would like to take a moment to recognize and express my deep appreciation for RN Jade and the…read moreexceptional care she has provided. Jade consistently demonstrates professionalism, compassion, and dedication in everything she does. From the very beginning, Jade has shown a genuine concern for my health and well-being. She listens carefully, takes my concerns seriously, and ensures that I feel heard and supported at all times. Her communication is clear, respectful, and reassuring, which has made a significant difference during a very stressful time. Jade goes above and beyond her duties. She is attentive, responsive, and always willing to help without hesitation. Whether it's checking on my condition, explaining medical information, or making sure I am comfortable, she handles everything with patience and kindness. Her attention to detail and commitment to providing safe, high-quality care is evident in every interaction. And would like to take a moment to recognize PCA Gamma for the excellent care and support provided. Gamma has shown compassion, dedication, and a strong work ethic throughout my experience. Gamma is very attentive and always makes sure my needs are met. From assisting with daily care to ensuring my comfort, she handles everything with patience, kindness, and respect. She pays close attention to details and is quick to respond whenever I need help, which makes me feel safe and well cared for. And also recognize Erica she is extremely kind hearted and very helpful never once complaint always have a smile. These nurses need to be appreciated for all the dedication and effort they put into taking care of other live. The job that they do not easy but the get it done with a smile so I am saying well done excellent work and even better team work. Thank you Austin for making me feel safe and assisting me with any questions and concerns . Thank you to the amazing Respiratory Therapy they also checking on you and make sure they doing they job 1000% . Which I could give these staff members 100 stars . Listen long Beach memorial hospital take care of you and make you when you do get discharged you feel 2000 percent better. Now ST mary I wish they couldn't get no stars that was a horrible experience at that hospital none of the nurses was nice. I love Long Beach memorial hospital and I hope HR fully understand what type of staff they have keep it good job well done.

​To Whom It May Concern, ​I am writing to formally report a…read moreseries of severe safety, security, and communication failures that occurred during my stay in Room 103 on the night of July 13th. This experience has completely shattered my sense of security, leaving me feeling entirely vulnerable and unable to sleep. ​Below is a detailed account of the incident and the systemic failures that followed: ​Incident Details & Failures ​Failure #1: Unauthorized Room Entry and False Representation At approximately 11:00 PM on July 13th, an unknown male wearing a yellow smock over scrubs and a face mask entered my room. When I asked who he was, he insisted he was my night nurse. I knew this was incorrect as both of my assigned nurses were female. Despite me telling him to leave, he insisted a second time that he was my nurse. Only after he looked at the whiteboard and saw my actual nurses' names did he say, "Oh, I made a mistake, I'm sorry." He then approached my bed to apologize again. When I asked for his name, he identified himself as A**ad before finally leaving. The shift change was at 7pm. How did he think I was his patient at 11pm? Make it make sense. ​Failure #2: Complete Lack of Response to Emergency Call Button While this unauthorized man was still in my room, I hit my call button, alerted the operator that a strange man was in my room, and begged her to send help. She promised to send someone, but no one ever came. After the man left, I called a second time. Again, the operator promised to send someone. Again, no one came. ​Failure #3: Delayed Escalation and Negligence I was forced to hit the call button a third time. The operator informed me that my night nurse, Gina, was back from her break but was on the phone. Out of sheer desperation and fear, I had to threaten to rip the IV out of my hand and walk down to the nurses' station myself just to get someone to take my safety seriously. I also called Security twice to file a report and no one came out to talk to me as of 1:37am. ​Context of Vulnerability ​I want to emphasize how incredibly vulnerable I was during this intrusion. I have an IV attached to my left hand and was actively prepping for a colonoscopy the next morning. I had just gotten off the toilet when this man entered. Because of my medical equipment and prep, I was physically unable to run or defend myself. ​Post-Incident Actions taken ​Once G**a was alerted, she immediately came to my room, listened to my account, and brought in her nurse manager. Because the Patient Business Office was closed, I left them a voicemail. I also personally contacted Hospital Security to file a formal report. ​Recognition of Exemplary Staff ​Despite the systemic failure of the hospital's security and communication systems, I want to formally recognize my care team. Gina has been incredibly helpful, efficient, empathetic, and deeply remorseful about what happened to me. A***a has also been exceptionally sweet, professional, and attentive to all of my needs. They are the only reason I feel any modicum of care here. ​Request for Action ​This was a terrifying security breach. A random staff member or intruder was allowed to falsely represent himself, approach my bed, and ignore my demands to leave, while the emergency call system completely failed to protect me. ​I expect a formal investigation into: ​Why "Ah**d" was in my room and why he insisted he was my nurse. ​Why the call button operator failed to dispatch immediate security or staff assistance during an active security threat. ​What steps are being taken to ensure my safety for the remainder of my stay. ​I look forward to your prompt response.

