Doc Buller is the best! The staff is always friendly and helpful. They offer options to help make…read moremeds, etc. more affordable. They treated my dog with care and kindness. I have gone here for years and never had a bad experience. Definitely recommend!

I have never been so disgusted with a service before in my entire life…read more My husband and I visited the facility on January 6th and had an appointment for 4:40. We showed up at our appointment and it was the worst experience of my entire life. The staff in general was okay. I do not blame the receptionist and I thought the first tech was polite. After that, everything went downhill. We contacted Bethalto Animal Clinic simply to get our yearly exam and get my Dog's vaccines up to date, was we recently moved from Jacksonville, Florida to the Bethalto area. First off, the services were anything but affordable. It was over $200 for a simple exam and 2 vaccines, one of which was an oral vaccine. When I had originally scheduled the appointment, I ensured to ask if I would be allowed to be with my dog during the exam and throughout the process, as he doesn't know people at Bethalto Animal Clinic yet and neither do I. I was told yes and that the only things I would not be present for, was blood draws and if he ever needed x-rays. When we went to the back room with our dog, the tech was kind and was asking us of our concerns. Not once did she try to get to know Wilbur (our dog) and not once did she try to get him comfortable. We brought his treats with us to help him adjust a little easier and they were not used. Once she was done talking to us, she informed us that she would need to do a blood draw for one of the annual tests and we said okay. She took him back. When I tell you my dog screamed, I mean he absolutely screamed. Not once have we EVER heard him scream like that. We have been to multiple vets, and never has he been nervous or scared like he was there. They come back 20 minutes later only to tell us that everything was done. The Vet brought him in (who I have never met) and did not tell us how the exam was, discuss any issues we had, address a single concern, absolutely nothing. We paid over $200 to listen to my dog scream and I cannot tell you how disgusted I am, not only with myself for bringing him there, but for this clinic to treat my dog the way they did. We weren't even introduced to the Vet or anything. I felt talked down to when trying to discuss a potential food allergy (diagnosed by my precious 5 star vet) and it was the saddest experience of my life. I cannot describe to you the feelings I have. I will not bring a single living being to this facility ever again, and I will continue to inform everyone in my circle about the horrific treatment of my dog. This facility should be disgusted with themselves. My dog is a member of my family. For you to treat him like a number is unacceptable.

The experience with euthanasia here was horrible. I have a large dog they considered aggressive, so…read morethey wouldn't let me remove his muzzle after the sedation shot. He was clawing at the muzzle and his expression looked panicky. It was the worst few minutes of his life and at the last minute I removed the muzzle no matter what they said. I don't think he was aware it was removed and I'm sorry I didn't do it sooner. I will never get that out of my head. They were wrong about him being aggressive, he only growled because they were giving the injection, like any other dog would do in that situation. I will never take another pet member there again.

I love Dr. Probst office they get me in as quick as possible they're always so helpful the office…read moreis always so clean very very reasonably priced services

Disorganized, dishonest about pricing, & nearly cost me my international flight!…read more I used Rosewood Pet Hospital and Dr. Rachel McPheters, DVM to handle my dog's paperwork for an international move to Thailand. I paid upfront $320 as an all-inclusive fee covering vaccinations, the USDA health certificate, and all associated paperwork. I confirmed this multiple times. What followed was months of disorganization that nearly derailed my entire trip. It took four attempts over three weeks to produce a usable vaccination letter. I provided the clinic with the full requirements from the Thai Department of Livestock Development upfront. Despite that, the first document was a patient chart printout with no letterhead, no signature, no microchip number -- and the second was sent as a smudged photo, not a proper scanned document [see attached]. Each subsequent version still had missing information. They had to revise the letter twice on the same day because they kept making mistakes. These delays compressed my Thai government approval window to just a few weeks before departure. The health exam was poorly coordinated. We scheduled the USDA exam about eight days before my flight -- tight, since the certificate is only valid for 10 days. On exam day, the staff member handling my case wasn't there. I waited 45 minutes for her to arrive. The USDA application still wasn't submitted until 3:00 PM the next day. Then came the surprise charges. After paying $320 for what was represented as all-inclusive, I was told at the final stage I owed an additional $130 for USDA processing and expedited shipping. They claimed there was "no way to know" these fees until submission -- these are standard, published fees. After 30 minutes of pushback, they waived half the processing fee but held firm on shipping. Then they selected UPS 2nd-day air instead of Next-day air, eliminating any reliable on-time delivery. I even tried promoting the shipping to Next-day air, but Rosewood was unreachable, and only they could promote the shipping label since they ordered it. The result was a near-disaster. Because my dog's transport required no more than two flight legs, I had to rent a car and drive from central Illinois to Chicago to catch my flight. The USDA certificate arrived just minutes before I had to leave -- I had to coordinate directly with UPS to intercept the delivery because the timeline was that razor-thin. I had to drive to UPS package hubs directly for "package interception" which is not a service they offer! The stress made me physically ill the morning of departure with a sore throat and cough that followed me through the entire trip to Thailand. None of this should have been my problem to solve. For context, the Thai Department of Livestock Development -- a foreign government agency -- was easier and more responsive to work with than this clinic. I would not trust Rosewood Pet Hospital with any time-sensitive or international paperwork. The experience was disorganized from start to finish, the pricing was misrepresented, and there was zero accountability of wrongdoing from these "professionals."

