The service here is unmatched, yes it's a smaller store and further away for me, but I would gladly make the drive out to this location for the customer service alone. I came in by chance cause I needed to get a drink, a complicated drink, that I usually am embarrassed to even order (for my cousin). I apologized for the complexity of the order and they were so nice about it and knew exactly what my cousin was asking for. They were so nice and so pleasant to deal with, they even made an extra sample one for me to try because I didn't quite understand why my cousin wanted something so complicated Thank you again to Gia, Steven and Cristina, amazing staff! Thank you also for the extra effort I look forward to trying the drink out for myself (in full size) in future! read more

Starbucks - Cute, such a nice gesture by Cristina. I love that they do little things like this to make the customer feel appreciated! - Coffee & Tea Near Me - Whittier, California

I came here one morning and placed a rather large order of beverages and pastries to bring to my clients. The staff were very helpful, especially the older man who was really nice and took special attention to ensure I got my orders prepared and picked up on time that I requested. Unfortunately, when I brought the goodies to my clients, there were a lot of wrong orders. I would however take some responsibility for the errors because the older gentleman who helped me earlier asked if I would read back to him the orders listed on my phone, but I just told him to go ahead and prepare them because I had to bring the orders on an agreed time to my clients. I came back later that today and spoke to the manager/leader at this location, Angela Ventura. She listened to my concerns and addressed that appropriately to come up with a really helpful resolution. She was really helpful and told me she will ensure that they will be very careful next time. Truly highly customer and solution focused! This Starbucks location is now my go-to for all Starbucks orders I will have to bring my clients within the area and nearby. I also highly recommend this location as the place is operated and run well and the people working here are truly nice and helpful. Cheers! read more

I was so glad I made it in before the store closed, as the Yelp review indicated it would be closed. Service was fast and the inside is clean, with fresh food available in the showcase. Although I only ordered a Chai Tea Latte, it came within seconds. Great Job! read more

Starbucks - Mural - Coffee & Tea Near Me - Whittier, California

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Employees are too busy talking about personal things that they are not making the drinks correctly, I've see three customers including myself walk back in to have drinks remade. Locations is extremely slow and they are still messing up!!! Poor customer service! read more

Thank you Clayton for the great customer service. Genuinely left with a smile on my face. The drinks were yummy as well! Thanks!

Ordered a chai latte with extra chia. Didn't have that extra spice I am willing have extra sugar for when I ask for extra chai. Service was quick and everyone is nice. read more

I, like everyone else, have been to numerous Starbucks, in fact too many to count. Repeatedly to those near my home, but also to the many found along the way of every outing or trip I've ever made. Because Starbucks is so much a part of every day existence one doesn't feel the need to give a review, that is unless something really stands out. I have had occasion to stop at the Starbucks on Washington Blvd (across from Whittier Presbyterian Hospital) at least 4 to 5 times in the past month. This Starbucks maintains all the expected quality and service that is an integral part of the Starbucks experience, BUT, in addition to that, they have the most amazing staff I have encountered at any Starbucks I've visited. These people are super friendly, easy to do but not easy to make it so effortless. I actually felt better after my visit there, the kindness, the hospitality, the concern that my visit was important to them was so obvious. I will make it a point of stopping at that particular Starbucks whenever I am anywhere near by. read more

The customer service is the best very welcoming as soon as I walk in greeted by the staff. My coffee it always on point. They are very efficient and quick. This is my go to starbucks read more

I frequently come here since it's around the corner from my house. I normally use the mobile app and order ahead so my items are always waiting at the pick up counter. The workers here are always attentive, courteous, and have always get my order right. They're always willing to give me a pupppucino for my pet doggy! read more

Took almost 20 mins for a cold brew and they weren't even that busy.... It's never taken that long at any Starbucks in the history of cold brew ordering read more

Great service and I really like how secluded it is. I just wish it had a drive thru but one can dream lol. Overall I'm never disappointed here and they're a little slow on making the drinks due to being understaffed but they're friendly and talkative if you initiate conversation. We all have our ups and downs. I'll be praying for you guys to keep your head up regardless of the stressful situation read more

Been trying to call the store they don't answer, you get a busy signal There was plastic in my drink!!!! Almost choked on it !! read more

Starbucks - Plastic inside my drink - Coffee & Tea Near Me - Whittier, California

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Hooray--is Red Cup Day ....and seems like a lot of folks joined in. This "hidden" (oddly tucked) Starbucks in a plaza that normally have light foot traffic is overflowing with patrons (even some cancelling orders due to their impatience). I waited and chatted with other Coffeeholics and most were just happy it's a good day! I got my Red cup and ready to go off to work! Thank you Starbucks team for keeping up with the orders! read more

Starbucks - It's Red Cup Day -- 25 Years in the making! - Coffee & Tea Near Me - Whittier, California

Absolutely the worse service I've had at a Starbucks..Celeste must have had been having a bad day...which sucks because it was early..no greeting just had a frown that could kill even my lil one noticed..she looked like she definitely didn't wanna be there..not good representation for Starbucks read more

