We have been on palliative care for my mother with Spring Valley for a few months now. I cannot be more happy with the response we have had. The nurses have been great and the nurse practitioner is always available for any questions we may have. So far, we could not be happier. read more

This review is based on service for May-July 2020. When my dad went on hospice we knew nothing  about the signs of dying, what to expect at the end of life, or which stage of dying he was in, WE WERE ON OUR OWN! Spring Valley came to our home, dropped off comfort meds and did not explain to us how to give the meds, when to give them, how to give, nor did we know we were suppose to give them every couple hours. We found out later that we were suppose to drop them on the mouth for them to dissolve and weren't suppose to be swallowed. We were basically on our own, no support whatsoever! Sure we had a nurse that showed up once a week  but she was in and out and had no time to explain to us what my Dad was going through -maybe she didn't not know herself? I don't know- nor did she ever ask how he was doing or if was still eating? drinking? How much?, ect, ect...--- Our answer to our questions were never answered!  She just looked at us as if she didn't know the answers to the questions. I Transfered my Dad to another hospice agency after several painful weeks he had went through and they were no help! He was in so much pain and the hospice agency didn't help at all! We had a lot of bad nights and when we called in, a nurse in a different state would be the one to walk us through a crisis.  When we had an episode no one came to our home to help get my Dad comfortable as he suffered. We had no support! The nurse only comes once a week and they do not send anyone to see the patient if it's a crisis! As I stated earlier we transferred my Dad to another Hospice Agency  and they were right there with us until the end. They were Angels! My Dad only had 2 weeks left to live when we transferred him to the new hospice and the Nurse was at our house everyday and the CNA was there everyday to bathe him.. They were great to us! They made sure he was comfortable and he was no longer in pain.. so glad we found another Hospice and had him transferred from Spring Valley! I give them a ZERO! read more

I have watched Spring Valley go over and beyond for so many families. They love their patients and their families unconditionally.

This was my family's 3rd experience with hospice and our 3rd company. I can say Spring Valley took a much more personal and spiritual approach to their care. My entire family's needs were considered and supported from the beginning to the end. Everyone on the team was awesome but the chaplain was my favorite. He was to talk to and completely understood all of our feelings and beliefs. I highly recommend Spring Valley. read more