I like the food at Steak n Shake, but I'm beginning to think that eating there is more of a hassle than it's worth. I went through the drive thru today and had to return the food given to me twice. The first bag they gave me was something completely different from what I ordered, the second bag they gave me the right hamburger, but instead of fries, a cookie, and chili they gave me two half containers of old fries that were globbed together. I told the drive thru lady that the order was still wrong, and she replied "well we don't have any cookies left". A couple minutes later I was able to get my correct oder. Got home and saw that the receipt that came with my food was $1 cheaper than what I was charged. I'd like to say that this is unusual, but these days every time I go there my order is wrong. read more

Burgers and fries are classic and well priced but for some reason, the wait staff here can't really grasp the 'shake' part of the name. If your shake arrives at all during your meal, it will likely arrive late. Ask for the whole shebang to-go, but be prepared to wait for about 25 minutes while they tend to fifteen loud idiot college kids. read more

Arrived there this evening and dined in around 10:15pm. Twenty minutes passed before our drink order was taken and the waitress was so rude and bothered to have to deal with us. It was just myself and a friend, we each ordered a drink and a burger and fries. We didn't get our food until 11:45. No refills on drinks. Went up front to pay and our waitress says something about it being midnight and the register doing something but mumbled everything, didn't look at us when she was talking so we weren't even sure she was talking to us. She walked away and left us standing there for over 5 mins. All while having to hear the staff bad mouth their dm loudly. Unprofessional and disappointing. read more

I've been waiting days to speak to corporate because when I stopped in on 20th about 7:45 the lady that was taking our order was incredibly rude they were out of everything and our order was completely wrong I would not recommend coming to this location read more

My boyfriend and I went there yesterday around 4:30 pm, as we walked in- the slow and uncaring service already started. We waited to be seated, and when we were , after being seated it was clear the table was very unclean. We sat down and ordered our drinks, as the order was being put in I went to the restroom, it was horrific. Both toilets were unusable, the floor was covered in dirt and was extremely sticky along with the paper towels flowing over the top of the garbage can, and the smell of the restroom was horrendous. I quickly made my way back to the table where my boyfriend was, our drinks weren't out yet, so I sat down and waited. After about 5 minutes or so, the drinks came to our table by our waitress, she clearly didn't know which drink was which, and smelled my drink (honestly thought she put her nose in it), as we both looked at each other in wonder, we let it go and ordered our meals. I ordered a BBQ Burger with garlic parmesan fries, and my boyfriend ordered the Original Prime Steak-burger with fries. We ordered a side of onion rings with ranch as well. It took about 10 minutes for our order to finally come out , when it did everything looked okay, other than the onion rings which was probably 4 small things on a plate (it's bad when even the waitress is comparing about portion and pricing) ("Yes, it's really $1.99 for that" she claimed to us and walked away.) As were both eating our food, my boyfriend realizes his burger is pretty much completely raw (pictures attached), he immediately refused to eat it and just continued with the fries. My meal was okay. I ordered a shake (Ultimate Banana with Nuts on top) after we both finished , it was probably the worst tasting shake i've ever had. Of course the whipped cream/nuts was fine, the cherry tasted really old and rubbery, the shake itself tasted like they put more sugar in than anything else. Along with the bad food, we were there for about an hour and a half (including wait time), in this time we heard many people complain about different things, and even had a gentleman put next to us to eat, he finished fairly quickly- about 10 to 15 minutes after he left an older woman came in and was sat at the same table. Even from where I was sitting, I could see crumbs and cup marks on the table.. The whole time we were there , there wasn't one table cleaned (even though we counted 6 employees working and all gossiping in the back), we overheard the older woman ask about the flavors of the shakes, in return she got the waitresses hand pushed into her face to stupidly show her the menu flavors instead of just informing her of them. We continuously saw our waitress (who looked extremely unprofessional) roll her eyes after either coming out to serve food/ or even when another customer came into the establishment.. Nothing says "I love my job" more than rolling your eyes at customers and giving completely horrible service.. After we finished a few sips of the shake we immediately asked for our receipt .. in the time it took her to drop the receipt off, she happened to drop a stack of napkins with someone else's credit card on our table.. as we both looked at each other (my boyfriend and I) we knew it wasn't ours and must say something quick, so I grabbed the card and walked over to where our waitress was, I told her "I believe this belonged to the man who just walked out, if it is I can run it out to him before he leaves", I was quickly shut down with her snatching it out of my hand and replying "No, I don't remember who's card this was, but it belonged to a white man", I told her the gentleman who just walked out was white and that it must've been his. She quickly got an attitude and said no then walked away, as she was walking about she put the credit card in the back pocket (not the pocket of the apron), but her actual pants pocket. She said to me after I sat down "I have to give this to my manager" (which she didn't), she comes back and says to me as i'm holding my credit card waiting to go pay "I can take that for you" I look at my boyfriend and quickly say "No we can meet in the front and do it up there" There wasn't any way I was giving her my credit card after seeing her pocket someone else's. We both made our way to the front and paid, the thing is, us paying and leaving must've been the best part of the whole dining experience. Not only was the place a mess and very unclean, his meal was raw, and there was people gossiping everywhere we turned. I must say the Steak 'n shake on Reynolds is one place we'll NEVER go again. Please save your money, and skip this one. I gotta say, the McDonalds right across the street would've been a better bet. read more

