This location is fantastic. Everyone was extremely friendly, very helpful and was meticulous about my order. They were kind enough to ask if it was a problem that they were out of a certain powder for the top of the drink and I didn't mind at all. Very thoughtful and a great team at this location; and my new Dubai mocha coffee was outstanding. read more

Fast service, my Espresso was great! There's a great spot to sit outside with tables. Bathroom could be cleaner. read more

Starbucks - Coffee & Tea Near Me - Laguna Niguel, California

This is the only Starbucks I've ever been to that refused to give water unless we made a purchase. Mind you--it was a hot summer day, and my daughter had just gotten a haircut next door. She walked in politely, as she always does, and said, "May I get an iced water, please?" The barista looked at her and replied, "Is that it?" My daughter looked at me, confused, so I stepped in and said, "Yes, that's it." The barista then responded, "You have to order something if you want free water. Starbucks policy." That's a lie. We've been to plenty of Starbucks locations and have never been told we had to make a purchase to get water--especially for a child. It's basic human decency, not to mention Starbucks' own typical practice. I would've gladly bought something if the barista hadn't been so dismissive and rude. We stopped by around 12 PM, and the store wasn't even busy--this location rarely is. Unfortunately, what is consistent here is the attitude from the staff. This wasn't the first time I've encountered unwelcoming service at this store, but today crossed the line. A little kindness goes a long way--especially when it's hot out, and a child is simply asking for water. This is another reason why we support mom and pop coffee shops. read more

The drinks are made correctly as ordered. Lots of staff so you get your order relatively quickly. Don''t go if you're expecting friendly service. They all could give a cr@p less about acknowledging your existence and I can't blame them cause I'd hate working there too. read more

Let's face it - we go for the coffee and the experience. Most of the time the coffee is great as expected. It is here. This Starbucks checks the experience box too - service and seating area was good. I like the outdoor seating option - very spacious and plenty of tables/chairs. Inside is nice for a chat but not great place for studying or work due to the layout and traffic. Get a coffee and sit outside read more

Thank you Hailey for introducing me to the frozen Dragonfruit, Mango lemonade, blended giving me that cool creamy texture i was looking for to cool off. For those who know me, know i have vampire tendencies: no, i dont drink blood, but i avoid the sunlight and heat like the plague and if i do make an appearance the ice vest comes with me. Today was no exception and to cool off i found my way into starbucks to find something to cool off with. Not to mention its triple points day today. After ordering this, using a 50% off coupon I had, everything rang up at $2.95 and Hailey added a pup cup for my service animal. Which he loved. Thank you soo much for making a shitty day, into a great one. You rock Hailey. The drink is a combo of sweet and a bit tart from the lemonade. If you don't want it too sweet, i suggest maybe strawberry. As always, stay cool guys from this summer heat, wear a hat and don't forget your sunscreen and a great attitude for all the baristas working hard for you. #kindness PS: you can choose from flavors of Pineapple and strawberry too. read more

Starbucks - Dragon Fruit Mango Lemonade, frozen. - Coffee & Tea Near Me - Laguna Niguel, California

If you have kids , Baby donot go there Not kids baby friendly I went today with my son and order coffee While i was waiting my coffee My son start crying after 30-50 seconds Tali who works there told le to get out Bcs of my son crying I am shocked ot never happened to me in my life It was terrible experience thanks to Tali. read more

I stop by this Starbucks today We ordered some coffee And my son who is 3 years old He start crying after 30-40 seconds Tali ( she works there ) she told us to get out bcs my son is crying It is terrible experience I would never go this location again read more

Been to this location a few times now and had bad experiences for a few different reasons. Ordered my normal coffee drink and each time it tastes wrong, not sure what the issue is but it's happened a couple times now. I normally don't like to be difficult/complain so I just drink it anyways. But this last visit was the last straw and I won't be coming back. I had already had my coffee this morning so I didn't want another but I had accidentally forgotten my water bottle at home, and I'm in this shopping center for an appointment and some errands. So I nicely asked if I could have an ice water, which I have never had an issue with at any other Starbucks location. They said they don't give water without a purchase... I honestly was so taken aback I just said "ok..." and left, while I could have bought something or bought a water bottle in the case it was the principal of the matter and I was so annoyed. The store was dead and all 3 baristas were chatting which is fine because there were no orders or work to be done, I just say this for context that they weren't busy with orders. I really don't see the point of not giving a pleasant customer a small cup of water when nicely asked. read more

Consistently has issues. I finally downloaded the mobile app to save time in the mornings but after using it twice I've already encountered problems. I ordered a ham and cheese croissant for mobile pickup and got to the store after it was ready for pickup but I didn't see my item on the counter. After a couple minutes I was able to speak to someone and they assumed someone else had taken my order. The baristas spoke to each other and one of them said you must've gave Brandon her croissant so they went back to remake mine. Two minutes later they hand me my food and I start to leave but thankfully I peaked inside the bag only to find egg bites. So I went back and said the label on the bag is correct (it said ham and cheese croissant) but there's egg bites inside instead. Another several minutes until I got my correct order and I was late to work. The whole point of mobile ordering is to SAVE time but instead this ordeal took me longer than it would've if I just ordered in store. Really disappointing. read more

