We found ourselves here after trying to wait out the weekend for our boys ear infection. With cleanings and over the counter meds it was not getting better. These ladies were wonderful. Yes...there was a wait, but it is COVID. Everyone is overworked and understaffed. They were compassionate and the prices were not ridiculous as other posts stated. They were well on par for emergency care. Thank you, shout out to Diana, Val, and Dr V. read more

Our sweet dog , Lilly, had to be euthanized last week at Springfield Emergency Veterinary Hospital. The staff were so kind and empathetic. Dr. Griffin and Dr. Nelson were wonderful. Especially Dr. Nelson who was on duty and had to tell us the bad news that there was nothing else that could be done for our sweet girl. She explained the process to us and reassured us we were doing the right thing for our Lilly. The entire staff were kind and understanding. I highly recommend this ER for anyone whose pet is in need of Emergency Services. Thank you Dr. Nelson. read more

The staff here is amazing! We brought our dog in late at night and he needed emergency surgery. The staff was incredibly attentive and did an amazing job at keeping my family and I informed. We were updated around the clock with our dog's condition and they were extremely empathetic to our situation. They took amazing care of our dog post surgery and treated him as if he were their own pet. I couldn't be more grateful for how swiftly they took him back into surgery and how kind they were to us. 10/10 staff and bedside manner. read more

Our pup had to stay overnight, and the staff couldn't have shown him any more kindness and affection while he recovered from his emergency. The staff was friendly and patient with us, taking the time to carefully answer all of our questions. The vets were similarly impressive, and despite this being an emergency hospital, we did not feel rushed to get out of the door. A+ read more

I'm sure an Emergency Vet is not really a place anyone wants to find themselves hanging out over a weekend. But that is exactly what my weekend looked like this past weekend. It was actually my second time here, and same as the last time, from the minute I walked in, to the minute my cat Bailey was discharged I felt extremely well taken care of and know she received the utmost care. The first time I was here, last year, my cat Sunny was having some anxiety dealing with our new dog and had some blood in his urine. The ER vet staff were wonderful. It was after hours for our regular vet, and since this issue could be indicative of several fatal conditions, my husband and I were completely freaked. They calmed us, took really good care of Sunny and sent us home with meds and feeling reassured he was going to be OK. Fast forward to this weekend and our cat Bailey is having what I thought was an allergic reaction to something. Our normal vet was about to close for the day so they recommended we take her to the ER. They whisked her back to be observed the second we got there and ushered my husband and I into a private room to wait. Turns out she was not having an allergic reaction, her swelling was actually due to trauma received earlier in the week when she got her teeth cleaned and her trachea was damaged. In fact, her swelling was something called subcutaneous emphysema- essentially she was experiencing a crazy buildup of air under her skin. They kept her overnight to observe her and monitor her breathing, but said they would call us if anything happened but in the meantime we could call them 24/7 to check in on her. As I write this, I realize I sound like a crazy cat lady, but I have never been more scared for an animal. When we left my cat was approximately 4 times her usual size. I did call and check on her a few hours later and they let me know they relieved some of the pressure she was experiencing by letting some air out. They also said no news is good news, so I relaxed a little. The next morning the vet called me around 8 and let us know we could pick her up around noon as it looks like she was going to be OK. I can't say enough good things about the care we have received here. I (again, crazy cat lady, I'm aware) was an absolute mess during both visits, and they put me at ease. I never once felt like a burden or was made to feel bad by being so upset. If anything, I have to applaud the people I interacted with's bedside manor. There are a couple of really tough bits when you leave an animal overnight (ex: the sheet you have to sign saying whether or not you want your animal to receive CPR and to what extend) and I was impressed with how thoughtful and mindful everyone was of our situation. I also was so grateful they let me snuggle Bailey right before we left. Again, I don't really want to come back and hang out here. But I know if I have to bring an animal here again they will be in extremly capable and caring hands. read more