I absolutely love this location. I have another Starbucks closer to me but I always make my way to the Lambert spot because without fail they always make my coffee to perfection! Always always delicious!. Plus they are absolutely lovely staff! Super neat and clean store as well! Extremely attentive and amazing customer service. Always smiling! Helps start my mornings to great start! read more

I never leave reviews for anything, especially not for large franchises like Starbucks. But there is just the sweetest worker here (Ian, I think?) that goes above and beyond Lately I've been busy and would often have no time to pack my lunches, so I walk over to this Starbucks sometimes to grab a quick snack box or sometimes a drink. He's been so attentive and caring with his customer service that I hope he is acknowledged for his hard work and great attitude. Hope he gets a good bonus this year read more

No place to sit and no bathrooms for the public. How do you sell coffee but not have a bathroom? And the place was a complete mess with boxes stacked everywhere. I have finally found the worst Starbucks in the USA. read more

Absolutely loved my visit here! Specifically the barista Dan made me and my boyfriend feel so welcome! He was so incredibly sweet and kind, very funny but also very quick and effective with his service. The vibe was so nice and he's definitely the nicest person I've ever met at any Starbucks! He's a definite keeper and I hope he gets a raise lol- definitely deserves it! Drinks were great and correct even though my boyfriend is very elaborate with his requests. Thanks for the great service and kind hearts! read more

Fantastic service and help. I was organizing a memorial for my brothers passing. In taking care of ordering the coffee I came to this Starbucks on 12376 Washington Blvd. I was greeted by Dan who turns out to be the store manager. He answered all my questions and made the whole process so easy, even giving me his card so I could call ahead to streamline the pick up. He also helped me carry out the cartons to my car. I really appreciate his caring attitude for the situation. Thank you Dan. There are many Starbucks in Whittier this one out shines the rest and has easy parking. read more

Thank you to the team at this Starbucks. They are always extremely kind and personable. I really appreciate the willingness to help if I have a question! Thank you especially to Raphael for showing me extreme kindness and setting a great example for the team. Drinks were amazing! read more

Love the service and people here Dan the manager Ian the barista Emiliano who is bilingual and the lead. Ordered a fresh brew and they brewed more especially for me love them and staff is happy says a lot about the manager who is fabulous read more

The manager was so kind, her service was exquisite and it truly warmed my heart. She wished me a happy birthday too

Ian and Emmi, your customer service, cheerful attitude, drink suggestions, smiles, courtesy, and kindness were some of the best I have ever had from ANY Starbucks. You're both amazing humans. I was having a rough day but interacting with you two both really made my day. Thank you! read more

Sadly, I am moved to post a review about this location. I stopped in on a break between sales calls, as I do to different Starbucks locations throughout the week. I spent my $12+ dollars. After being rung up and served, I asked for the code bathroom door and was told that "Starbucks, as a company, had closed the bathrooms because people were misusing them.". I was in another location yesterday and used the restroom twice! So, not true. I said, "I am 53 years old and will not misuse your bathroom." I am sure they have one operational bathroom because otherwise you would not be able to be open. California law requires that your employees have a restroom. I was the only customer in the store so I would not have been seen by anyone. I was told "Carl's Jr. has an open bathroom." I replied, "I did not spend my money at Carl's Jr." The store was a literal mess with employees personal gear and trash on the cafe side of the glass. The conversation between the three baristas was inappropriate as well. Dang, I just don't like writing things like this....hopefully you have better luck at this location. read more

not sure why but this place always manages to mess up my drink :( iced green tea is too watered down or they don't let it steep enough, and my iced teas/refreshers are never shaken? I used to be a partner so I get the barista hassles but this happens even when the drive thru is empty :/ it's happened every single time read more

OK will that be all should be her name. Every five seconds after I was putting in an order with her that's all she kept asking. You shouldn't be asking people that every five seconds after they give you an order because it's just coming off is so rude and impatient. Then I pull up to the window and I am equally met with impatient and rude reception. It just seem like everything bothered her. I'm literally pulling away from the Starbucks right now and that kind of service so early in the morning that kind of attitude so early in the morning shouldn't be at the drive-through window. Girl, nobody wants to work on a Sunday especially when it's so beautiful like it is but here we are. Let's try to be a little nicer and kinder to people. read more

I asked a friend of mine to mobile order me a "Pink Drink" and they didn't realize that it's on the menu so they tried to order it as a special order. Long story short, they accidentally asked for the dragon fruit refresher with coconut milk. At first I was a little skeptical but it honestly tastes so good! 100% would recommend any fans of the Pink Drink to try this out. Special thanks to the workers at this specific location. The girl did a great job with mine and my friends extremely specific order. Even though she was slammed with customers and was the only one behind the counter, she was extremely helpful. I went back to get a nitro lid instead of the straws and she helped me right away. Great service at this location! read more

Starbucks - Dragon fruit refresher with coconut milk - Coffee & Tea Near Me - Whittier, California

