent us a letter. No communication at all just a refund check from the head office I called them the female receptionist acted concern, and said she would take care of it, and never did, do not go to this place they will leave you hanging

From the owner: Our mission is to help fellow Upstate New York and Vermont residents build strong foundations for…read moretheir future, rebuild when necessary, and contribute to a strong community. We provide guidance to individuals, families, and businesses to ensure their needs for insurance and financial services are fulfilled. License #: NY-LA1037619, NY-PC1037619, VT-3333481