As far as customer service, and reassurance and offering solutions for my puppy that was having a breathing problem at 1 am was really helpful. The first place I called completely disappointed me and gave me no solutions or options. Actually turned me away due to " too many emergencies" while the receptionist sounded half asleep on the phone and unbothered. Springfield emergency answered and gave me options in regards to my potential emergency. I have a 3 month Frenchie who naturally has breathing / snoring issues but this particular night she was struggling like I never seen her and was making very scary noises that woke me up out of my sleep. I was scared and Springfield emergency reassured me and gave me options to how I can help my puppy. I am a new pet owner and learning so patience and understanding from providers is something I appreciate and this place did an amazing job. They told me if I'm worried I can bring her in right now and they will GLADLY assist or if I wanted to monitor her breathing for the night. I chose to monitor Because I could be over analyzing it considering this is the FIRST time my baby has done this but I'm glad I can rest assured that if she has another episode tonight that they are 9 mins away and will be more than willing to help. ( and supportive ) Thank you and I hope this helps. read more

Just moved here, and my cat had a hypertensive emergency. These vets were amazing. We waited about 20 minutes in the parking lot (Covid restrictions), and then the vet assessed our cat and called us to talk. She was calm, kind, patient, and spent 20 minutes explaining everything. Our cat ended up staying a couple days, and we talked to the vet several times a day for updates. Yes. vet ER's are expensive. But these vets explained everything and have options. We were. It surprised by the bill at all. Really, the amount of time they spent talking to us was amazing. We are so thankful for them. They saved our cat and acted like it was no big deal. It was a very big deal to us. I'd give them 10 stars if I could. read more

Springfield Emergency Veterinary Hospital is appalling. The hospital holds their clients emotionally hostage to collect an exorbitant payment. It was only after the treatment was suggested that I was informed payment was due in full. Their tech left my sick cat on one end of the metal slab and a $1660.36 bill on the other end of the slab and told me to choose. Of course pet owners will choose to save their best friend at any cost... this duplicity is financially rewarding for the Madoff's of the world...but it costs their reputation dearly. There are copious Internet reviews rebuking their unprincipled methods and word of mouth can be faster than a DSL. I now have reputable 24 hour Veterinary Hospitals programmed in my phone. After over an hour's wait an automaton took my Wonder-Cat without explaining who she was or where she was taking my baby. Three different staff members came in the room to examine the Wonder-Cat; none introduced themselves or identified their role/function. I had to ask each person with scrubs that treated my cat who they were (including the Vet) and ascertain information that should have been divulged, i.e. "Is her temperature normal?" $1660.36 worth of testing and treatment were performed and Springfield Emergency Veterinary Hospital was unable to make a diagnosis. When I picked up my cat the following day the person who brought her to me told me she had a pressure wrap on her leg. That was all she said about what resembled a bandage to me. When I arrived home I read and re-read the discharge instructions. There was no mention of the pressure wrap. After getting the Wonder-Cat comfortable and watching her for a couple hours, I began to wonder about what I deemed the bandage. I called Springfield Emergency Veterinary Hospital and asked how long it should stay on. The woman exclaimed, "It should have come off as soon as you got home!" When I removed it her little paw was swollen twice the size of her normal paw. I took her to our regular vet to be treated for her swelling and to be examined by a Veterinarian that I trusted. I am disgusted that their lack of instructions facilitated further injury to my Wonder-Cat. read more

We brought our very sick dog in from Joplin. She could not eat, drink or stand up. The staff and Dr. Tora Seals were wonderful! They were Compassionate and thorough. 24 hours later our dog is walking around and eating. And they were not overly expensive. Thank you! read more

I'm always amazed at the negative comments from pet owners concerning the cost of emergency care for their dogs. If you aren't prepared to care for your dog and assume uninsured risk for emergency veterinary care, get a Goldfish. In the DMV the annual average cost of medical intervention for dogs and cats is $3500. Pet medical insurance like Human Medical insurance isn't cheap and doesn't cover everything. What they want to do is have their injured pet taken care of and skip out on the bill. Even worse, owners often want their pet but down when they are advised what post-op boarding will cost. In my experience over the last thirty years, Springfield isn't any more expensive than other veterinary ER centers in this area, or in other states where I was stationed while in the military. The Internal Medicine, Cardiology, Radiation, Dermatology, etc. without having to drive 10+ miles is fantastic. The availability of speciality care at Springfield is unique and their staffing rivals the ER and Speciality Clinic Nursing coverage of we humans ! Usual the Veterinary side surpasses the Human Medical side. No one waits for 8-9 hrs at Springfield Emergency Veterinary Hospital ER , as opposed to Inova Fairfax. read more

