I have been a client there for over 8 years. The Drs. and their staff at PIAH have always been…read morecaring and understanding.

My first comment is to the other reviewers. Sorry you had to experience the same thing that so many…read moreothers have. The "letter" which appears to be a template that is modified to suit the "client". (image of letter is included) 1st Point: We were not clients for "a couple of years". December 2024 until April 2025 2nd Point:The disagreement that was indicated, was about a medication that was being prescribed "off label". When we contacted the pharmaceutical company about this, we were informed that drug was only proven safe by them based on the dose in the documentation included with the medication. We did try to communicate with the office regarding this, but once we sent the copy of the pamphlet, there was not response via email. (see images) 3rd Point: The office was notified that we had continued the prednisone. 4th Point: We did not change the dosage. The dosage that we were giving was what we were instructed to give. We explained this to Dr. McMekin, because the dose did look so small, and she seemed surprised, but agreed that we could continue to use that amount. When a pet owner can not advocate for their pet and have a meaningful discourse with those providing treatment, there is no longer open channel of communication. Lastly, we received this letter on a Monday when I was planning to schedule my pet for a follow up appointment,since he had a dental procedure at Veazie Veterinary Clinic the prior week. I guess the final line in this letter speaks volumes for the real care and empathy this Animal Hospital has for pets. " as you are no longer our client, we are unable to provide emergency services for your pet". When they well know that the closest emergency vet is over 2 hours away.