I use this pool with my 2 year old and have been going regularly for the past year or so. I have only used the training pool. It is advertised to be heated to 30 degrees but is often quite chilly. Is in need of a good overhaul, whilst I'm sure it is cleaned properly it never really looks clean. For instance the hooks in the showers are rusty, the chipped tiles have been roughly filed in, there are no light above the toilets so are a bit dark etc. But all this i can forgive, it's just old.
The customer service is rubbish. They seem to employ a whole team of people who couldn't give a *@&, and look bored. Since using the pool regularly i recognise a few of the staff, no-one has ever acknowledged recognising me. My child goes for free but only once has someone added this on the till; they really ought to for their records of who is in the building and uses the facilities. I arrived one morning to be muttered to that the pool would be open at 11:30 as someone was running late, that's pretty late. I even saw fit to complain once by email as two staff members were effing and blinding in front of my daughter, I didn't hear back.
Shabby building I can understand, it's expensive to maintain and money is tight but shabby customer service is just poor management. read more