Beware when booking a holiday rental with Stella Inmo Consulting, as they impose an excessive amount of charges. We stayed in a modest villa in Els Poblets, Denia, and were charged exorbitant amounts of money for every conceivable service.
We have a small, elderly dog and were charged €170 for cleaning before and after our stay. In spite of this payment, the villa was not cleaned to a high standard before our arrival.
We were also charged an additional €30 for the use of towels (2 small bath towels and 2 hand towels) and very basic bed linen on two single beds (empty duvet covers, rather than sheets). The towels were of such poor quality that I insisted on them being changed on arrival.
The 'dishwasher' amounted to a small, worktop dishwasher that had been fitted under the sink; obviously this was in order for the property to be advertised as having a dishwasher. However, it was not worth using considering the minuscule amount of dishes it could accommodate.
On a positive note, the company did arrange for our internet access (charged by the week) to be restored the day after a severe thunderstorm. They also provided us with a net to clear the debris out of the pool; unfortunately it was far too short to be of any use, due to the depth of the pool.
We were also concerned that the pool pump was programmed to run for an extremely long time during the daytime and wondered why this was the case, when cheaper electricity is available during the off-peak (night-time) period.
In closing, I would advise holiday makers to give careful consideration to the suitability of Els Poblets as a holiday or long-term rental destination, due to the extreme levels of mosquito activity we experienced for the duration of our stay.
UPDATE:
Following publication of my review, I was contacted by Stella Inmo Consulting regarding the low star rating and negative feedback given in my review.
Stella Inmo Consulting offered to recompense us for the unsatisfactory aspects of our stay (cleaning, quality of bed linen and dishwashing facilities) and to ensure these matters were both improved upon and raised with the owner of the villa.
Whilst we remain disappointed with our stay in Els Poblets, I am pleased to revise my opinion of Stella Inmo Consulting as, through their actions, they have shown they are a company with the interests of their clients at heart. read more