I visit this store and I spoke with the manager. She is very bad manager. She's very cheap. I don't know how was big company hire people with out experience the store. It's very dirty the bathroom it's ugly and dirty and the manager. I spoke with her she's not response for anything, we ask her for help. She refused to help us very bad service. read more

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This Starbucks location is a continuous disappointment! It takes 20 minutes to get your coffee. Then they give you the wrong size. After that they don't acknowledge you at the register. When they finally do acknowledge you ,and you tell them that they gave you a tall drink instead of a venti. The barista actually Asked if she could pour my small drink into a venti cup? No words! In addition not one person in this location has any personality or energy. I will take my business to another location from now on. This place just can't get it right. Not a happy customer read more

According to Hailey, the dark roast coffee is only for mobile orders. Never mind that I'm standing in front of her asking to pay too much for that increasingly mediocre (weak and often lukewarm) cup of coffee... among other things. No offer of a pour over, or any other contingency plan on her part. No apology when I mentioned I would cancel the rest of my order. The quality and consistency of the products and casual indifference by the staff here has finally solved the problem of me being mostly disappointed with Starbucks these days. I'm done. Starbucks (and Hailey)... you suck. - (ex) Starbucks customer of over 30yrs read more

I just need to take a moment to post a review. I don't usually do things like this but just felt compelled to after my experience there last week. Brandon helped me (I hope that is his name). I called because I needed enough hot chocolate for 30 first graders. I inquired about getting it in their cardboard to go carriers. I was told they couldn't do that because of how the hot chocolate is made ect... but we're happy to give me three of them for free including cups and lids. This helped me out so much you have no idea because purchasing these would have cost at least $60. Great people work at this location and I really appreciate the help and kindness. read more

I bought the bottle two months ago and it's leaking. I trying to return it. They said we don't return it anymore. I don't come in this place

Worst customer service! They were condescending & rude. I couldn't even ask about my order without them speaking over me. I know how busy it can get being a former Starbucks employee but no need for rude behavior read more

Love this Starbucks location. I have been coming her for 4 years straight since this is now my home location. All the employees here make you feel like family and known. They are extremely personable and make you feel like your welcome. You don't always get that experience at other locations. Kelly here is so amazing! She's got the friendliest personality and truly cares about her customers. She has such a great attitude! They always make sure my order is made right or they make it right. Love this Starbucks crew !!!! read more

The place is very clean . Lots of seating inside and outside. Great for small work meetings. The staff is great and willing to help in making decisions or remaking your drink if you don't like it. Very polite. And I love the type of people that hangout there. High recommend !!! read more

Not sure if the cashier was having a bad day or not,but she was so rude. No smile no thank you. I have had several issues with this starbucks. They take forever to make a drink. I order at home and drive here and still wait sometimes 15 min. So never again. I will stick to the one that has very friendly people. read more

Treated to another 20 minute wait while all the mobile orders were made first before live customers. What can I say this is one of the most portly managed Starbucks in our area. Today it took 20 mins for an ice coffee. And barely and people in line. Time to head to peets It's been another year of bad service and waiting for mobile orders to be completed before actual in store customers. Haven't been back here in a while and i see things haven't. read more

Staff is the best looking group of any Starbucks at find around and they're friendly too! read more

Starbucks - Coffee & Tea Near Me - Laguna Niguel, California

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The Service was really bad maybe cause she is new or racist cause after my order she disappeared and I never got my drinks or an apology wow and she didn't take my name down and give me my receipt very rude and says a lot about who she is and who Starbucks hires please get another job that you don't deal with people cause you are not good at it but you can't hide who you are best of luck see where that takes you yeah yeah spell check/grammar beware people there people like that everywhere just saying and no star just a zero for all you did/do read more

This location is the worst!! Understaffed, dirty, closed when buy one get one free was offered and wouldn't honor the deal the next day. Poor management!!! read more

A good Starbucks with a friendly staff! I used to come here a lot and have seen enough times where a customer is being very difficult. Unfortunately it's the difficult people in this area. The rich house wives that will give you a hard time over anything. So I give props to the friendly staff here for dealing with them. They still make a bad ass coffee and work their best to make sure you are getting what you want. read more

Starbucks - Carmel macchiato and frappucino - Coffee & Tea Near Me - Laguna Niguel, California

Went to pickup my mobile order which was ready and getting cold, the barista with long hair and beard refused to hand me my order and told me to go wait in the line so i had to ask the cashier to go get it, I think he was racist, very rude, read more

