Overrated Food and Service at a Tourist Trap…read more
My wife and I made a reservation and arrived about five minutes early. When we informed the hostess/manager that we had a reservation, she was dismissive, rude, and didn't seem interested in even looking it up. She seated us at an extremely small table, approximately 2.5 feet by 2.5 feet, located in what felt like a hallway. When my wife asked for a bigger table, she told us that is the table a party of two would get. We were literally sitting back-to-back with diners behind us, while servers and customers constantly squeezed past our table. It was an uncomfortably tight space for a meal.
Our waitress informed us that she was new, which may explain some of what followed. We ordered the pork knuckle, several side dishes, and a jug of lemonade. The lemonade arrived almost immediately and was excellent, raising our expectations for the food.
We placed our order at approximately 12:20 PM. By 1:10 PM, the only thing on our table was an empty lemonade jug. Meanwhile, a table seated after us had already received their food. We finally received our order around 1:20 PM, nearly an hour after ordering.
Unfortunately, the service did not improve when the food arrived. Several dishes were mixed up. For example, the fried beet dish we ordered arrived as mashed beets instead. To make matters worse, every dish was delivered at once, despite our tiny table being incapable of holding everything. My dinner plate was hanging nearly one-third off the edge of the table, forcing me to eat carefully to avoid sending food into my lap.
The biggest disappointment was the restaurant's signature pork knuckle. Visually, it looked fantastic: golden brown, crispy skin, and beautifully presented. The skin was crunchy and well-seasoned, but that is where the positives ended. The pork itself was completely bland. No salt, no brining, no seasoning, no flavor whatsoever. For a signature dish, it was astonishingly underwhelming. Since it was served bone-in, carving it for my wife on an overcrowded table only made the experience more frustrating.
I honestly don't understand how this restaurant has earned its reputation. Perhaps its popularity comes from its location next to Old Town rather than the quality of its food or service. Based on our experience, neither the food nor the service justifies the praise it receives.
Rating: Not recommended. There are far better dining options in Warsaw that deserve your time and money.