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    Step By Step Movers

    5.0 (1 review)
    Open Open 24 hours

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    Services - Step By Step Movers

    In-state moving

    Out-of-state moving

    Packing

    2 More Services

    Packing supply sales

    Unpacking

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    All My Sons Moving & Storage

    All My Sons Moving & Storage

    (21 reviews)

    Parramore, Horizons West / West Orlando

    DO NOT HIRE- Save yourself $$ and a Migrane!…read more I don't even know where to begin.. Originally - we had hired All my Sons to move a 700 lb. Baby Grand Piano & a Gun Safe. Then, prior to their arrival we extended that to all the large objects in the house because we needed the help. The actual movers - were friendly and quick but they were not properly communicated with by their Scheduler or Office Admin. The day they were originally scheduled to come out: Day 1: Two 16-18 year old boys show up, HIGH, reeking of weed with bloodshot eyes. They have none of the equipment to move the piano. Which - was what we'd hired them to do in the first place. OH and they were 4 hours late. We rescheduled for Tomorrow Morning. Day 2: Tomorrow Morning turns into the Afternoon, and two different men show up to move the Piano. They take 1/3 legs off, tip it on its side and 1 of the 2 remaining legs makes a suspicious cracking noise from the stress of the weight. All of this BEFORE we signed any waivers for insurance, afterward - they try getting us to sign the insurance waiver / deposit form and we are hesitant. After much discussion, they tell us they cannot move the piano... Which was fine because at this point we'd lost trust. My husband and the Manager were on the phone coming to blows for quite some time, as the Manager still wanted to charge us FULL PRICE for the job they couldn't fully finish. They were soooooo slllowwww, on their phones 1/2 the time, and dropping our things. At this point, we hadn't hired any other company and our move was time sensitive. We did not want to leave the piano in an unattended house. We decided to have them move everything except the piano, and ended up having to pay a separate company to move it properly.. Distance: 2 miles / 3 blocks from old place to new (2 minute drive) Arrival: 12:40 PM Left: 3:40 PM Pricing: $1100 Discount: $800 Final Bill: $380 (after tip) HIRE DC MOORE INSTEAD.

    BEWARE! I got two different quotes with this company for $159 an hour flat rate and that the time…read morewas from pick up to unloading at the final destination, I was NOT told that there was additional packing supplies, fuel and travel charges. I was quoted this by two separate people! I estimated that the move should only cost around $1200 at most, since the move was only 2 1/2 hours away. I even discussed this with the person on the phone who agreed with me!!! My final bill was $2100+!!!!!!! Double the amount. Lots of crazy charges, NOT FLAT RATE, almost $200 for packing supplies, labor charges, fuel and travel charges!! WTF! Never got a contract emailed to me prior to the move to see these charges, because I WOULDN'T have chosen them. I contacted the manager the next business day and he did nothing to compensate me. He basically treated me like a liar and told me that I was definitely told about all these charges. He just emailed me the final bill for my records, gee thanks so much! TOTAL SCAMMERS, I believe they intentionally mislead you! DO NOT use these people, based on their charges there is really NO reasonable way to determine what your final bill will be. Horrible!

    Step By Step Movers - movers - Updated May 2026

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