We had a water leak from the AC unit in the attic and had water coming in grout the ceiling Our…read moreinsurance company referred us to them and they call immediately. They dried out the room and replaced all of he damage and painted. Good communication and value. Highly recommend

If I could give them 0 stars, I would. Here is an excerpt of the letter that I sent our adjuster…read more Just stay away. Just a recap of our concerns in regards to the workmanship of The Steam Team with the water remediation: 1). While removing the flooring in the 1/2 bath, the toilet began to leak, which their employee tried to fix. It is not fixed and we are down a toilet for our family of 4, and have been without our only downstairs toilet since. 2). They minimally covered up our furniture when performing the water remediation. My countertops, peloton and other surfaces were covered in concrete/ drywall dust, in addition, we have a cloth couch that has white dust marks all over it and will either need to be replaced or professionally cleaned 3). Jon had to remove at least 3 screws that were left behind from the floor removal. I believe these were for the thresholds where the flooring type changed. In addition, we have a sharp metal nail-like object sticking up in the middle of our kitchen floor/ concrete slab. We have it blocked off so no one will be hurt from it. With that said, my husband did cut his foot one night, we just don't know where it occurred. 4). On Monday evening, when the water mediation team was packing up their belongings, my husband witnessed and heard a conversation between one of their workers and what we assumed to be a manager that was concerning. The worker had his speaker on and the manager's tone with them was condescending, very patrizoning and the manager came off as a bully. This is concerning as it seems that The Steam Team has a toxic workplace issue. On Friday, March 28th at 12:16pm, I received a very rushed phone call from Jeff Lester from the Steam Team confirming tour intentions to go with USAA's contractor and they were the company appointed to do so. This call lasted 4 minutes, it was very rushed and left me feeling unsure about our decision to use USAA's recommended contractors as he couldn't answer any questions and he just kept saying that someone will be contacting me on Monday. He followed this up with an email which didn't provide any clear next steps, for me as a homeowner. On Thursday, April 3, afterhours, I submitted a request for the work to begin on April 7th via the portal and put a comment that no one has reached out to me. I received a phone call on Friday April 4th at 8:26am from Dan Branscom. The conversation was concerning. This is what I know and what I am concerned with: 1). He stated that they have submitted an estimate for the work to USAA, without a site visit or conversation with me or my husband. He could not provide me the estimate for the work till Tuesday April 7 when I asked for a copy. I asked him if he or USAA has received back the cost reimbursement from the facility in Florida for our existing flooring and he didn't answer my question yes or no. 2). I asked why they would put in an estimate for the work to be done before walking through the house or speaking with a homeowner, as the plumbers needed to cut through more drywall to do the re-route. When I asked if that was in the estimate, he couldn't answer me. I also mentioned the issue regarding the toilet and that they will not be installing any plumbing fixtures as only my plumber will be doing this work, and that those funds need to be paid to me, which would affect the "estimate" provided to USAA. I proceeded to bring up other concerns that will affect their estimate and could not be obtained from pictures. 3) When asked about choices in flooring and paint, he stated they "will try" to match what I want. I asked if there was a catalog or a specific store/ warehouse that I could go to obtain samples from, he indicated that there was not one. (THIS IS A HUGE CONCERN). I was not provided clear direction on where to get samples, where to pick out material or generally the whole process. He didn't seem to have any details and honestly, came off as he didn't know what he was doing. 4). When asked about the delivery of the POD, if this was something they would coordinate or is it USAA's responsibility. He said, "yeah, insurance companies like to do that, but there are pros and cons to that, we will take good care of your belongings". I mentioned to him that our house is packed to the gills, there is no way our belongings can be shifted from one room to another. He did not indicate if they were indeed going to order a POD or when it will be here. 5). I was told they were down 2 project managers, which leads me to believe they do not have the capacity to take on my small job.

If ever company ran their business this way the world would be a better place! If ever person had…read morethe same integrity as Reubo and his crew, we'd have world peace! Seriously this company is dedicated to getting the job done right and if anything isn't right, they will bend over backwards to ensure you're happy. HUGE thumbs up! I'll gladly have them back and they even offer a discount if you have them back on a schedule. My house will stay clean and I know they're someone I can trust to show up on time, do an amazing job. Don't hesitate to hire them! Proud to

Very friendly, polite, informative and did an excellent job on all windows inside and out! All the…read morework they did was done well! Highly recommend this business!!

Great company with extremely helpful and knowledgeable personnel. Their representatives maintained…read moregreat communications with me from the start to finish of my project and were very professional and thorough. I would definitely use them in the future.

Good communications and set expectations. Quality work. Everything we needed was accomplished. I…read morerecommend and will hire them again.