I visit this starbucks a few times a week. My drinks are always on point and the baristas are so friendly. Been having a rough week, stopped in for my morning coffee and got a little note that made me smile and completely changed my grumpy attitude. This location rocks read more

Starbucks - Baristas are so sweet - Coffee & Tea Near Me - Whittier, California

I am very annoyed with how this Starbucks has been running their store lately. First the employees are very rude & not welcoming. I miss the old crew. Bring back Ralph & his crew they were the best ! Second they take forever to make one order or prioritize one customer over another. Lastly, this new system they have going on is ridiculous. How are you going to have one employee running the whole store alone ? Why can't we just go inside the store to pick up our order. Starbucks get a better system & better management. read more

Not your average starbucks. Wouldn't let me use the bathroom so I cancelled my order and went to a different starbucks then realized the cashier didn't give me a full refund. Just go to a different location. read more

This is my first 1 star review ever. I've had a family member in the hospital across the street for a while, so we buy a traveler coffee case and other items at this Starbucks at least once a week. I simply asked for a bigger container of half & half to go with the traveler and he snapped his head at me and said he had to charge me. I told him that this was the first time I've had this issue and he went on a rampage and began arguing with my sister. every other employee at this location is always very professional but not this guy. He refused to tell us his name and then went to the back to hide. I asked another employee for the manager and they said he was the manager. This guy needs to be retrained! I guess I'll be drinking cafeteria coffee from now on because I refuse to go back to this location. Btw I was okay with paying. I just didn't appreciate his attitude and head snapping . He later tried to give me the milk but we insisted on paying read more

Starbucks - Receipt - Coffee & Tea Near Me - Whittier, California

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After probably spending thousands at Starbucks I will never spend my money here again. You choose bullshit mandates over business. Attached are photos of why I won't come here ever again. I came in today and your socialist employees refused to serve me because I was not wearing a mask. read more

Starbucks - This is my state mask pass - Coffee & Tea Near Me - Whittier, California

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So I went on 11/11/23 with my daughter and a friend. The cashier continued moping while we waited for her. I approached the cash register and asked if she could help us she said give me a minute. So we waited until she would want to come over and help. She walked over and we ordered. She went back to her mopping. I asked can i order something else and with a unhappy face said give me a min so I waited again until she decided to come and take my order. When I asked for a bag for the extra pastries I ordered she said "I ran out of bags" but I noticed she had bags under the register. So I waited for the barista to end prepping our drinks to ask for a bag for our pastries and he same a bag that was sitting on the counter empty but used. I felt angry but also dismissed as both gave us the same treatment. We were not rude or disrespectful in any way. So as we walked out the cashier said "have a great day" with a snide face. Never ever coming back to this place. No one deserves to be treated like this. No wonder this Starbucks was empty. read more

I passed by and they fixed the table issue! Thank you! Service is good! Will definitely start coming back here. read more

I come here all the time because it is right around the corner for me.I always order online and the drinks are always on time.The workers are super nice and caring read more

I finally got in contact the following morning explained to the person on the phone (she was very pleasant) and she prepared me another one for replacement. I gave her the stars for making it right with me, a loyal customer. read more

Starbucks - I knew this wasn't going to be good! - Coffee & Tea Near Me - Whittier, California

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I was looking forward to this location given how hidden it is and very clean/safe on the outside. I don't know if this is a new location or whatever the case may be. I know when I walked in there was a gentleman putting posters together, but this is probably the worst Starbucks I have ever been to, in terms of Friendly staff. I walked in, and everybody was just kind of doing their own thing, and maybe a few minutes after a female worker who look like she would rather be anywhere else in the world than working, took my order seems somewhat inconvenient that she had to stop whatever it was that she was doing to help me, and no engagement at all. Just looking very annoyed. When I completed my order is paid, I'm confident after taking my drink, but I did not get my two shots of espresso. Not to mention my drink was probably waiting there for about a couple minutes because I did not hear my name, and given that I was one of only two customers in the tiny store, no one caught my attention to say hey your drink is ready. What I love about the Starbucks I normally go to which is about two or three locations is how friendly and energetic the staff looks. This visit definitely sucked the energy out of me. My visit took place 10 - 30- 23 and the worker who couldn't look more sad was wearing a USC T-shirt. Maybe it is she that needed the double shot of espresso. read more

I don't know who to complain to but I hope Starbucks corporate pays attention. They took away all the seating and closed the restrooms to customers. Starbucks is no longer a people place--I hate that. Went to a nearby Carl's Jr instead and spent my money there. read more

I had a meeting at 10 and placed my order for a traveler coffee at 9:15. They tell me it will take 15 minutes. By 9:30 I ask the status and I see the girl behind the counter scurry to make my coffee. So that took 15 minutes and if course I was late for my meeting. It's a simple task and the kids screwed it up. read more

Had an issue with my banana nut bread and Giselle helped out and replaced it without sissies she was awesome with great customer service and the drinks were made with quality thank you def coming back read more