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    St Luke Village

    1.5 (2 reviews)

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    Geisinger Medical Center

    Geisinger Medical Center

    1.8(105 reviews)
    34.0 mi

    My husband visited the ER in Wilkes Barre location after falling and hitting his head, he had a…read morescan or X-ray of his head only. He was discharged . The next days he wasn't getting any better and returned to the ER because he couldn't walk or use his arms at all. After returning for the second visit his was admitted for Spinal Stenosis, after MRI his entire body. A few days later he had two surgeries on 2 separate days and they both went well. The after care was the problem . The hospital seemed understaffed and his pain management and toileting needs weren't handled well at all. He was transferred to another part of the hospital where the nurses weren't as busy, that was a complete fail. He needed help with the urinal because he couldn't grip or pick up anything at that time. The call lights weren't answered in a timely manner and resulted in him urinating on himself and all over the floor more than once. He was also accused of being inappropriate because he grunted at the end of urinating trying to assure he emptied his bladder! Somehow the nurse and or CNA's took the grunt in a sexual way . Kwaniqua (she goes by Nikki) was the only hands on employee that didn't take that the wrong way. When I arrived from NY my husbands was filthy and there was sticky urine all around his bed. I bathed him and shaved him but he couldn't wait to leave there. I work in healthcare so I was really bothered by the condition of his room . I'm unsure who's job it is to call house keeping but every employee that entered the room had to know the floor needed to be cleaned! The discharge was pretty smooth except his disability paperwork wasn't forwarded to the surgeons office and as a result he didn't get paid. We had to drive back to Pa for a virtual visit because the surgeons license is for PA only, not a big deal but the lack of communication was. 3/13/2026 we're still waiting for paperwork because of a release that was needed. So many balls were dropped related to getting these papers filled out I'm still baffled. Thanks to Bailey in the Orthopedic Office for picking up the ball for the rest of her fellow employees and employer! It took Bailey one day to figure out what many couldn't for whole 60 days. We have the portal set up, paperwork uploaded and his 2nd follow up appt scheduled , all within 24 hours!

    Geisinger as a company is absolutely terrible. They want to have a monopoly on everything yet…read morerefuse to extend their services into rural areas. Their phone system is unbearable. You cannot call into the office that you want to speak with since everything goes to central scheduling. If I want to ask my doctor a question I cant just call in and ask. I get 5 different staff members who don't even work in his office first. Now they dont allow you to schedule appointments besides for with your PCP no matter how long the wait is for an appointment. They also have my county grouped with other counties limiting where we can be scheduled and sending us an hour away. If grouped with different counties we could only have to drive 30 minutes. There is no child psychiatrist for snyder county at all. Just video appointments few and far between. Also only 2-3 psychologists for children for all of snyder county and they are all in selinsgrove or lewisburg. ​​

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    St Luke Village - medcenters - Updated May 2026

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