The baristas here are so nice! The first one told me that if I waited four minutes I'd hit happy hour, the second gave me extra pumpkin cream for my pumpkin cream cold brew, and the third one agreed that it might be the best seasonal drink ever! Delightful ladies and the drinks were great too. read more

If there is no hand soap in the bathroom it seems as if the staff is not washing their hands after they use the restroom. I did not buy anything here because I lost my appetite once I realized this. read more

I have been ordering here lately as it is a walk away and have been working less, and I used to not be the biggest fan of starbucks but was just introduced to their blonde espresso. With this their drinks taste as quality as my favorite coffee shops. Staff is super friendly every time I pick up my mobile order and communicate well. What more could you ask for? read more

Starbucks - Iced white chocolate mocha with blonde espresso and one pump of raspberry. Not my usual order but it was such a pleasant surprise! - Coffee & Tea Near Me - Laguna Niguel, California

Always delicious, perfectly brewed Pikes coffee. Thank you for honoring my Veterans today. read more

Starbucks - Coffee & Tea Near Me - Laguna Niguel, California

nothing like blasting rock music when you are trying to get homework done. And closed bathrooms. Couldn't possibly ask for more out of a cafe. read more

This Starbucks screwed up my drink AND food order THREE consecutive days in a row. Sick

Love this location and it's staff. I'm a regular and everyone knows me there by name. They make me feel welcome each visit. The store manager, Erin, sets the tone for the rest of the staff and their commitment to customer service. They're speedy as well. I never feel that the wait there for my drink is very long, even on busy days. read more

Andrew, Aaron & Chris helped me -- yes it took all three baristas for my "most Seattle of orders!" Hahah. Kidding but they were absolutely personable, professional & treated each Starbucks customer with great regard. Fantastic employees & my drink, which I almost always perfect, was the best one in months! Good humor & kindness makes everything better! read more

Sloooooow! Mobile order ignored for ten minutes. Food ready but way behind on drinks. Got a refund because they can't keep up with their orders at this location. read more

Best Starbucks I've ever been to. The baristas are awesome. I always order the same coffee and every single time it's great.

I'm only giving three because Xavier whom rung us out was utterly rad and personally as a barista I would adore working with him. As for Ryan, little tip, complain about customers drinks in the back and not on bar please.... we can hear you. read more

I really enjoy this Starbucks. I have been coming here for more than 10 years. There have been many faces that have come and gone which make this Starbucks feel like home to me. Pollyanne is one of those people who has continuously made me want to come back. Working in previous positions in customer service & management, I know how customer service can be crucial at times, and heavy on the workers. I read a few views in regards to this Starbucks some being negative, people have and will be entitled to their own opinion. But when I come here I feel welcome everytime that is what keeps me coming back. There is such heavy foot traffic here so of course, they are going to get busy but that is what the service industry is and some comments make it seem like it is their fault. The mobile app now days will enable you to beat the traffic if you would like your drink "promptly" order your drink via the mobile app. Even at 8:59 PM I have seen them treat a customer who is rushing in with the same amount of respect even though they are a minute to close. The new staff is amazing: Nigel always remembers my drink orders and always makes me feel welcome. Is always happy and makes customers feel happy just like the rest of the staff. Zach is always nice and makes sure the location is clean and if he sees anything out of place he jumps to make sure it is cleaned: which is such a rarity compared to other Starbucks locations. Madi is always really sweet and makes sure I am always taken care of and gives the Starbucks a very good vibe. Codi as well. This will probably be the longest review I will ever write but it is much deserved. If anyone from Starbucks Corporate reads this please train all of your workers as you do this location. read more

AMAZING SERVICE!! Blake made the best frappuccino ever!! It's always too runny, but he made it perfect!

I ordered a crumb cake, had to repeat my order 3 times to the barista. He asked for help from a coworker and she rudely said, it's called coffee cake and rolled her eyes. Then I ordered a drink and he asked my name twice. Seemed like he was a little lost. Also, there was no one in line, no rush (for once). Very disappointed read more

Compared to other Starbucks in the area ths local hang is damned good. Parking is a breeze. EZ in. EZ out. Ths location really turns em out too. Locals tend to flock here for coffee on the patio or a quick grab & go. Its a rare moment whn thr is absolutely zero line. Mobile order is highly recommended. Service is so OC. Let's be real people-we are not the friendliest to one another and the baristas despite wht u may think are NOT your friends. Their goal is to gt u thru the day jst as fast as everyone else-only w amazing coffee in hand...and on to the nxt self-appointed self entitled individual. Its rare to gt a bad coffee @ Starbucks really. And, if its nt to par, w the roll of the eyes, and a little huff, u will always gt your way. Bc ths store is so super busy, it cb in a bit of disarray @ xs. And the local yocal-he's lk ALWAYS thr napping or creeping. If he becomes too obnoxious, one of the crew hs a word w him. Always ends well. Stick to the point whn entering: COFFEE. And wb gd in the world! read more