A long overdue review, but I'm really grateful we called these guys. I believe it was Steven that…read morecame by and really went to town on getting to the root of our issue. He found out that our issue was due to a failing siding/flashing situation and that discovery saved us a lot of headache. Because the roof/siding work was outside restore-aid's purview, we ultimately went with a roofing company to resolve the issue end to end. I hope I never have mold issues related to plumbing, but if I do I'm giving my business to restore-aid, no questions asked. Honesty in this industry seems like a rare gem, and the price restore-aid quoted for the internal remediation was very fair. The only reason we didn't go with them is that the roof and siding needed to be fixed and we wanted all of the work to be done by a single party in case the issue wasn't fully resolved. Restore-Aid really went to town and was not satisfied until they figured out the root cause. Dude had his moisture detector and was going in and outside, in and out of our attic, around different nearby rooms and asking a bunch of salient questions. Beyond pleased with the level of professionalism.

Great work from beginning to end. I recommend this company to everyone. Very professional and made…read moresure we were happy throughout the entire process. You will be glad you went with restore-aid!

This company was recommended by our plumber. The 2 gentlemen that arrived were only supposed to…read moregive us a quote and were very scary. One if the men started wheeling in a huge vacum and hose. I repeatedly told them that it was too late to start vacuuming with my 3 year old sleeping in and adjacent room. One of the workers looked like a complete thug with a horrible black eye. Very intimidating and they told me they cannot give an estimate unless I make an insurance claim. They were so pushy that they almost forced me to let them leave their equipment in my house after I repeatedly refused. Do not use this company especially if you are female home alone!

I would like to say that they did an amazing job on cleaning my carpets. I have had my carpets…read morecleaned before and the stains would always come right back up with in days which I know that is expected with some stains. However since Aqua Clean has cleaned my carpets no stains at all have come back my floors look like they did when I first moved in my house four yrs ago. The tech was very nice and informed me of everything they were going to do step for step. As we walked through the house he pointed out certain things for us to try to maintain the carpets in perfect condition and made sure I understood everything he was explaining to me. He cleaned up after himself and made sure I was very pleased before he left. I will definitly be using them again in the future and I would recommend this company to everyone. Thanks so much for the amazing job on my carpets. Thanks, Nicole

They were wonderful to work with! Everything was preformed in a timely manner and cleaned up to my…read moreexpectations! It's been a year, and everything is still as perfect as it was the first day they finished! Great teamwork, and friendly people. I highly recommend GH Complete Construction Services!

I had my roof replaced due to hail damage. After the roof was installed, 1 year later during a…read moreheavy rain storm water is pouring into the attic. GH tells me it is heavy rain and it can get under the shingles. I now have interior damage to my textured walls/ceiling. One of his workers went up onto the roof and found an opening by the chimney where the water was entering. And that is when my problems begin. Apparently, some of the vertical corner trim pieces were not adjusted when he installed the roof. His worker tears off (yes, tears off) 2 vertical corner pieces on the chimney, tearing off some of the top surface of the Masonite covering. He did NOT use a utility knife to cut the caulking. He installs 2 new pieces but does not nail them in securely and they don't fit properly. The verticals are not sealed so water can now continue to penetrate there. Also, the exposed Masonite is now getting saturated and degrading. Fast forward, apparently the roof has been leaking since and the decking is rotting by the chimney. I only find out during the recent hard rain storms. He comes out again and tells me the vertical wasn't nailed in well because his worker has to keep his balance from falling. He also tells me it will cost me $2000 to fix the chimney damage, which he caused. I'm sure he will also want me to pay for any roof decking damage too. BTW, during the original roofing job, no decking was replaced so this indicated to me the decking was good prior to him re-roofing my house.

The quality of their work far exceeds the competition. We had major flooding and a sewage backup…read moreand they cleaned my home better than when it was built. They all exhibits amazing customer service and they were all very professional. I love that they were all personable also. If you all read this review, thank you so much.

Office has been without doors and just the open concept and we talked about adding some doors to…read moreadd some sound suppression when trying to work or play in the room. Got with Scott and his team and they came out and gave some recommendations and listened to what our vision was and told us how we could get there. Had a great experience from start to finish as the whole team from the top to the workers who transformed the open concept to a very nice looking entry way to the office in just 4 days. They also patched two holes we had in the wall from a prior water leak that we did not realize that plumbers will tear your wall up but not fix it. We were not aware of this before hand and would have gone to them as they do everything and left our plumbers out as it would have cost the same price in the end. Over all the doors were installed and matched to bedroom frame out with the arches and the paint on all the walls matched to where you cannot tell what is the old paint and what is the new. Great company and fair pricing with quality work.

We had a hot water heater issue that ended up causing our house to flood. Scott and his team were…read moreout within an hour after I called. Their level of communication was great and kept us updated throughout all steps of the mitigation and repair process. The handled everything on the insurance-side, as well. All repairs were done to our liking. Scott and his team know what they're doing.