Dr Rachel is the most caring and helpful vet. She truly goes above and beyond to make sure you get…read morewhat you need.

genuinely surprised at the low stars. We have been dog owners and bearded dragon owners for a long…read moretime in different areas and found Schreiber Vet in 2019. we have been with him ever since and genuinely saved one of my dogs after another vet misdiagnosed with imaging. He genuinely cares and you can tell. Candy is phenomenal at her job and has always been kind and helpful. The office pup Nash is also so well behaved and a highlight to our visits. I don't normally leave reviews but I couldn't leave this low start rating and feel okay about it.

Rude, confrontational, and didn't seem to know what he was doing. Just wanted to push vaccines and…read morethe food he sold. I wouldn't take a stuffed animal to this guy.

This place rules! I have never seen so many happy, cheerful and good lookin cats in one place. Glad…read moreto have a shelter option this great in the area. The staff was wonderful!

What does the 5 A's stand for? I'll translate for you, it means, Alton Area Animal Aid Association…read more They are a non-profit, no kill shelter that has been serving the Alton community for 65+ years. 5 A's is worthy of their 5 Star rating. They are a great small town, county shelter that takes good care of homeless dogs and cats. Recently they got some publicity for one of their residents who had been living in the shelter for 11 years. Wiggles had a tumor that was unoperateable, but 5 A's kept her and loved her. Finally after appearing on a local news channel, she found her forever home for her senior years. Being new to the Alton community, I stopped by to see what I could do or donate to help them with their cause and was impressed with the cleanliness of the shelter. I was also impressed with the friendliness and love I saw the staff and volunteers showing the resident animals. My house currently is full of four paws, but I now know what they need and will be donating regularly. When: January 2021 Why: Donations

I first met Lauren when I thought I wanted a Cavapoo (Cavalier King Charles spaniel & Poodle mix) …read more We went to see her puppies, but my husband thought a Cavapoo would shed too much. We had Cockers for years and really loved them. Talking to Laurel, we decided to order a Maltipoo (not even bred yet). She had such extensive knowledge about every breed she has that we both felt this was a better choice for us. She is so VERY careful with her breeding schedules that the pup would not be available for a few months. If she ran a puppy mill, she would have at least tried to talk us into a puppy she had available right then. Our puppy was born later so we went to see her and she was darllng! When she was old enough, we picked up the little bundle of white fur. She was perfect. Smart, affectionate...just what we wanted. She had been vet checked, given first shots, microchipped, etc. Laurel made sure I knew how to care for her, gave me a generous supply of food to last until I could get some for her. We never had any health problems because Laurel knows about all the possible problems and has the pups checked to know they are OK when they leave her home. We got along great until my precious baby was 4 1/2 years old. She got out into the dead-end lane in front of our house, was hit by a truck and my worst fear happened. She didn't suffer, but I did! I searched for rescue Maltipoos and Maltese, but people don't rehome Maltese often because they are so wonderful. I called Lauren (I was crying for Beatrice and so was Lauren) but she had 2 Maltese girls from her last litter. Again, the puppy was perfect and helped fill that hole in my heart. We also have 2 older rescue dogs and my new baby loved them. Sometimes too much. They would rather sleep than play sometimes, so now we have 2 darling litter-mate girls that are cousins to the baby I lost; they have the same grandmother Beatrice had. I even see some of her mannerisms in them. They entertain themselves and us with their antics and our older dogs get their sleep in. My sister also lost her dog to old age about the same time we lost Beatrice and ended up getting a Cavapoo from Lauren, too. She is perfect for my sister. Someone on this website made a comment that she thought Lauren had a puppy mill, but there must be more behind the story because nothing could be further from the truth. Lauren is very careful with her breeding program, retiring her breeding dogs when they reach an appropriate age, Her dogs have good food, recreation, love, room and a place to run and enjoy the outside, and are well cared-for. She always has dogs in her home with her. NOT ONE DOG is forced to spend their lives in tiny cages with little food or water and no recreation. I know this because I went to her farm to see for myself before I would get a dog from her. Anyone who thinks differently is sadly mistaken. I have fostered dogs for an animal rescue near me for several years and have seen dogs that come from those terrible places. I won't go into any details, but I have shed tears just seeing how hey have been so extremely mistreated. I have told many people about Dreamcatcher Hill and will continue to do so because I don't think anyone could be more concerned about their animals and the homes they are going to than Lauren at Dreamcatcher Hill. Sorry this is so long, but I had to let everyone know that though I'm not a close personal friend of Lauren's, I feel privileged to have found someone who cares so much about their puppies so I can have such smart, well-bred companions!

My Westie is a healthy and happy 14 week old puppy. Been to the vet a couple times with no health…read moreissues. Laurel was very helpful when he had some transition issues to my home and made some recommendations on how to get him over the hump and start eating. Worked like a charm I would recommend Dreamcatcher Hill Puppies.

Amy is a remarkable dog groomer with caring and she also does a great job!! I was very satisfied…read morewith my fur baby. My dog is a border collie and tends to be kind of hyper but she handles it fine.

I haven't been here but when trying to make an appointment the receptionist was very rude and…read moreunprofessional.

Our lab was hit by a school bus and we took him to Greenfield Vet. Out dog had to be put down…read morebecause of the injuries but the doctor and staff were so caring. Have been taking our dogs here for several years. Have nothing but praise for all that work there.