My friends and I had an amazing time. The crew were on point with service and allowing you to feel…read morepart of the team. Worth the experience, hands down.

I enjoyed this very much. I don't drink rum at all, but man did they kill it with their mixed…read moredrinks. Fruit punch, piña colada, and i'm blanking on the third option but it was also good. It lasted around 5 hours. They took us snorkeling(optional) after the island. Midway through the sandwiches were 10/10 maybe because of slight intoxication I guess we'll never know, but anyways overall experience was great and would recommend. You can see bigger boats but genuinely you don't get to see and talk to everyone it's a more personal connection on this boat.

This company left me and a friend stranded at Tamarindo Beach during our Culebra trip on…read more01/19/2025. No headcount, no announcement, no call -- just drove off and left us behind. We tried calling and messaging every number we were given. No one answered. We were forced to hitchhike with a stranger to continue the trip. The guide later admitted the mistake and promised management would contact us with a 50% refund, but that never happened. No call. No email. Nothing. This level of negligence is unacceptable, especially on an island excursion. Mistakes happen -- ignoring them afterward is worse.

They don't answer the phone. You can't schedule a trip. You can call, text, or leave a message all…read moreduring business hours and hahahahaha the joke is on you. They won't reply or answer. Except they will keep sending you the same request.

I should have trusted my gut instinct. This company is full of promises that they did not and…read morelikely can't deliver. I don't leave bad reviews but when I feel I was duped out of nearly $1200 your damn right you will hear from me! It's not even the money - I specifically asked about fishing for my son as that was the whole point! So now his day was ruined - which I may add he had been looking forward to for months! So yes, 5 days before our charter plans changed due to the other half of our party canceling their vacation. So, to stay honest with the company and try to do the right thing I informed Ellen what the situation was and that I could not pay $1700 extra on top of our $500 deposit. I told her we wanted fishing for my son which was the most important aspect of the trip. After back and forth for a bit she agreed we would have everything we originally planned but cut time to 4 hours- fishing she said could only be catch and release but for an extra $100 she would add more gas and bait for fishing! Well, that was not done- there was zero bait and zero extra gas used to go anywhere for fishing! I even called her per the captain's recommendation- funny how her story changed at that point! She said the bait would come from the captain catching fish and using that as bait... nope captain couldn't do it! I said where's the extra $100 on "gas" hmmm still waiting on that. Trust me if I wanted to take my kids to a "party island" and sit idle in the water for 3 hrs and use a dinky hook to catch baby fish I could have done that for way less than $1200! When I called her out on it I of course got the run around and blaming me for trying to hurt a small business! Lady, I love small business - I come from a family of business owners, but this is Not the way you run a business or treat customers. The best part I booked a separate fishing trip but was trying to do right by the company so they did not take a total loss- the other company gladly gave my deposit back! Again, I should have cancelled completely with island reef tours! Heed the warning- the boat was subpar, the service was not anything to gloat about and she promised many things that were not delivered! Don't worry I have texts about our conversations- she will only show the ones she claims is what she promised. What a joke!

Unfortunately, our experience on the island's tour with Island Reef Tours fell short of our…read moreexpectations and most importantly their promises. The boat was substandard and nowhere near what was agreed upon. We did not receive the promised boat, we booked a 36' center console with tower and second level (which they referenced for us to jump off of etc), instead were given a retired 30' Grady White Fishing boat. A boat where a third of the seating was on top of a cooler. The change from Dock D to Dock B, further solidifies the bait and switch operation was in full force. (I hesitate to use the word "bait" as there was no bait even on the boat despite promised fishing) We paid for a boat with a captain and mate (this too was pointed out in their email) all we had was a captain, this diminishes the service level available to all guests We paid for fishing, there were no fishing rods on the boat and fishing would have been nearly impossible with only a captain, never in over a dozen charters have I seen fishing attempted without a mate Rum punch was promised and paid for, that was not provided 20' floating carpet - this wasn't on the boat and at first the captain said there was no option for one. But he did eventually find an old damaged one that had about 10' of the 20' remaining Were promised the "crew" would swim over a cooler and umbrella, that too was not available, when we asked about taking anything on shore, we were told not too as the captain didn't want to deal with the sand getting on it We were told we could fish and cook our catch, without fishing rods and staff that too was impossible. We were promised a guided snorkel tour with the "captain and mate" that was not provided and could not be provided as there was no "mate" This entire charter operation is an embarrassment.

I'm always nervous booking excursions on vacation. You only get a few chances to make great…read morememories on a trip. The crew at Sail Getaways made this the highlight of our trip. I notice some of the small details that matter watching some of the other tour boats pull out. Like how all their boats are clean with padded seats which makes the ride out to the small islands as enjoyable as the destination. My kids loved it which is the main thing. I will definitely book with them again when I return to Puerto Rico. Thank You Sail Getaways!!

My husband I had an excellent experience! We booked a 4-hour excursion on Viator for $135 per…read moreperson, which is a great deal for everything that was included! Check in was at 12:30. Easy to find location with plenty of parking. We embarked at 1pm and returned at 5pm. The capitán, bartender and staff took such great care of everyone on the clean catamaran. The lunch was fresh and delicious and the drinks flowed the entire time. Plenty of time to snorkel and relax on the beautiful Cayo Icacos. It was perfect!

