I went to the Star (for the first time - end July '18) to play a poker tournament there. It was a major disappointment. The facility is low average for a casino - kinda cheap flashy. The mandatory Star Card sign-in was unfriendly, sloooow and chaotic. The poker tournament registration was sloooow, with under-resourced with under-committed staff. The poker room has a low ceiling and the tables are tightly packed in. No attempt was made to prohibit spectators from the playing area or to limit their contribution to the uber-high noise level. It appeared many of the poker players there know each other and they all love to talk - LOUD!!!
I played all of day 1 uneventfully in seat 5 and started day 2 in seat 10, right next to the dealer, with an about average stack of around 24 big blinds. On the fourth hand of the day seat 7 opened with a raise of 3 big blinds. Seats 8 and 9 folded. I peeked at my cards and saw a pair of 9s. My instant reaction was call, re-raise or shove, but definitely not fold. I needed a few seconds to decide my play, but the moment my hands left my cards, the dealer (who appeared to be in training for the title of the world's fastest dealer - he was just a blur) mucked my cards in a flash. I instantly protested, but was ignored. I protested again and was abruptly told by the dealer I had moved my cards forward, signalling a fold. My reply that I had no intention of folding and would therefore not have signalled a fold was flatly rejected. (Note - the table playing area for seat 10 is much smaller than a small kleenex tissue, whereas the previous day's seat 5 is too far from the dealer for him to reach my cards without a forward movement of at least 30 centimetres or more.) I asked the dealer to call the "floor". He ignored me. I asked again. He replied, if you want the floor, call for them yourself. So I did. "FLOOR!" Loudly. Once. Twice. No response, although one of the tournament management staff was not far away, chatting. A player at my table then called "Mick!" which caught his attention and brought him ambling over. (By this point the dealer, Speedy Gonzales, had dealt at least another two rounds). I explained the situation, the dealer said I folded, end of discussion. The manager offered a half-hearted apology, that I rejected as an inadequate response. Another floor manager appeared. I said to him I'd like the dealer replaced. His reply: "I'd like a million dollars!" And that was it. I tried to show the dealer how when I finished peeking at my cards, they automatically moved forward, maybe 3 millimetres, as my hands moved away and I squared the corners of the cards. He wouldn't listen. Players at my table were cat-calling "get a card protector". I pointed out that Speedy would have taken my cards before I could get a card protector on them.
My disappointment with this incident was matched by the lack of professionalism in the management of the poker room. It's what you'd expect from a casino monopoly. (Sydney is a one casino city.) I wasn't just disappointed, I was very angry too (and I have mellowed with age and very rarely get angry these days). Now, some 3 days later, I am still angry.
Tournament poker is a tough game - therein lies its appeal. It requires a delicate balance of judgement (on many levels), patience and aggression. It's 50% luck, but 100% skill. Throw anger into the mix and your game falls apart and you might as well just give your chip stack away. I played 8 hours on day 1, no problems, but lasted only half an hour on day 2 after this fracas.
If the dealer had responded to my initial protest by saying something like, "it was a misunderstanding, I am sorry, it won't happen again", all would have been quickly forgiven. But no, he chose to aggressively push back, reflecting the evident Star staff culture of treating punters like nuisances.
My advice to anyone in the poker world who considers travelling to Sydney to play tournament poker at the Star is - DON'T DO IT, if you want to enjoy the poker experience. Sydney is great. The Star Casino isn't. I will never play there again. read more