It use to be a fairly good newspaper. Its now just a rag. I think the Illinois Times has better information which isn't saying much. Its really to bad that the Capital City does not have a good newspaper. read more

I pay a lot of $$$'s for delivery and have not had delivery repeatedly --- had to call call call the last 4 days and then might get a paper around 9. Some days No Paper!!! Extremely poor service!!! A couple more months and then they will have to pay me to continue!! read more

I have not received my paper for two days now. Two weeks ago I had same problem and did not receive a paper for almost a week. Unable to reach a live person to complain. My sister across town has never missed receiving the paper. read more

I'm looking at my receipt dated 7/22/19 which is when I ordered and paid for my Sunday only paper. As of 8/19/19 I have not received any paper. I called the number on the receipt and reported the lack of delivery and I still got no paper, when I tried to call again the number had been disconnected. Your business practices leave a great deal to be desired read more

If you don't want to mess with taking paper delivery and think getting the SJR by digital don't expect any improvement. Their digital service is just as poor as their paper delivery. Many times pages will be missing on digital. Not just 1 page or 2. Sometimes every page but just a couple. Most times several. Don't even bother trying to call and get it resolved. IF, and I capitalize IF, you can get thru to someone don't expect any help. They don't have a clue or know who to forward your call to that might help. You might as well call the local land fill and ask the same questions. You'll get the same degree of help. "We don't know." Or the great line "That shouldn't have happened." No kidding. Why do you think I'm calling? Then nothing. Today, 6 pages were missing from their digital. Finally after getting thru to talk to someone, their response was "That's too bad. That shouldn't have happened." Totally clueless person. Customer service is a foreign concept to the SJR. Can't wait for them to come out with their next award they give to themselves. And run a bogus article on how great their next new editor is. This hack of a "newspaper" should hire kids from a high school journalism class. Clearly from the head editor to the person answering the phone no one at the SJR has a clue what they're doing. read more

I signed up for Sunday delivery with digital access on Wednesday. When I failed to get digital access, after signing up through their third party service, I sent an e-mail. I received a reply asking for my credit card information, so that they could "diligently" fix my problem. I didn't receive my Sunday delivery, and as of Monday evening, I haven't received a reply regarding their "diligent" service, and still don't have digital access. The only thing that's occurred is I've been charged, which they made sure to do immediately. One star because yelp doesn't allow zero. Zero as in what I've received for what I've paid. Update: I canceled service after failing to get anything. I made it clear during cancellation that I was never a customer, having not received anything, and to delete my contact information. I received the first solicitation call a week after cancellation. I've received three more since. Every time they promise to remove my number. The next call gets reported to the FTC. read more

Agree with what everyone says. I want to subscribe to Sunday only with the-paper which is around $9-10 a month. I've been overcharged three months and one guy I talked to said I can only get two months back! I asked to speak to his supervisor and she assured me I would be compensated and it was on the way but guess what? I got my charge bill today and yet they charged me another month with no compensation check. I'll try the e-paper and see how that goes and forget the Sunday paper. Hope they can handle that. Sorry excuse for a paper. So frustrating. read more

I wish that zero or minus stars was an option. This company is the absolute worst. My stepfather recently died and, not surprisingly, the family wants to place an obituary. These guys wanted ~$700 to place it as written, with a photo. They said it would be $300 minimum if we dropped the photo and shortened the text. How dare they? In addition to this extortion, my stepfather worked for them for more than 14 years, and is a Veteran. His hometown paper only cost $80, and he hadn't lived there in 50+ years. I would never give this company a cent. Shame on you State Journal Register. read more

Horrible, horrible customer service. I signed up for a 4-week subscription in mid-December. On Jan. 3, when I hadn't received a single paper, I called to find out why. They apologized and started my subscription that day. On Jan. 26 (before the 4 weeks was up), they charged my credit card to continue the service. I called on Mon., Jan. 29, to cancel my subscription, which would end on Tues., Jan. 30. On Thurs., Feb. 1, I was still getting the paper and called them again. Apparently, the guy I talked to on Mon. put down that I called to report that I didn't get my paper. Now it's Sat., Feb. 3, and I'm still getting the paper. They are so desperate for subscribers that they won't even cancel when you tell them to. read more

Signed up for 13 weeks of Sunday only with a young man door to door for school credit. Took two weeks to get the 1st copy after calling. I was told it would be delivered promptly. It didn't and then was told too late to get a replacement. Was told I would be credited for missing issue. Now, according to my calendar this is 9th Sunday, (8th if missed issue considered). No paper this am. Called/spoke with "Christina" at 9:30 am who said one would be reissued. I mentioned the 1st issue not arriving and specifically asked if I would receive one today. She said yes. It is now 4pm and still no paper. Called again and got recording to call during business hours tomorrow. Tomorrow is Memorial Day holiday! I feel I was lied to. Guess I'm sh*t outta luck. NEVER AGAIN will I subscribe to SJR! read more