Was here in December of 2025 with a mini stroke. Everyone was attentive, caring and professional…read more Answered all my questions and concerns clearly and consistently. Great orderlies, nurses and doctors.

Words can not express how thankful we are for the incredible care your staff provided us during…read morelabor, delivery, and recovery! In welcoming our baby Ethan safely into this world! Today, fryday, June 26, 2026. It definitely was an overwhelming but beautiful experience, and your patience, reassurance, and expertise made all the difference. I was a little skeptical about the hospital, but i was so wrong this place haves a very welcoming environment once you walk in.I've like to thank our NURSE'S: LYNETTE, KAYDEE, AMY, LILY, AND PATTI, aswell with are lacttation NURSE SYLVIA for helping baby Lach on mommy. And of course, we can't thank you enough for our DOCTORS: DR.CHAO, ANESTHESIA DR.CHUNG, AND THE REST OF THE TEAM ON THE FLOOR. thank you all for being our advocates, answering our endless questions, and treating our family with such warmth kindness and laughter to reduce our nerves. We are forever grateful for the role you played in the very first chapter of our baby's life.With all our love and appreciation. The Merino family...

Exceptional care provided to my daughter in law, son, and their baby at the Cherese Marie Laulhere…read moreBirthing Center. We were all treated with compassion and respect. I especially commend Nurse Cassie. She was so patient and helpful. The rooms are amazing, and they are prepared for any and everything imaginable. Thank you for a wonderful experience.

My baby was transferred to this hospital's NICU shortly after I gave birth. The hospital I gave…read morebirth at didn't discharge me so we were at separate hospitals. The doctor's at Long Beach Memorial called me constantly to make decisions for my baby even though her father was at her bedside and one of male doctors called me an "absent parent" over the phone. Shortly after, I discharged myself from my hospital, against my hospitals advice, and went to the NICU to make informed decisions about my daughter's health. We were in the NICU for about 3 months and I asked each doctor on the Gastroenterology team questions so I could make informed decisions. There were two Dr. Chou's on the G.I. team, the older Dr. Chou would talk over the resident I was questioning for more information. Later I found out that he was the doctor that advocated for an oral steroid to improve my daughter's breathing when I requested for her to be intubated. My daughter was there for three days, but after receiving the oral steroid he suggested my daughter started coughing up blood and had to be intubated for over a month. I had the unfortunate experience of having Dr. Sonia K. Michail on my daughter's G.I. Team. She has a temper and takes that anger out on her patients. I didn't want to go along with one of her suggestions and she forcefully injected fluid into my daughter's G.I. tube causing my baby to gag. I also refused a drug she suggested that caused my daughter to vomit shortly after each dose called omeprazole (that I later found out she was on the clinical research team for) and she tried to weaponize the DCFS system against me. Before we were able to receive our daughter's discharge papers, we had to get a primary care doctor. We would schedule appointments and notify the staff at Long Beach Memorial Hospital, but the external offices would keep canceling our appointments. We were blacklisted from one office, but when I called to ask why I was transferred to the office manager who said, "talk to the doctors at Long Beach Memorial Hospital." I was able to find an office that would accept my daughter and the appointment didn't get canceled because the doctors had left for the day. When we received our discharge papers that night, no one wanted to sign off on the document. Long Beach Memorial has great staff, but there are a few bad apples in the bunch. If you or a family member receives services from this hospital please take notes, timestamp them, and have a witness. Use their MyChart feature to see what drugs they're administering and who approved it in real time (screenshot the names as soon a they're available because they can change this information)! You can ask for specific nurses to be on your primary care team just so you can see a familiar face and have someone that's familiar with you/ your loved one's circumstance. Check your billing statements to make sure your insurance is being charged for services they actually provided. I hope this helps.

