Ordered a Chai Tea Latte, bagel, and Danish via Door Dash. Order arrived, very pleasant Door Dash driver. Bag very light, opened bag drink only , wrong size. Called store told her my Dash driver was coming back for the rest of my order. Very rude, no apology. I asked her how I could give the driver an extra tip on my bill she told me to take it up with Door Dash and the driver. I told her that her answers were rude and impolite. For 20 I got a Chai Tea. Please find somewhere else to get your breakfast. Would give no stars but option not available. read more

Starbucks - The only item in a 3 item order. NO APOLOGY! - Coffee & Tea Near Me - Columbus, Mississippi

Literally one of my all time favorite Starbucks. The long long lines move swiftly, the employees always seem cheerful, super happy, and eager to give you excellent customer service. Whenever I'm in this neck of the woods I make sure to stop by as often as possible, a nice hot earl gray and a warm friendly smile will make your day so much better read more

Captains Log : Monday 6-7-21 0930 hours I'm usually a Dunkin Donuts customer & for personal reasons I stopped spending my money @ Statbucks. Since there're NO DD here in Columbus, Starbucks it is even though I hate spending my cash at this Company. You ask why am I here then ? Well I needed to update my phones software so I knew they had WiFi plus it's been Awhile. Well big FREAKING MISTAKE ! ! ! So I walk up to the register, I see the employee behind the counter as I walk up to order NOT ONE FREAKING WORD TO ME ! ! I know he ( NOAH ) sees me , he looks down at the register at this time I'm right infront of NOAH ! ! He finally acknowledged me , jokingly, I said to NOAH, are you awale . Where's the customer service NOAH. A dog will wag its tail when he/she sees you, word of advice NOAH , take a refresher course in Customer Service ! ! So as I sit and drink my coffee , I observe NOAH and his continued lack of customer service, I see a family walk in and stand there infront of NOAH ready to order , so it's seem he definitely needs customer training. Pretty much treats the family the same , but NOAH is to immerse in conversation with his other employees behind the counter. Starbucks, fooled me once same one you, Starbucks fooled me twice ( today ) same on me . So this is another reason to stay far away from Starbucks. Wow Just Wow, read more

I came through with ONLY a $100 bill. They asked for another form of payment and I literally didn't have anything else on me... she said well let me ask my manager and the manager refused. Soo this lovely employee just gave me my order for free and said see you next time. She's getting a good tip when I come back through read more

we ordered a strawberry frappuccino and it has always came with coffee at every other starbucks this time it didn't wasted money on incompetent workers read more

Terrible location I'm all across the country 3 or 4 locations daily Was told 10 minutes to wait for 2 people already waiting when I walked in. 6 people working Math doesn't work out sorry! read more

This is one of the worst Starbucks I have ever been in. Customer service very, very bad. Trying to do a little work on my computer as I enjoyed the coffee, but the music was turned up so loud I could not think, I think they turned it up just as the boss left. When asked them to turn it down they looked at my husband like he was crazy and turned it down a notch. We had to leave because he just couldn't think with the music that loud would not recommend this Starbucks.! read more

Giving you a one star because my drink was correct, however, management needs to work on their scheduling. I could have driven to Starkville in the time I waited for a vanilla latte. Unacceptable. read more

Used the mobile app to order a flat white. They accidentally made 2 and said I could have both! How awesome that was. The location isn't perfect. Due to COVID I went and sat outside. The parking lot is hectic and congested. People park in the handicap spots with no shame or regard for folks that may actually need the spaces. Wish I didn't get the anxiety rush, perhaps I'd visit more often, but the service in the shop and coffee itself was very good. read more

This is by far the worst Starbucks. It is the most inconsistent place. One day the drink is too sweet to even drink it. The next day it's so bitter you suffer through it and the third day they poured the shots of espresso directly over the ice so there are now three tiny ice cubes floating around and the drink is unbearably bitter again. The entire staff needs to be retrained and some consistency needs to be instilled within the staff. Awful. Absolutely awful. read more

Well I expected a little more out a Starbucks. I hadn't been back to Columbus in eight months, so it was nice to see a bit of civilization moving into town. I walked in and went right to the register because the drive through was long. I stood there for a solid three to four minutes waiting for one of three baristas to make eye contact with me. Another lady walked in and got in line behind me then finally someone came over to take my order. I ordered an iced Tiramisu coffee and received a hot one :/ I asked the barista if she recommended the new Tiramisu drink and she said no because she hadn't tried it. I think baristas should try the new products to be able to give an honest opinion when asked for a recommendation. A little bit to work on here Starbucks. But two stars for having free wi-fi and having coconut milk. read more

