Frost's Pharmacy in Rosanna Village is one of the few late night chemists in the area, making it…read morepopular with locals. Yes it is just a pharmacy, but one jam packed with all you would expect from a well stocked chemist. However what you probably didn't expect to find is the consistently changing gift selection you will find here. As well as perfume you will find trinket boxes, photo frames and sparkling costume jewelery. Perfect for that present you forgot to pick up during trading hours. The staff here are very approachable and friendly and you can get your prescription filled in quickly. What else do you need from a chemist? How about those yummy jelly beans, they really do cure all ailments, and yes you can get them at Frost's.

Purchased a Madella Swing for my wife as her current pump (same model)was not adequate. After…read moretrying the pump only , we found that it was the same. On the same day we returned the item and had to wait till today for the store manager/pharmacist to contact madella. He states that there is nothing wrong with the unit and I am not entitled to a refund or store credit. I pleaded with the pharmacist that this unit was not suitable for my wife as it didn't do the job for her. The pharmacist was adamant that he will not give us a refund or store credit. He was very rude and showed no understanding or reasoning. Hes attitude was very poor towards my wife and I. This guy has no idea how to treat customers, especially mothers with children. Please do not shop there. They are only interested in your money and not your health. This guy should be sacked. If this is how all Chemist Warehouses are, then we should all unite and black ban them for extremely poor service, rudeness and no sense of compassion. We are now out of pocket approx $200. Thank you very much.

1.0 out of 5 Chemist Warehouse Heidelberg reviews 11 Sep…read more2015 Very rude customer service in the store, the manager is not responsible for customer and his company at all. Refuse to sell stock to customer, reason is that the customer enter his shop twice in 30 min, but the truth is they actually just arrive there, Asked him to check the security camera to show the evidence, but he is too coward to check. He was Saying that "Why should i need to check", thats what a "Very professional" manager would do to customer. He is actually blind (that scared to check the evidence) and deaf (that doesn't listen to customer's voice). Thanks to that "Very professional" manager at Chemist warehouse Heidelberg Branch that he might be racialism and treat customers unfairly. thanks to the "Very professional" manager who gave us very "good" customer experience at Chemist warehouse Heidelberg Branch. We will then try to share to everyone else. Hey "dear" manager at Chemist warehouse Heidelberg Branch, you don't need to thank me for it.