I have nothing bad to say. I'm actually pleasantly surprised that this emergency room didn't have:…read more - a line at 8:45pm on a Thursday night - bad nurses or workers - bad environment Also, im suprised just how kind the workers are here, they show a lot of attention to the ppl who come in - it does take a little while to get situated Change ur clothes, get you in a bed, answer questions, be seen it's now 10:20pm I'm here waiting for the next step which is seeing how I can fix this lump under my arm and my numbness left side of body I'm happy I came here Much more character here than lb memorial hospital but then again I never experienced their emergency room

Rude so-called "EMT's" who don't even drive ambulances, having "private" conversations while you…read morelay there or sit there in your bed waiting to hear from the psyche evaluator about whether you'll be placed on a 51-50 Hold or be discharged.......... I've had so many bad experiences with these people at College Medical Centers in Long Beach, Cerritos and Hawthorne that I refuse to follow up with anyone who could possibly fix the way things are done around there because I also refuse to return. I am a Kaiser patient so I have no reason to. Goodbye and good riddance College Medical.

I want to thank Dr. Peter Huynh and his entire team. Yesterday I received my eighth epidural…read moresteroid injection in my lower back over the past six years. The first three injections were at a different hospital. Dr. Huynh has performed the procedure for me two or three times since then. I should have written this review a long time ago, but better late than never. Yesterday's injection was by far the best one I've ever had. The actual procedure took maybe two minutes. I barely felt the numbing needle and barely felt the larger needle. It was over before it even began. For someone who has been through this many times, that level of skill and care means a great deal. The pain I deal with comes from my condition, not from the way the injection was performed. Thank you very much, Dr. Huynh, and thank you to the entire staff. Special thanks to Dr. Millicent (Milli) -- I apologize if I have the spelling wrong and I don't know your last name. I've spoken with Milli every single time I've come in for this procedure over the past four years. We both have corgis, and we always ask each other how our dogs are doing. Milli is always very friendly and kind, and I really appreciate that. The first person I met yesterday was Robert. He got me hooked up to the machine and ready for the procedure. He is Filipino, and my wife is also Filipino, so we bonded right away over the special way Filipino women act when they are upset. We both laughed because we knew exactly what the other was talking about. Dr. Tang (I remember her name because it's like the drink Tang) was also there. I believe she assisted Dr. Huynh or may have performed part of the injection itself. I was lying on my stomach so I couldn't see, but she was professional, kind, and funny. She made me feel very comfortable. Oscar helped push me into the operating room and later into the recovery room. He was really cool and friendly. I remembered his name easily because Oscar was my Spanish name in high school Spanish class. There was a woman named Vun who ran the operating table and took the images of the area being worked on. I didn't speak with her much because I was on my stomach, but I said hello and she seemed very friendly and a valuable part of the team. There was at least one other nurse who helped me move from the regular bed to the operating table. She helped me keep my dignity during that transfer, and I'm sorry I don't remember her name. I have a name in my mind but I don't want to say it in case I'm wrong. In the recovery room, Wendy was great. My birthday is August 16 and hers is August 17. We bonded over that, and I learned she's going to Cancun for her birthday with her boyfriend. I hope you have a wonderful time, Wendy. She gave me juice and crackers, called my wife to pick me up, and was a friendly face that topped off the whole experience. Wendy also wrote down Dr. Peter Huynh's full name for me, which is why I have it correctly. I should have asked her to write down the other names too, but I know she was busy. The final person I met was a nice woman who pushed me out of the hospital in the wheelchair. I have no idea what her name was, but I appreciate you. Thank you very much -- you were very friendly too. Overall, this was an excellent experience from start to finish. Thank you again to Dr. Huynh and the entire team for the care and kindness.