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I love steak 'n Shake. I got the garlic one and my husband got the mushroom and swiss one and it was really good. I got a banana shake and it was really think and yummy!! I wish there was one by me. read more

The food is "good", the service friendly, however, getting tomatoes off if my salad consisted of the them being picked out by the staff rather than preparing a new side salad which left tomatoes still there once it was returned. You get what you pay for... read more

Omg I'm in love with the Garlic Parmesan fries and the meals that are 4 bucks are such a good deal. I love you this place plus it's 24 hours

I was here with a friend and her boyfriend at around 1 am. A drunk man kept making advances onto my 13 year old friend and she was clearly very uncomfortable that a 30 year old was harassing her. We hurried up and ate and the waitress yelled at him and escorted us out making sure she was ok, very nice waitress!! She deserves a raise or something read more

You get what you pay for. Cleanliness standards are disturbingly low, but the food is usually decent. I often see a cook that is greasy and unkempt, making the burgers. Besides all of that, the experience is acceptable. read more

Most disappointing service. Its "convenience " is NEVER convenient bc its never open "24hrs" as advertised, remedial staff has difficulty with order accuracy( which is the customer's fault) *SARCASM*, and when sd remedial staff then had difficulty with cash register they allow u to sit in a jam packed drive thru line for 40 min just to inform u that they are only takin cash. They will turn off the menu board and refuse service at their leisure. Once i pulled up n the menu board was off.. i pulled around to call to see if they were open n serving (open 24 hrs right?) I shit u not the manager looked at me thru the entry door window n ignored my ass. Wht a joke. If this place is privately owned the owner shouldnt be shocked at the impending decrease in sales and endless shitty reviews for wht you as a consumer is offered at this establishment. One word. RIDICULOUS. read more

I ate food from the drive thru here. The food looked less than mediocre after waiting 30 minutes to get through the drive thru, but I still ate it anyway. The next morning I woke up and immediately felt nauseous and threw up. I did not feel normal the rest of the day and was not able to eat the rest of the day due to my nausea! would not recommended read more

Best burgers in town. Shakes are awesome. Steak and shake meal with coupon,great deal. Very very, happy with them.!

Perfect place to get a good burger, fries and a shake with the kids. Sometimes you have to wait for a table....and kinda stand in the door way...but family of 4 pays around $35.00. Not a bad quick dinner! read more

Ordered two of the 2 for 3 dollar burgers - the mushroom burger and the butter burger. I was told they were out of mushrooms so I ordered the buffalo burger. Neither burger looked anything like their TV add pictures. The bun were pressed down and looked like they had been sat on. The buffalo burger had one piece of thin, wilted lettuce on it. The onions on the butter burger were tough and clumped together, I had to discard the sad piece of lettuce and the onions. However, I did order the chocolate shake and it was good. I would get their shakes again but never the burgers. read more

We eat here often only because it is open late. Do not eat here if you want amazing food, service that even pretends to care, or to get your food in a timely manner. They rarely have a wait so that is a plus. The sandwiches usually come out hot, the fries are hit or miss if they are going to be hot or not. Overall I would only recommend this place at 2am... Because your other choice is Waffle House. read more

Terrible customer service at the Steak and Shake on Reynold road! First, we want thru the drive thru and she was so nasty!!! She kept saying "is that all, is that all".... like NO it's not all, we are a 3 person family who is all eating( shame on us!) with like the ugh sigh noise people make when they are annoyed by something. Then we forgot to ask for ketchup so we asked for packets she said "we are too busy"!! Excuse me? Whoa, I have never heard that before in my life lol! Then, I went in to grab the ketchup... I waited a good 10 minutes before any of the 8 workers even acknowledged me. However, I originally gave them 1 star but I am changing it to 3 because of this 1 employee who helped me at the end. He had a shaven head and goatee... he was so nice and super friendly but also had the biggest smile on his face. I hope he gets acknowledged and gets told what a great customer service employee he is!! read more

