Laurie and Billy are the best. Quality work. Efficient orders. They really care about each…read morecustomer. Family business you can't go wrong with. Excellent pricing as well. Can't beat this place for printing and embroidery.

We ordered over 150 shirts for a fund raiser and 150 for our business in Sept 2020 for an event in…read moreNovember. After month of going in every Thursday to get an update and being told that our order was next, we had to go online to an overnight service to get the shirts in November. The company shirts we received in December, however, we ordered super soft Gildan shirts with a pocket. They didn't have them ready until the day we had to give them out and they were Port Authority cheap tee shirts. We will never do business with them again. Buyer be ware!!

RUDE guy on the phone. BAD customer service. I'm just trying to inquire about ordering a plaqueread more

The best embroidery service in Central Texas! I've tried a few other local places and online stores…read moreand none can compare to the quality, precision, and overall attention to detail that they provide. They have the experience and technology to handle anything you need. They also have their own catalog to order from if needed. They work diligently to get orders out fast! They also have a massive store with tons of sporting goods, hats, clothing and more. The have been around a very long time for a very good reason.

They made a PCS gift for a friend of mine and it turned out amazing. A little pricy, but 100% worth…read moreit for what I got.

Friendly, but delayed on orders. I ordered a plaque & emailed them the wording of the plaque on…read moretime. Never got a receipt since there was no down payment. I told the lady exactly the time & day I needed it. When it's time for pick-up, the plaque wasn't ready because the lady said I didn't specify the time. This is impossible because we have a luncheon with the person that is leaving so I have to give the right time in order to get it to him for his event. Her excuse was, if she knew she would have wrote it on the receipt. I didn't get any receipt. The plaque wasn't ready until two days later. The day of the pick-up, Melissa called me & asked me if the dates on the plaque are correct. Shouldn't I get this call days early to confirm the wordings on the plaque, not on the day of the late pick-up?! I was hyped up with this place, not anymore.

The new management has done great things at the fort Hood trophy shop. They set a new standard for…read morecustomer service and professionalism. I got my 1SG a wooden gift which was great. I came back later for another gift. Due to my poor planning, it was due that day. I gave Chris free reign to make it look ok and have it on time. The award looked awesome and it was done early. Many thanks and I'll be back soon!

This store was amazing in its service and support. I had multiple projects and trophies ordered…read morefrom this store. Chris and his support clerk were very helpful in helping me pick the design and format I wanted for several plaques and trophies for an award ceremony and graduation. They had the logo of my military program already. When I emailed Chris the wording I wanted, he sent me back a draft of what it would look like so I could approve it before he had the work engraved. The prices where very decent and affordable for the amount I needed and they were finished in a very quick manner, some even the next day. I had one specialty trophy I wanted and the order came in and was finished within a week. I would highly recommended this store for all needed plaques, gifts and awards!

I took 3 100% merino polo shirts in to have monogrammed with the company logo that I work for…read more Debra was so meticulous....measuring the logo on my current uniform shirt, matching thread color, and considering the finest of details. She had the shirts turned around in just over a week, and I was floored. They're perfect. I had 3 compliments on one within my first hour of work, and 2 asked for the website. I'm so thrilled to have found a small local business in Bell County, let alone someone so personable and quite the perfectionist.

It's not the error - it's how it's resolved. Was contacted by the owner, who immediately resolved…read morethe situation. I appreciate Zachary's quick response and action. I've been contacted by companies where I've talked about issues that responded with the request I contact them - then they never responded. Yet here's a guy who answers and goes the extra mile. Again Zachary @USAMM going above and beyond!

I was so impressed with the display case I ordered my son, I got one for myself as well! Once…read moreagain, a perfectly executed large display with all the medals, ribbons, and badges in excellent shape and mounted perfectly. This was a difficult case because of the amount of things I wanted in it, but they got it down right and to my specifications! Great work!

I've had power signs work on many projects over my 9 years here in Killeen. Their work is always…read moretop notch. The work is done fast and if I ever had a problem they fixed it even if it was somewhat my fault. The price's are very reasonable. The owner is in there everyday working hard to help his customers. I recommend them and will continue to do business with them.