I took my dog for a dermatology evaluation due to persistent itching, scratching, etc. From start to finish: the entire process was smooth and informative. At front desk check-in, several people asked if I was being helped; everyone was friendly; and the wait was short. The vet assistants were patient, knowledgeable, and caring. Dr. Hansen explained the situation thoroughly and presented options - considering intensity of care and cost. The only downside is the hours of operation. M-F only. All I all, I could tell the staff and Doctor truly cared about the pets they were seeing. It was a quality experience. read more

I agree with the other review. My dog had a broken leg and the surgery they said would be $7500 to $10000. He had been there before for surgery as a pup and that was $3500. They refused me credit even though the other bill was paid in full. I had the impression he would have been untreated had I not scraped money together. Like most places in DC and Northern VA they only care about the money. Find another place that cares about animals and you. read more

Our dog got sick very quickly and we raced him to the emergency vet. Sadly we had to choose to have him euthanized. Initially it was a good experience with caring professionals. We asked for private cremation and told that to many people in addition to signing the correct forms. 2 days later my daughter called and was told a mistake had happened and he was euthanized with the group of other animals and there would be no ashes coming our way. We were already distraught over the loss of our beloved pet and never got an answer to how such " mistakes" could happen. Don't they have checks and balances in place to prevent these kind of things. The office manager was pleasant and very apologetic but she wasn't the one who made the mistake. The doctor who made the error finally called and spoke to my daughter but it was too little too late. Very hurt, angry and disappointed. read more

The worst veterinary hospital ever! The woman at the front desk looked like someone who should be a bouncer at the club somewhere in Russia. She was full of tattoos and had short lime green hair. Needless to say, she was extremely rude towards us and very unsympathetic towards our sick cat. We had to wait 30 minutes to see a vet because this woman told us all the vets were out for dinner. Then why is this place called the Emergency Veterinary Hospital??? After this experience, I would not recommend anyone to come here if you have a pet emergency. read more

We had an abolutely amazing experience here! Our dog ruptured a disc in her back. The emergency vet in woodbridge recommended this place so that she could be seen by the neurologist in the same building. They did an amazing job with her. She stayed at the emergency hospital overnight for 5 days. She does not handle being crated very well and she would not relax post spinal surgery. They left her crate open and even put a dog bed between the doctors so that she would be comfortable and could relax. They did an amazing job with her pain management. We were so pleased with how well they took care of our sick girl. read more

Considering the circumstances, everyone that worked with my 5 yo dog was incredible! We were awakened by her having seizures. I called to triage with the hospital and they couldn't have handled a frightened, hysterical pet owner any better. When we arrived they automatically walked out to the car to help us with our dog. They explained where they were taking her and what they would be doing. It wasn't 5-10 minutes later the doctor came out to see us. Shortly after that she examined our dog and the tech gave us a high and low estimate. It was a hard bill to digest but definitely an emergency that needed that sort of attention. Everything was broken down and gently explained to us. With her having seizures we did, for an extra fee, request a Neurological consult. We left our dog there waiting for all of the testing and exams to take place. We promptly received a call from the Neurologist verifying whether or not we wanted to be present for the consult. To avoid stressing the dog we decided to wait at home. Epilepsy was ruled out. However there was the possibility of a stroke, tumor or infection that could have caused the seizures. So, the doctor recommended an MRI and spinal tap. I have to admit, the money aspect was weighing heavily on my conscience. After spending quite a bit of time on the phone with the neurologist and getting all of my questions answered, we decided to follow through with the diagnostics needed to diagnosis our dog. Turns out she does have a mass in the right cortex of her brain. Due to the location, no biopsy or removal will happen. It is possible that the mass could be due to a fungal infection hence why the spinal tap was needed. We are currently waiting on the labs but she is on antibiotics and seizure Meds. If it turns out to be fungal (revealed from the spinal tap), we never would have known that if we had avoided having those tests run. Not to mention, even if it does turn out to be the worst case scenario, I will have peace if mind knowing all measures were taken and the best treatment was given to my dog. When I picked up my dog a Tech took me in a quiet room to go over the discharge instructions. When she came in with my dog, I could tell how loving they must be with the animals there because my dog would come love on me and then run back to the Tech and love on her. She wouldn't do this if they hadn't been good to her. So, i back up the banner they have posted across the front office, "We love them like you do." read more