Starbucks - The barista bar - Coffee & Tea Near Me - Columbus, Mississippi

The last time I went here to get a breakfast sandwich through the drive-thru when I was handed my food the front and the back of the bag had blood on it, not just a little. It was fresh and dripping. I asked that they take the bag back when she came back to the window. She did and handed me another bag moments later telling me a fresh sandwich was inside. When I got to work and opened the fresh bag...blood on the sandwich. I reached out to Starbucks customer service and they said the Columbus district manager would be contacting me and they assured me they take cleanliness seriously. A week later and no one has contacted me. Especially during these heightened times of sanitation I would NOT recommend this Starbucks, they are going to be the first to spread the virus or any other diseases. read more

I Always have the Best Service! I Just read a few negative reviews and all I can say is that some people need to have their first cup at home! A+++++++++ read more

Lived a lot of places and been to countless Starbucks and this one just can't figure it out. While some baristas are sweet and helpful, others (usually the Sunday midday staff) are cold and seem annoyed to have customers in here. (Maybe because it is so cold in the store!!!) Floors are consistently dirty and for some reason they never have the cream out where it should be. So after you get your coffee and the barista is helping another customer at the register, you walk over to the cream and sugar station to find none of the milks. Then you wait at the counter for help just for the barista to act annoyed and like you're crazy for wanting cream in your coffee. I'm sorry, aren't these supposed to be out all the time? Drives me nuts and happens every. single. time. read more

Turn off mobile ordering if I have to sit through the drive-thru! Nothing worse than planning to quickly pick-up my order that should've been ready on arrival then having to wait another TWENTY MINUTES! read more

Best blonde latte I've ever had. Even my partner who doesn't usually go for coffee thought it was great. Wishing I got a venti. Very fast service and the barista working the drive thru was very kind. read more

Definitely friendly and the drinks were prepared fast however the lady that was taking orders ended up chatting with friends as they ordered which lead a wait that was entirely too long. I'm all for being friendly and chatting but when you have a line forming it's probably best to work through the line before chatting away. read more

Starbucks - Coffee & Tea Near Me - Columbus, Mississippi

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This Starbucks on National Rd in Columbus is the best ever! Wonderful friendly baristas. Perfect drinks every time! And I go there at Least 2-3 times a day!! Can't say enough good things about this store!! read more

Worse customer service I've ever experienced. Rude and unprofessional. I ordered a drink and they deliberately stalled and repaired every customer after me and never explained or apologized for oversight. I'm using up gift cards and I have been a frequent customer but I'm rethinking giving my business to such poor service. read more

This Starbucks was a little slower on the drive thru then what I'm used to. It took me 12 min to wait in line, place my order and get my drink. There were about 6 cars (from the person picking up their order to me) in front of me when I pulled up. My drink was correct when I got it and my croissant was a little more toasted then usual, but everything tasted good! read more

I wish it were possible to give them zero stars. Worst worst worst Starbucks EVER! I don't know why I keep goin back. They get my order wrong on the regular. They constantly have new faces so that may be part of the problem. Well before covid 19 they couldn't seem to find good help to open the store on time. I would show up at open time and no one would be there. I'd come back 20 mins later and the manager would be scrambling trying to get the store open because no one showed up to do it. It's just awful! I've had one barista actually yell at me because I told her I ordered a latte. That's what you got mam. No you have me a cafe latte which has vanilla syrup pumped in it. No mam they are the same just awful! read more

It's Starbucks pretty much all the same some a little faster but most not. Customer service was fair coffees were fresh parking ok restroom fair. Average wait time read more

Epic. Love all my baristas and have never had a problem with an order. Employees aren't rude and have helped me discover many new drinks!

Starbucks is just your average Starbucks! It's quick and easy since it has a drive-thru, but not the best coffee in Columbus.

