When I say RUN, I mean fast, RUN AWAY FAST and STAY AWAY FROM THIS COMPANY. They are the most irresponsible and negligent companies I have ever encountered. To take people who are in a bad situation and tell them that they will represent them and help in this difficult time and then taking money 19% to be exact, and then dropping the ball, it is horrible.
COVID caused many families to make hard decisions. Such as pay the roof over our heads or pay off other stuff, this is the decision we made, but instead of totally leaving the matter in air, we hired this company to handle the matter. They took the accounts and requested we stop payment those. We paid them $800 a month to handle these matters and use that money to make arrangements. At first we were at ease because we trusted that were handling things. Things turn for the worst. They dropped the ball on multiple accounts, while still charging the monthly, causing multiple garnishments and even a bank account Levy to be place of out bank accounts. Now we were not only paying them, we were being garnished in salary, and any money in the bank accounts being withdrawn to satisfy one of the accounts they dropped. Every time I call not one know what is going on and they keep promising call backs they never do. They refuse to refund the 19% charged on two of the account they dropped the ball on, knowing quiet well that they are liable for the mess. WE are currently in hell because of this company and their behavior is nothing short of customer abuse. At this point I have started desperately looking for a solution on my own and would seriously love to find out if I am able to sue them for negligence and emotional distress. In case you do not know, when a garnishment goes through you usually pay way over what the original debt was because you have to pay court fees and such, also, every time the court withdraws a levy the bank charges $100-$125 legal fee for the transaction.
PLEASE RUN, and do not give this company a second thought. If you have enrolled already, stay on top of your account/s and call them weekly, and even when doing that, you might have still made the biggest mistake of your life. Seek legal advise somewhere else and see about trying your best to negotiate on your own. read more