I feel bad writing such a bad review because the staff was amazing and really nice, but I…read moredefinitely wouldn't stay here again. The rooms felt a bit outdated, wish there were outlets near the bed, but my biggest issue was about the cleanliness of the room and how it was outdated. There were spiderwebs in the shower, hair in the bed, the carpet was pretty dirty, and there was even a urine smell from one corner of the room. I should have said something but I wasn't staying long and I already unpacked and didn't want to go through the trouble so I just stayed away from that corner but there was definitely a smell in my room.

We stayed two nights in December at this cozy boutique hotel located overlooking the canal in the…read moreheart of Bruges. Ou room, #12 was up on the 1st (really second) without a scenic river view. During the day they was quite a bit of noise from tourists outside talking and taking photos. Our room was good sized with a faux fireplace and king bed. The large bathroom featured a double vanity, tub/shower combo and toilet. Our room rate included breakfast as well. The room decor could best be described as cozy cottage with subtle floral wall paper, well worn plank floors covered by an oriental rug and tall whitewashed wainscoting. The low ceilings and dark interiors added to the subtly. We arrived quite early on a train from Ghent so weren't able to get into the room but when we returned closer to 3, we were checked in and our rooms were even up already.

This romantic hotel was a dream and was the perfect place for us to spend an incredible 3 nights in…read moreBruges. Just steps away from one of the most beautiful spots in the city, it is located in a very desirable spot with easy walks to everything you could want in Bruges. The employees were so friendly and helpful. Our room was so quaint, beautifully decorated, and so comfy! We even received turn down service at night. We capped off each night with a cocktail in the lobby while playing chess by the fireplace. I highly recommend staying at this lovely hotel!

We received exceptional guest service at check in (thank you, Jacinda!). Our room was ready upon…read moreearly arrival and it was just lovely. Not exceptionally room, but cosy & intimate with curated interiors and high end amenities. The bed was so comfy after a full day of travel! There was inexpensive public parking mere blocks away. The Pand is an jewel within a jewel.

We came to Bruges to attend the Christmas Markets and Belfort which are only a 5 minute walk…read more Christmas is a big deal in this part of Europe. Staff member greeted us warmly and took our luggage and checked us in, he then walked us to our room in an adjacent building. Christmas trees and decorations throughout the hotel, like a Christmas movie. Rooms just beautiful, seems I did not take any photos. Dinner This place was just elegant. All staff were extremely polished and sincerely welcoming. Front of house manager seated us and made us feel welcome. Our waiter made us feel special and suggested that I order pheasant as it was in season and was their Holiday dish, I was going to order turbot. Another staff member also came to our table and checked on us was very attentive, he mentioned he was new. Local Belgian Beer served cold, nice flavor. Way better than beer in France which is not served cold. Scallops, wild mushrooms, fermented black garlic cooked perfectly, so much flavor. Scallops is one of my favorite dishes ever. Pheasant with fine champagne cream sauce, chicory root, cranberries. First time having pheasant. Missed Thanksgiving at home so it was like I was having it here with the sauce and cranberries that we so delicious. Filet mignon This monster was like 12 oz, never seen one so big could not eat it all, cooked perfectly medium rare. Came with béarnaise sauce ,fries and fresh salad. Plating It was like a work of art, beautiful. This was a perfect dining experience. This place is class, class, class. We were treated like royalty our entire stay by Duke's Palace staff.

A beautiful hotel centrally located with very friendly and helpful staff. Requests are responded to…read moreimmediately and service in the bar is quick and also friendly. The rooms are very comfortable but the shower is a tub with a hose shower head which I don't like. I prefer a stationary head. Check in and out very professional and eager to assist with suggestions or reservations. Very happy with this hotel and would definitely return when I visit Belgium again. A beautiful friendly country

Did I select the Aragon hotel because it was one block off the famous Markt in Bruge, or because it…read morewas one letter off my favorite Lord of the Rings character.... maybe both! Orthographic neighbor's aside, we were charmed by the luxuriant and comfy accommodations. The room was beautiful, the lobby was opulent, and the staff gracious. However, the best feature was how the hotel was tucked away, just off the main road so that we did not hear a noise outside or early in the morning despite the Markt gearing up for some grand winter festival with trucks and construction crews working from dawn til dusk.