THE WORST EMERGENCY ROOM EVER. Read all other reviews, and they all repeat the same thing. Why did…read morean xray that was taken within the first hour my gf and I arrived... TAKE ABOUT 12hrs til finally a NURSE mentioned there was nothing wrong. You have to chase to be given any type of pain medication. Absolutely no communication from the staff. YOU AS THE PATIENT HAVE TO CONSTANTLY FOLLOW UP WITH THEM. If you need immediate care, please DO NOT GO HERE. We wasted our time. We arrived at 2:15am, and did not leave til about 1:30pm. What a joke to be a UCLA Medical Center. Get it together!

Hi, I normally don't post reviews that aren't positive, but really??…read more Open blood tinged urine container in one restroom (where I was directed to give a urine sample) and foul smell with dried feces on the toilet in another bathroom. Reception staff was fairly unhelpful. I was cold so I asked twice for a blanket and both times I was told no, just wait. I am unimpressed with this hospital. The doctor who saw me, Dr Buchanan, was nice and helpful in some ways but I don't feel he properly treated my ear infection. I finally had to insist on antibiotics (I understand the hesitancy due to resistance, but when you need antibiotics, you need them) before they gave them to me. And now I am contesting the treatment and asking again for antibiotics because I've been down this road and I know when my body has an infection, for Christ's sake, I'm a medical intuitive. Now they just think I'm crazy and they might be right but frankly my dear, I don't give a damn. The nurses were competent but obviously overburdened and one nurse was downright bitchy. To be fair, I think I was bitchy first, because I feel crappy and I had to tell three staff members about the soiled bathrooms. I finally went to the (empty) lobby where the restroom was clean. Overall? Staff... Look alive. Doctor, listen better to your patients. Nurses: don't be snappy and defensive. It comes across as bitchy and it isn't kind. Remember we, the patients, come to you for help. Be compassionate. Listen fully. Keep an open mind. Check the bathrooms often. Don't be afraid or uninterested in training your staff to be more helpful, OR trading your staff for one that kindly gives a fuck. I am sorry but I would recommend highly that you go to another ER/ hospital. In fact, that is where I am going now. To another hospital.

Always my #1 E.R to go to ! Not packed or too ghetto . They call you in at a reasonable time and…read morecheck u out at a reasonable time too . Drs and nurses are kind and straightforward. This ER is better than others in the area .

This is the only Kaiser in the South Bay and Long Beach that as an Emergency Room and Urgent Care…read more That meaning it's super packed in both departments and the wait time is really long. I personally would love to know when a good time is to go in where the wait times are low but I'm assuming that should be in the morning or mid afternoon. I've been admitted to ER/ Urgent care here and it's been a good experience in the past. No major issues and been smooth with the doctors and waiting times. Physical therapy and GI departments has also been fine. Recently I came to both of those departments for my girlfriend and the wait times were horrendous. Nearly waited 6-8 hours in the emergency room to get seen. I know other immediate patients need to be seen and our case wasn't bad but it was like this two days in a row. This is why I miss OC because it was never nearly as crowded and the next nearest one that is apparently worse is the Norwalk one. While being inside, all the nurses and staff were friendly and took care of my girlfriend.

I had an excellent experience with the orthopedic team at Kaiser Permanente Harbor City during my…read morehip replacement surgery. Dr. John Lee was exceptional. He was knowledgeable, professional, compassionate, and took the time to answer my questions and explain the procedure and what I could expect. That gave me a great deal of confidence going into surgery. I also want to recognize Jamina, RN, and Han, RN. They were both incredibly kind, attentive, and professional. Their care and attention made a real difference in my experience and recovery. I am also grateful to all of the other nurses, physicians, and staff members who cared for me. Even though I may not know everyone's name, I certainly remember their kindness and professionalism. Having hip replacement surgery is a major experience, and having a medical team you can trust makes an enormous difference. I am very thankful to Dr. Lee, Jamina, Han, and the entire Kaiser Permanente Harbor City orthopedic team. Thank you for taking such good care of me!

