On the Thursday following my in-person visit Dr's. Stanton & Sanders, Julie gave me all the pre & post appt dates, and that she would send the pre-op info to my PCP and cardiologist. A week & half later, my Dr's had not received the info faxes to-date. After relaying this info to her with my frustrations and dissatisfaction, she asked me not to be so loud and distraught. I replied that my health is very PERSONAL. She threatened to hang up on me. And did. WOW! Is this really to be expected when people do not follow up on what they promise to do to 'help and provide assistance?' The Dr's visits were phenomenally professional and respectful, the surgical scheduling NOT. The next day, I heard from my Doctors' offices and now have appts, orders for a chest Xray, EKG, and lab work. Amazing what an irate phcall can do! read more