This hotel deserves an updated review. We booked 2 rooms for a family of four and they had family…read moresuites in a different building. Front desk was kind enough to bring us there with our luggage and show us the setup. Staff was simply wonderful and gave us ideas on where to visit. Formal breakfast buffet is one of the best we have ever experienced. Rooms were great, lobby was beautiful, all in all a superb value & service to match. Would definitely stay here again if we come back and visit.

Couldn't have asked for more. We requested ahead of time a room with limited stairs and…read morefortunately we were on the first floor and only needed to manage the entrance or exit stairs. We used the back exit as it had partial rails plus was next to the canal. The statue on the corner plus the flag hanging from the exit were our landmarks. The beds were comfy, the ceiling high, the bath amenities were lemongrass and smelled great. The room was clean, safe and despite the snow and rain of February we were comfortable. The location was good. We took a taxi from the train station and back, and to Church of Our Lady on the day it snowed but the rest of the time we walked. Choco Story was very close as well as 2 really good restaurants at the corner- Blackbird we visited twice, for breakfast and afternoon tea. Spinola we went for dinner and was our first experience at a Michelin restaurant. We also found 2 other great restaurants off the main square. Front desk was helful givng us a walking map plus taking us to our room and calling a taxi for us when we checked out.

Great hotel in an even better location. The staff is fantastic. The breakfast is as good as…read moreadvertised. We will definitely return.

We were pleasantly surprised at how quickly and efficiently we checked in to this charming hotel…read more We booked a room with a view and we were pleasantly surprised at the view. This is a small hotel within walking distance of the market. We walked from the train station. That walk was about 1 mile from train station. All roads and sidewalks are cobblestone. It was doable but a little challenging with our suitcases. I paid extra for the breakfast and room with the view. It was so worthwhile. We often opened the shutters and enjoyed the view while sipping a nice bottle of French wine. This town is well worth exploring. It is very walkable with 54 bridges crossing the beautiful canals. The architecture is of 14, 15 and 16th century. Thank goodness the beauty was not destroyed by WW 2. As we are in our room you hear the clipity clop of horse drawn carriages taking tourist around this charming city

What to say? The hotel is clean, the bed is comfortable, the view (partial canal view) was…read morecharming. Downside for me, the woman who checked us in seemed so bored, unhelpful, and actually annoyed. She was only interested in giving a standard spiel. We asked a question about the trains and she gave us her standard 'go back to the train station and ask them' spiel. The fellow checking us out the next day, same thing. Annoyed that we interrupted his coffee and chat with some fellow in their food service area when we asked to check out. The room lighting was about as helpful as a candle. Very poor lighting. To me the town folks seemed annoyed at the tourists in general even though it appears to be the city's main source of revenue. The market place was full of kitch from China as were many of the shops. The food was atrocious. The beer is good, the waffles are great, the chocolate is divine. Would unfortunately recommend a pass on the hotel as well as Bruges. You can get their chocolate in Paris.

One of the BEST spur of the moment decisions we have made was to book a room here. Location is…read moreexcellent, owner and staff are friendly and attentive, and the breakfast in the "dungeon" was simply Devine. Just a beautiful place to stay.

this hotel was so beautiful, each room was different and had so much character. the family was all…read morevery nice and helpful and accommodating. loved it.

Unbelievable! Best surprise of our trip! Hands down the best service, most memorable breakfast, and…read moreoverall best hotel/bnb experience ever--better than the 5 star hotels we've enjoyed in major European cities. Central location. Lyne is a very gracious host. Can't wait to come back.

Bonifacius guest house is a great place to stay right in the heart of old Brugge. The room was very…read morenice and well decorated. The bed was the best one on our trip. The host and staff were helpful and friendly. I would definitely recommend and stay there again in the future. Thank you for making our Brugge trip fantastic.