Don't EVER get a subscription. Don't even get a one month one, even just for the Sunday paper. I don't care how nice the kid is selling the subscription and how important their cause may be. No matter the reason, just don't do it. First, you'll be on their "list". I don't know that they've sold the list to anyone else yet, but they're sure making use of it themselves. I've had half a dozen calls from them trying to get me to re-up my subscription in the past two weeks. It doesn't matter that I tell them to take me off the list, they don't appear to listen. Second, they'll mess up the subscription. I did a one month subscription. A nice young lady was selling subscriptions to help her schooling. Big mistake. The SJ-R didn't stop the subscription like I was told and ran it for an extra week or two. Now they're trying to charge me for their mistake. And don't bother asking for a manager. The people who call don't understand "I want to speak with a manager". This last phone call, 10 minutes ago, I asked, then told, then demanded to speak with a manager. Even when I said "I don't want to hear another word from you. Give me a manager, now!" the employee was incapable of doing so and kept on talking. And don't bother blocking their phone numbers either. Six different numbers so far! Hoping my iPhone doesn't have a limit on the number of phone numbers it can block. Springfield would be just fine without the SJ-R. read more

I wish I could give -100 stars for this newspaper. My 93 year old dad wants to read the real paper every day, as is his right. The problem is the Journal Register randomly charges $9 extra for their "premium" editions. When I called to challenge this practice (after an extra $18 charge for two months in a row ON TOP of the regular subscription charges), they couldn't even tell me what makes an edition premium!! What the...?! Had the same issues with getting refunds/billing issues as other folks here. I want to make my Dad happy, but I can't in good conscience support this train wreck of a newspaper! I plan to write to Gannet also, as they need to know the pain they are causing folks. read more

I've been threatening to cancel my subscription for years. Have to call every 6 months to fight the subscription cost increase. Finally had enough and canceled. Looked online at their website for the first time today and that will be my new method, which is worth every penny ... FREE! read more

Absolutely do not subscribe to this newspaper. You will never, ever receive it on a regular basis. The SJ-R only had to bring me my newspaper on Sunday and they could not even handle that. For 5/6 weeks, it did not show up. Then they told me that the man who did not deliver it lives 6 miles away in the next town (a drive I regularly make in about 5 minutes) so I would have to wait until the next day to get that day's newspaper. Just want every reader wants, yesterday's news. The complimentary subscription I was offered by then was a good-faith effort but alas, it never showed up either. Save your time, money, and a few headaches and avoid this newspaper all together! read more

Signed up on September 20, they took my money out and my papers started coming. Then on October 10 my second payment went through. So today on November 3 I checked my bank account and saw the first they had taken out my payment! WTH!! I also incurred a NSF of $35 because it was 2 days before pay day and I was $4 short. I am livid! I called and got some guy who didn't know anything other than they couldn't pay back my NSF! So I cancelled my subscription and told them to refund my payment for this month which he said ok I will take care of that. I can't believe the way this newspaper is run! I have lived here all my life and read and trusted it since I was kid. Not any more! If I could give zero stars I would! read more

The S-JR doesn't deserve even one star because they are defrauding customers. I paid 6 months, then got a bill in 3 months saying my subscription was up. Talked to a rep who said there were "premium editions" involved. I said I did not want them, just regular editions. She said "fine" and "changed my account." Paid for another 6 months. Same thing happened after 3 months. Spoke to rep again and she agreed I was paid until the end of December. Sent check paying to end of March, 2018. Got bill today 1-16-2018 saying subscription ended in December. Could not get thru to anyone in billing. Maybe it's time to speak to my attorney. Class Action has a nice ring to it. read more

I gave one star because I had to in order to proceed. My parents have had a subscription for years. My Dad has been gone for twenty years and my Mom just passed away. Imagine our surprise when we learned it cost $500.00 to have an obituary put in the State Journal Register. Very sad to learn that the SJR feels the need to capitalize on a families grief. For those going through this, the Menard County Review is free for this service and only costs 65 cents to buy. Very sad SJR! read more

What a scam this newspaper operates! I had to give this company a one-star rating even though a negative 10 would better describe it. I started a 6-month subscription in March of 2017, good until August I was informed. They told me I could opt out of the premium editions, which I did. In June the letters started, informing me that my subscription expired. Talked to a number of SJ-R people, who finally agreed subscription good until August. Sent another check in July good for 6 months, extending until January. Letters started in October, saying expired again. They told me the premium editions were added to my bill but would be removed. Stupid me, i believed them. Extended my subscription only to now receive emails that subscription has expired. There is no way! A class action suit is the only way this can be resolved as we are all getting scammed. I'm cancelling. read more

any wonder they've had an ad for carriers to deliver in piper glen area for months? will be deducting the retail cost of buying a newspaper everyday I miss one from my bill. certainly won't pay more than a month out don't believe they're going to last long. except for local news sports everything else is available elsewhere if I go online it won't be to them read more

We get a Wed-Sun subscription. Pretty much agree with EVERYTHING everyone here says. Have to call constantly to say "no premium editions", yet they keep coming and they keep charging. This last big trip we went on, I put in a vacation hold. They kept delivering three days after we left. Got back and never got redelivery until two days after we returned. Finally devised a way to keep them from delivering after we leave; I made a big cardboard "plug" I put in the paper box so they just cannot put a paper in the box. And I put a big NO on the cardboard. This seem to have worked. Can't call them on the weekend, as office closed. Tried to get our carriers name so we can call them, but Sj-r wouldn't give it up. Wife is the one that reads it and she just told me to CANCEL THE SUBSCRIPTION. Gladly. Anyone else reading this, save your money and frustration by just walking away from Sj-r. Plenty of places to get the news and the paper itself isn't that good anyway. Mostly advertisers. Lastly, a shame I have to give one star to post this because, like others have stated, they aren't worth one star. read more