Jack is always there with the answer I need when it comes to my vinyl needs. He will tell you the…read morebest route to go and not just up sell you on something you don't need. Always has quality work in a timely manner.

On behalf of the Killeen (TX) Alumni Chapter of Kappa Alpha Psi Fraternity, Inc., I would like to…read moreextend our deepest appreciation to Tex Threads for their outstanding service and commitment to excellence. Their exceptional craftsmanship and ability to deliver high-quality products promptly played a crucial role in the success of the Texas-New Mexico Kappa Caucus. Tex Threads went above and beyond to ensure that every item they produced met our expectations, reflecting both professionalism and attention to detail. Their responsiveness, dedication, and ability to bring our vision to life were commendable. The seamless collaboration we experienced with Tex Threads has resulted in excellent outcomes and fostered a valuable and lasting relationship between us as client stakeholders. We highly recommend Tex Threads to anyone seeking top-tier custom apparel and promotional products. Their work speaks for itself, and we look forward to partnering with them again in the future. Jay Jordan Chairman, Host Chapter Killeen (TX) Alumni Chapter Kappa Alpha Psi Fraternity, Inc.

I don't have the words to describe how unprofessional, rude and unbelievably mind boggling my…read moreexperience has been with this company but I'll do my best. I could have taken my business anywhere but I was referred to this company from one of my employees so I took the chance of bringing my business to tex threads in harker heights. I communicated to this company the deadlines in order to meet my tent sale and they understood. I brought some materials to them which included two pieces of plywood measuring 2 ft by 8 ft each. We had cut a 4x8 piece of plywood down the length and we had coated them with primer. When we dropped off the two pieces of plywood the owner's son was right there and had us drop them off against the far wall. Two days later I finished the concept for the graphics and emailed theml. I did not receive a response so the next week Monday morning I called them to find out if they had started work on my project. I tried to call the owner and left him a message that day but no return call I guess he was too busy. I get hold of the owner's son and he tells me he didn't see the email, " I guess it got lost in all the emails I receive." I looked past this error as he guaranteed me he would have it done before Tuesday in order to make my Wednesday deadline for our big sale. It was of utmost importance to have this done to advertise our roadside tent sale. He then informs me that over the weekend they ran out of vinyl so he could use canvas and wrap it over the wood that I had left there as I was making an A-frame measuring 2 ft by 8 ft on either side. I Spent time with this company in order to finish up the graphics and I was informed that I would have my work done Tuesday. Went by there several times on Tuesday just to find out that they hadn't started the tacking process. We accepted the fact that it would take until Wednesday morning and we would pick it up then. On the way back to Austin from harker heights I receive a phone call from the owner's son asking me where the other piece of wood was? I told him we left it with you you were there when we brought it in. He argued that fact accusing us of only bringing in one piece of wood. The most incredible unbelievable situation came out of nowhere. How come they're accusing us of not bringing the materials when his son knows we brought it in he was there. Why would we lie about that what good would come from that? Now the owner gets involved and I have not talked to him yet nor have I met him he too is accusing me of only bringing one piece of wood when I know without a shadow of a doubt that I left both pieces of wood there for them to do the project not 1% of doubt the owner's son was there he knows. But the owner still accused me of being stupid enough not to count two pieces of wood. Obviously somebody from his company misplaced it or used it for another project but he would not admit to that, why not check the cameras? He then threatens to not finish the work that was guaranteed to me and hangs the phone up sending me a couple threatening messages how he's going to leave the wood outside and if I wanted to come by and pick it up I could now what am I supposed to do it's the last opportunity for me to finish this project before tomorrow's deadline and he's threatening to quit the job because he would not admit that somebody from his company used our materials and he would rather accuse me, the customer, of not being able to count two pieces of wood. Now I get to lose money due to this company's failures and to add insult to injury he's accusing me of being the reason for the problem who does this? I Highly do not recommend anyone trusting this company to do a good job they'll come up with multiple excuses why they couldn't finish what they started. There's a chance I will lose hundreds of dollars due to this horrible situation they brought to me and they do not care.