We stayed at the Novotel Centrum at the beginning of May. I, nor no one in my family have ever…read morestayed at a Novotel property prior. In the US, I travel approximately 50-70 nights a year for both work and personal trips, largely at Marriott and Hilton properties. I have never experienced a hotel so family friendly. We were surprised throughout our entire stay from checkin, where they offered our kids a welcome gift to the room design to the library located adjacent to the restaurant. Our kids loved being at the hotel and it made the rest of our trip, staying in non Novotel properties, much less comfortable. 1. Staff friendliness: We spent 3 weeks traveling through Europe in 6 different hotels, including a short stay at Disney. The hotel staff was exceptional. 2. Room: We stayed in a family room for 4. The kids beds were adjacent to the window (they have safety mechanisms in place). They loved looking out at the pool and seeing the city from the 3rd floor where you could see homes and church steeples. Magical view. This is the only hotel where a stool was provided under the sink. Someone could use it for sitting, but our kids (3 and 5 years) could stand while brushing their teeth. For parents, you know what a big deal this is. The family room bed was great. Couch by day and bed + trundle bed at night. Both beds were cozy and our girls loved them. 3. Breakfast: If you are on the fence as to whether to purchase the room with breakfast, go with the breakfast. There were so many options for all ages: coffee machines, juice bar, yogurt bar, fresh breads, chocolate crossaints, muffins, eggs, meats, ... With young children, starting the day with a meal that you just show up for - no wait- where everyone is happy was a perfect start to everyday in Brugge. 4. Library/Kids Area: Our kids loved this area stocked with books for adults and children. They felt very independent, as we finished our coffee they would go on their own across the room to this area meeting other children from different countries. 5. Proximity to Koningin Astridpark: Our kids loved this park and everyday we visited at some point. There is a grocery adjacent and a great Pattiserie (Schaeverbeke) less than a block away where we picked up sandwiches. 6. Proximity to the Central station: We arrived via the train and took a quick Bolt to the hotel (less than $15). 7. Grocery store nextdoor. This was super helpful for snack /fruit purchasing daily. We loved the Novotel. We look forward to returning to Brugge and will definitely book Novotel for future European travel.

Great place to stay in Brugge! Wonderful, clean and very nice staff, definitely highly recommendread more

Great location right on the canal near the square. If you driving to the hotel it is kind of tough…read moresince it is on a one way street and there is no parking on site. You have to get directions from the front desk and park about a quarter mile away. Not too tough but if you miss the turn you will get lost like I did. Our room was on the first floor which I am never a fan of. People could see inside our room from the street in the evening when dark outside and light on inside so make sure to close the shades. Overall, the room is nice but not as nice as I thought it would be. In particular the bed wasn't too comfy and pillows were too soft. They have a cool lounge area with a fireplace to have a drink after dinner or late night. Very cozy. They also serve afternoon tea in the room if you are into it. My wife is so we did it. We came during Christmas so the market was going on which was fun if you want to try different seasonal food/drinks. It is right down the street. They also have a lot of chocolate shops and other souvenir shops nearby. It was a nice stay but for the price it wasn't the experience I thought it would be.

This is a review for the afternoon champagne tea. The room was lovely, however a little warm. I was…read morewearing a turtleneck and began wishing I had different attire. I got a hibiscus tea and my husband a black tea. The snacks arrived around the same time the tea did. The tea was in bags, not sure if that's their normal way or a COVID precaution but we are used to seeing loose leaf tea at afternoon tea. Not a problem, just something different. I loved my hibiscus tea and my husband loved his black tea. So that worked out nicely. One minor issue was that my teapot did not have a thing at the top to protect from the heat. So when I went to put the tea bag in the pot i burned my hand (not badly, but still ouch!) i assumed it was safe to grab! Oh well. On to the food - We had 3 different kinds of sandwiches: a salmon, an egg salad, and an avocado one. I'm allergic to shellfish so they gave us the avocado instead of their normal third choice. We got 4 scones - 2 regular and 2 raisin - with clotted cream and homemade jams. We then had an assortment of pastries. Everything I tried was good, I didn't even have room for the sweets! I preferred the raisin scone over the regular (which I never thought I would say). Overall it was a good experiences.