Store number 421 in toledo Ohio is the worst restaurant I've EVER had the displeasure of visiting. Not only is my order WRONG 4 out of every 5 times I visit (It is the only restaurant open past 12 am in my area so it's one of the only choices...) the servers and managers are beyond rude. I can't even begin to describe how terrible my experience at this restraunt was and it will make me avoid steak n shake nationally in the future. I've never been so offended by a fast food clerk in my life! Not only was the 37 minute drive through wait completely unacceptable but the order was of corse wrong. I was overcharged and refused a refund and told that I should be more careful in ordering. What a joke. More careful in ordering? How about get your microphone fixed on your sign or get your workers hearing checked. How about the old adage about customers being right? That doesn't exist with steak n shake. If you want cold disgusting food that you'll be overcharged for then talked to as if you're trash for the privilege of visiting their drive through, visit steak n shake. This is not the first time, I've called their consumer line no less than 10 times in regards to past visits and I am far from picky. I honestly don't know how the corporate doesn't get this store under control. My recommendation: fire your staff and start over. Seriously terrible terrible terrible! Visit steak n shake at your own risk. Thanks! In reference to case no 916773 . And steak n shake, I bill my time at 250 an hour, you waisted 37 minutes of it. You owe me $154.17 for my waisted time as well as $11.47 in refund. Watch your mailbox as you WILL be receiving a registered letter from me in regards to this. Want to clear it up? You have 72 hours. Take this as my notice of intent as well. If you want to contact me look up my information through the case number. To the public my advice is this: if you have ANY other option (even dumpster diving) choose anywhere other than steak n shake. Visit one and you'll wish you heeded my advice read more

I go there fairly often and they have friendly fast service and the food is hot and fresh or they make it right no questions I recommend it to anyone read more

horrible service, wont be coming back. food quality, service, setting.. all 0/10. didnt even give us a menu until we called for their attention like 50 times.. read more

Well it was 7:10pm when I got here and sat at 7:14 and its now 7:27 and a waitress has yet to see our table and greet us or even take a drink order mind you it's not that busy. And they are awful at their grammar. They haven't talked correct since Ive been here. I guess that's what you get with a bunch of socially awkward middle aged women. Thank you for your service. read more

The shakes and burgers are great, but the customer service at the drive-thru was very disappointing. I wanted a plain burger and young man taking drive-thru orders kept asking for toppings. When I said emphatically, I wanted plain, I got attitude. Then while waiting at the window, I could hear him making fun of "plain" burgers. Whatever happened to common courtesy and customer service? If you want to insult your customers, don't do it where they can hear it! read more

My husband and I ate dinner here last night. We arrived around 6pm. We got a server I notice working almost everytime we eat here. Shes a little older, thin, very hyper type, all over the place. We got seated and she asked what we would like to drink. She got our drinks. Then told us she would be right back, she didnt come back for at least 15-20 minutes. Yes it was dinner time, the dining room was about half full, but I noticed her standing to the side grabbing food from the room where the shakes are made and eating. She took our order, we didnt receive our food until a little after 7pm. Everytime we come to eat and she is our server she pushes coupons and gives discounts I believe to get bigger tips. She pointed out that she gave us our drinks for free and gave us free fries but then gave us a poor attitude when she didnt receive the tip she wanted from us. Sadly We will not be dining here again. She didn't need to give us anything for free. We didn't ask for that. We tip based on performance. We tipped her based on how we felt she deserved for the job she did for us. We should not feel forced to tip because she gives free food or adds discounts. read more

One of my favorite places to go is steak and shake. They have a friendly staff and great food. I always love the chicken fingers and fries and they're burgers. I would definitely recommend their shakes my personal favorite is double fudge. read more

Went through the drive-thru, the lady who took my order was so unprofessional and rude I just drove off.

Best Steak 'n Shake I have been to. The food is always fresh, the waiters and waitresses are always very nice. Food is cheap and great.

Worst service ever. Steak N Shake has a track record of bad service but this place takes the cake. Worst waitress in the history of bad waitresses. Wrong order? So what? you want me to fix it? let me ignore the problem each time you tell me for 20 minutes until its a huge ordeal over a friggin burger. read more