Terrene at the Grove used to feel much better managed. The previous manager, office staff, and…read moreonsite maintenance team were professional and easy to work with. Since the new community manager took over, the experience has become noticeably more adversarial. The issue that pushed me to write this review is the way management has singled me out over having a plastic water bottle and basic swim gear near the pool while I lap swim. I had been lap swimming for about three weeks before receiving the first email about this, and I was later warned that continued noncompliance could result in suspension of pool privileges and even lease violations. This is over a water bottle during lap swimming. The selective enforcement is especially frustrating because the pool area has had far more obvious issues. I have personally found items in the pool that had to be removed before I could swim, and the pool area is frequently used by unsupervised kids and teenagers, including people who do not appear to live at the property. I have also seen food and drinks around the pool and hot tub area, including alcohol. Yet I am the one being repeatedly threatened over a water bottle during morning or lunch lap swimming, often when I am the only person at the pool. Meanwhile, there have been much more serious property issues that deserved faster attention. The pool was recently closed after the water turned grey, and management stated that the monitoring system was not functioning properly. A staircase near my building crumbled underfoot and remained taped off and unusable for over a month before finally being replaced. I have also reported broken window seals causing moisture and mold concerns in my apartment; only after escalation to the parent company did it seem like these issues started receiving meaningful movement. I understand that apartment communities have rules and that pool regulations matter. But good property management requires judgment, consistency, priorities, and professionalism. Focusing aggressively on a resident's water bottle during lap swim while larger maintenance, safety, and habitability issues sit unresolved is not good management. The onsite maintenance crew and some office staff have historically been great. My criticism is directed at the current management approach, which has made the property feel less responsive, less reasonable, and less resident-friendly.

Management never answers the phone. I've been here 3 years I see people always in the office but…read morenever answering the phones. Very hard to work with when you have issues or questions about things.

The management is great. The apartments are updated. Nice pool and fitness area. The grounds are…read morekept very well. Prices are fair market value.

People are picking the lock on the office and making copies of the keys to peoples apartments. It's…read morehorrifying! They access peoples apartments when they leave. I have notified the management and they do nothing. They also creep around and shine flashlights into people's windows in the middle of the night and when you look their gone!

The maintenance technicians arrived promptly at 9am and solved the issue. I feel they did excellent…read morework, and kept everything professional. These gentlemen are the real unsung heros, the glue that keep these apartments together! PS:If these men were under my charge, I would give them a raise! Thank you Miramonte Lodge for the wonderful living experience you always provide!

I was a resident at Miramonte Lodge Apartments for eight years and it has changed ownership and…read moremanagement a few times but the most recent leadership has impressed me most. In the past year the new owner had the parking lot resurfaced and restriped, put in new mailboxes, rebuilt the trash areas, gave the trim of the entire complex a fresh coat of paint, added new lighting in the covered parking areas which feels more safe. At this moment they are replacing all the roofs and updating the recreation center and poolside deck! It's clear that the current property owner(s) have a vested interest in bringing Miramonte Lodge into a new era. The reason I left has more to do with budget concerns but I'm going to miss the serenity of my balcony and watching the various frequent wildlife dramas unfold. Tyler, the resident manager and his staff are friendly and very approachable.

After reading several of the posts about the trash pick up, I could clearly see it was an issue…read morewhile on my tour. Gross. No thanks!

When we toured the place was a no brainer decision to get our next home here. Nice complex, amazing…read morestaff & great location.

We bought and sold with Judy and Amy Adler and recommend them without reservation. They understand…read morethe local real estate environment and are able to provide excellent advice. They staged our property beautifully , held open houses, and worked tirelessly to get our property sold for top dollar. One of the best real estate experiences I have ever had!

Julie is a great manager, very available and helpful…read more Website is good and convenient, thank you

A couple years ago this place's fire escape ladder, which was consistently left too low, hit me in…read morethe face right below the eye while I was walking down the street. It split my face open, requiring an ambulance ride and three stitches. I contacted them multiple times to get my ambulance bill covered but they ignored all my phone calls and emails, only responding once to ask me to send documentation of the incident, which I did! I was just thinking about this the other day about how rude, immoral, and lazy their office staff are and how they are totally happy to allow their crumbling building to injure random people on the street and figured I would write a review. To prospective tenants: skip this place! I imagine if you have any problems at all they will just ignore you until you give up because you don't have the time to take them to small claims court. PS: Lafayette, you owe me $3000. I take check.

Amy was amazing to work with. A very knowledgeable professional and flexible with her time and…read moreapproach. While I did a lot of research on my own, I ended up with a property she found that was completely off my radar (just shy of 20 viewed). She was timely in all her communications and very transparent about the process. I appreciate that she was balanced in her feedback and not afraid to call out major concerns. Considerate and respectful of my preferences and I never felt pressured even in this crazy market. Very happy with my experience and looking forward to working with her again for my future real estate needs.

I've had the pleasure of working with Amy on four real estate transactions (condo, first home, and…read morelarger single family home) over the years. I highly recommend her! My husband and I have different styles and needs through the process, which she consistently handles like a pro. I appreciate how Amy truly hears our needs and delivers just the right amount of information quickly to satisfy us both. Most recently Amy was able to help us negotiate the purchase of a home in this extremely competitive market and particular pocket of Portland. She and our mortgage broker had never worked together before, but it was their team work and her negotiation skills that helped win the sellers over to our offer with only a few minor tweaks to meet their needs. We are incredibly grateful for all the work Amy put into it while making the process so easy for us.

I've lived at The Residences at 11W long enough to recognize when a building is professionally…read moremanaged--and this isn't it. The on-site manager, Jorgan Shaw, has gone out of her way to harass me over where I park and what I drive, despite there being no violations, no complaints, and no such treatment of any other resident. I am a 100% disabled veteran, and this type of selective targeting and surveillance is not only inappropriate--it's illegal. I've filed formal complaints with housing authorities and Cushman & Wakefield corporate. If you're considering living here, ask yourself what happens if management decides they don't like you. Because at 11W, they make it personal.

They seem like amazing apartments, however, no one from the leasing team is available. I have been…read moreattempting to contact them through their website, via email, and by phone for the past week and have only received an automated response. I would love to live there and try to change this 1-star review, but if this is how reponsive the leasing team is - I have concerns.