Definitely one of the highlights of our trip. The water is beautiful and perfect for swimming and…read moresnorkeling. Our hosts were very good at explaining how to snorkel for first timers and guided use to the reefs. Equipment was top notch and we saw so many beautiful fish. The lunch was tasty and we had unlimited pina coladas and coconut mojitos ayyyy!! Also we got to go down a water slide off the boat. So special and memorable!

We had the best time!! The 5 hours fly by, but also moves at a comfortable pace. I didn't want the…read moreexperience to end, but also felt fully satisfied by the end. We enjoyed the sunshine, the fun vibes provided by the crew, got to wander around Icacos, and also got a gorgeous view of the sun setting! Drinks were delicious & lunch was provided. They have everything you need to have a comfortable journey! Super happy to have picked this organization to experience a boat tour with.

A great experience with Captain Jimbo, Herbert, and Ralphie. I've never seen so much coral and…read morefish. Ralphie made sure to show me the best spots and Herbert took some great photos and showed us some of the local sea creatures. They served a tasty lunch, fun music, and of course a kick a$$ rum punch. Can't wait to do it again.

I had so much fun, can't wait to go snorkeling with them again!…read more The Captain and his men Scott and Herbert were super friendly group of guys that gave special attention to everyone on board. They gave us instructions for snorkeling, and helped everyone to securely fasten their gear. We stopped at three spots for snorkeling. The first one were very close to Icacos Island, which was deliberately in a shallow area, so first time snorkelers like me can get some practice before going into deeper waters. The other two spots we stopped were in the middle of the ocean, among the reefs and vast expanse of the Caribbean Sea. Herbert, an experienced diver that guided our tour, dove down and flipped lots of rocks and caught little star fish, urchins, shrimps, crabs and other interesting creatures for us to see. It was amazing, and something I couldn't have done if I were on my own. Snorkeling is such an easy sport, even though I've only swan in water parks before, I find it easy to swim the sea with no problem. Lunch was prepared by them, with cold cuts, cheese and sandwich bread. I'm not a fan of these type of food, but I didn't expect hand pulled noodles in the middle of the sea either. Food was not the point of this trip anyway. If you don't like these food, you can always bring snacks and just put them in the cabin downstairs. In the end, we sailed by this small piece of land and saw iguanas climbing up the trees. It was really nice. I learned about this tour rather late, so I didn't meet the book online window (at least 12 hours ahead), had to call in and make reservation. I would recommend everyone taking advantage of their online booking system, it is real-time and you get $10 off.

Rented the zodiac style inflatable motor boat for 90 minutes with my son. They require a guide in a…read moreseparate zodiac who was a cool guy and a good idea as this area has some boat traffic including cruise ships and large yachts including Amazon Boss, Jeff Bezos. We enjoyed the zip around San Juan harbor and stop to swim. $165 for 90 minutes. Boats are in pretty good shape. They have organized departure times in this Sunday we're 10:30am 1pm and 3:30pm.

The plan was to visit Culebra…read more We had a great 40 minute bus ride from Condado to the Fajardo Safe Harbor for a pleasure boat ride for 20 post wedding guests. We arrived on time and we were warmly greeted by the captain and 2 crew. After a basic safety briefing we charted out towards Culebra in overcast weather. Instead of Culebra we settled on the uninhabited beach of Caya Luis Pena before Culebra with crystal clear waters in about 20 minutes. The waters were translucent clear turquoise and beach sand was pristine. Water temp was around 79-80F. Weather was overcast and comfortably cool. They laid out a simple light sandwich buffet for lunch with beers and tropical cocktails. Snorkeling, swimming and relaxing for a few hours, we spotted small schools of fish and a very cool bachelor Stingray circling looking for scraps. Crew was incredibly friendly and helpful and everyone enjoyed the short beach visit. The return trip was much smoother and after jumping back on the bus we were able to stop by a bbq joint for coconuts and fried stuffed empanadas.

These guys were great for visiting the bioluminescent bay! The staff spoke fluent English with our…read moreprimary guide being from the US mainland. I recommend wearing water shoes as you'll have to walk through thigh deep water to get to the kayak. You want to plan your trip as close to a new moon as possible as you want to eliminate as much light as possible to really see the glow. Annoyingly there is a neighborhood above the lagoon with bright spotlights but facing the water way and lingering near the other side of the lagoon the bioluminescence is still very visible and a total blast. The guides even brought us a tiny jellyfish to observe and see how it glowed as it wiggled in our hands. I wouldn't even bother bringing your phone, I highly doubt you'd be able to capture the glow while holding still enough in a kayak. Navigating the mangroves was tricky because the guides blue lights were just bright enough the destroy our night vision and not see the low hanging branches. I would hope in the future that the guides would switch to red lights to make navigating in the low light easier.

The bioluminescent bay is a total joke - don't waste your time or money on this trip. The bay…read moreitself is a swamp of putrid, dead fish smelling water. There are dozens of other tour companies out there as well making it feel like overcrowded amusement park rather than nature. The mosquitoes and biting flies added to the misery. And then there was no bioluminescence to be seen. They said that's typical with all the climate change/light pollution. Really bad experience all around.

Me and my wife had an amazing time at culebra...... The…read morestaff was awesome and culebra is a must go!!!!

El Este tours came in clutch! Amazing time! We were a party of 12 and it was well worth it!…read more Isabella, Joey, Isaiah & Capt. Gio were awesome! I drop my sunglasses while snorkeling and Joey came to the rescue. Isabella was a great bar tender. Such a great time!