Worst experience ever!!! That crew was the most rudest Starbucks employees ever!! We went Sunday 5/27/18 at approximately 425 pm. We came in to order. The girl taking the order was talking on her headset with the other girls working there. After 5 minutes she asked if we were ready to order. Mind you we were ready to order when we first entered. The girl never asked for a name for the order. She told us it would be ready at the bar. We waited 15 minutes and asked if she was working on our order. Long story short she gave our drink away to another customer. When it was brought to her attention she was NOT apologetic at all!! INSTEAD OF MAKING OUR DRINK SO WE DIDNT HAVE TO WAIT ANY LONGER SHE MADE SURE ALL OF DRIVE THRU AND OTHER CUSTOMERS IN STORE GOT THEIR DRINKS!! When I asked if she was almost done she completely blew me off!! My daughter noticed her drink was ready (the only drink we purchased mind you!) on the counter. I was getting irritated and the girl asked if we wanted a refund. I simply asked again how much longer and she said about 30 seconds. Well she brought 3 drinks to us and i told her we only ordered 1 drink. She gave me the dirtiest look and called the customers name that the drinks were made for!!After it was brought to her attention that she gave our drink away it took another 15 minutes before we finally Walked out. All three employees up front were extremely rude and gave us dirty looks as we walked out!! WE WAITED A TOTAL OF 35 MINUTES INSIDE THIS STARBUCKS LOCATION!!! NEVER EVER EVER AGAIN!! I HOPE THIS MAKES CORPORATE AND SOMETHING GETS DONE ABOUT THE EMPLOYEES AND COMPENSATE OUR BAD EXPERIENCE SOMEHOW!!! read more

Please understand this review only applies to this Starbucks. Store hours say they open at 6:00 am. Was there 6:45, 7:00 & 7:15, the place was deserted. Never went back to find when they decided to open for business read more

The Service Sucks They are Very Slow, Good WiFi Tho! Place is Clean Nice that they have Sitting Outside and a Small Drive Thru.

Columbus Starbucks needs to step their game up. The first time I stopped coming to this location was because the girl at the drive thru was rude AF!! Now I'm gonna stop because after repeating my order three times, they still got it wrong. I love paying extra for whipped cream or for the wrong drink completely. Get a employee that can multi task without messing up people's orders. read more

I am very disappointed with the service I received today. My mom and I are long time lovers of Starbucks. I am even a gold card member. We ordered a grande black tea and a venti skinny mocha frap. We received the right black tea, but the skinny mocha came out hot. We told he barista we had ordered a frap. She argued with us and said we did not order a frap and that this is what we ordered. I explained to her that we did order a frap and requested a new one. She told us since the other barista rung it up as a hot mocha there would be a charge difference. I have never had a barista argue with me over what I have ordered. So we went back to the cash register so the original barista could "charge" us the difference. She ended up doing the math and decided she wasn't going to charge us the difference, which she shouldn't have anyway. Am I wrong to be under the impression of Starbucks policy that they have to remake a drink for you if it's not what you ordered?? They ended up remaking it to a frap, but still messed it up. The barista that gave us such a hard time and argued was Bianca. I am very disappointed with how we were treated today. read more

Rockstars! Came in and ordered 14 drinks! They had them done and perfectly correct in about 12 minutes! So fast! Love this place.

...so while visiting the store location and trying to have a business conference call; I was entertained by one of the employees with his taste in music... Myself, my business partners, and all the other patrons in the store had the pleasure of hearing Tom Jones' "What's New Pussycat" over 10 times on a loop for over 12mins... with short repeated sections of the song... primarily the "what's new pussycat" portions. Along with the repeating of sections and looped song... it was at a nice 8 audible level of a 1 to 10 scale and accompanied by the constant questions and complaints of my partners and colleagues. It was a delightfully embarrassing experience. Thank you Starbucks! P.S The employee was in need of a hair brush and hair washing! read more

I have been to several different Starbucks all over the US and this one is by far the slowest! It does not matter if you go inside the establishment or take the drive thru, it will still take 10 plus minutes to get your coffee! Yesterday my husband and I went through the drive thru & I received my coffee with sugar & creamer within 3 minutes, but my husband ordered a plan coffee and that took forever! Riddle me that! The barista was also not very polite! read more

Saucy attitudes, on a cold day it was freezing in the store, there are no comfy chairs, it took 5 minutes to get a cup of decaf coffee and consistently they don't have any half/half out on the counter. They said "they were instructed to take it off the counter after noon." ???? So for those who like coffee after noon (which I thought you were a coffee place???), you have to go begging the staff for milk or cream. I have been in Starbucks from Seattle to NYC and have never heard of cream being hidden from customers. Has Starbucks philosophy moved more to profits and McDonalds level of service? Seems to be working so great for McDonalds!! What really pushed me to write a review was the fact that the local staff decided to close the entire day because of a snow storm, that as of 7am on 2/25/15 never appeared. Good excuse to get the day off. Not sure how McDonalds got their highly motivated staff to show up, but they did. read more