I went the morning after Labor Day as a walk-in. I was surprised that I was seen by the doctor in…read moreabout 30 minutes. The doctor (Dr. Patel) was very nice and friendly and I would highly recommend. I had to get an X-Ray and that took almost an hour. I don't know if it was because of the holiday but they were short staffed. I also realized that the X-Ray was common between the Urgent Care and the regular clinic, which made it very crowded and slow. They need to make getting an X-Ray more efficient. 5 Stars for the doctor, 4 stars for the staff, 2 stars for X-Ray.

I'm a MemorialCare patient and have written glowing reviews for other locations and several of…read moretheir doctors. My preferred location is Schaufele in Long Beach. Please avoid this location, though. My first visit years ago was unremarkable, but a recent visit in early August was a nightmare. First, the nurse checking me in insisted I could only be seen for one symptom, and her manner brought me to tears. I was experiencing about seven symptoms over 10 days. She was extremely rude, and then noted that my heart rate was high -- yes, because she was stressing me out with her unprofessional attitude. I've never encountered an urgent care that insists on treating only one symptom. I asked her to listen to all seven and then decide which was most urgent to document. It later turned out I was having an allergic reaction to an antibiotic -- I had noted a rash as one of my symptoms. I saw Dr. Hanser, who described my rash as looking like "sun exposure" but said he suspected an allergic reaction. He had me tested for viruses. He did not land on considering it an allergic reaction nor treat me for that. Later that day, the rash spread across my entire body, and I had to go to a different urgent care the next day to get steroids. The difference in quality of care I received at the Westminster MemorialCare location was like night and day. The nurse listened to my situation and noted that as cause of visit. The doctor showed true concern and empathy. Given how dismissive both the nurse and the doctor were here, in their own ways--please avoid this Bellflower location.

I've been a Kaiser patient since I was a kid and it's reassuring to know they have such a close…read morelocation in my area. I arrived about 40 minutes prior to my appointment. Check-in on the first floor was okay, not very friendly. I was upstairs around 35 minutes before I was supposed to see the Physician's Assistant, Kendra Kay Cavazo. I don't think I'd been in the waiting room longer than 5 minutes before Christina, the Nurse, took me in to check my vitals. She was very kind, patient, and efficient. I was also able to get my flu and covid vaccines, which took just a few minutes. I saw PA Cavazo and she too was very kind, thorough, and personable. Very easy to talk to regarding health. After completing lab work, I stopped by the pharmacy since I had a prescription and needed some items for lower back pain and allergies. The pharmacy portion took about 15 minutes and the Pharmacist was pleasant. The entire visit was about an hour, so pretty time-efficient. The main thing I did not like was I had 2 co-pays, 1 for the PA visit, and other for lab work.

I usually come right before 5pm, their closing time. Yes, I'm one of those obnoxious people running…read morein and trying to care of stuff when everyone is just minutes away from being off. I really appreciate the staff here for not acting frustrated or annoyed, they are always gracious. I've run into the pharmacy many times for last minute prescription refills. And recently I had to get some labs done and came in 7 minutes to 5pm. The front desk guy was very nice and helpful. There was even someone after me and he was just as kind. I wish they had signs in the elevator that said what floor was what. It's easy to get confused once you're in there.

Incredible that an urgent care gets such great reviews - but after my visit I see why. This place…read moreis fantastic. From start to finish. Joseph at the front desk was incredibly helpful and helped guide me through some options. I was able to get an appointment quickly and the pre-check in link was easy and concise. The facility is easy to get to with plenty of parking. The waiting area is well designed, clean and nice. Jasmine handled my intake stats and was friendly and fast. Shortly thereafter I met Dr. Nair. What a fantastic person. Great bedside manner, friendly, and upbeat. It was very easy to discuss my symptoms and concerns, and he addressed everything like a true professional. Dr. Nair provided the next steps and I was on my way. One of the best doctors I have been in contact with in a long while. The entire experience with Nair Urgent Care was superb from beginning to end.

Only sad I didn't find this place sooner Great staff…read more Great doctors Nice clean environment So glad I found this place