Great place ! My son Max is on the spectrum of autism…read more Without Tender Touch and particularly Mrs. Moser and many others, Max would not have the skills to live life on his own, let alone going to College and doing well there. It's done in an loving environment with enthusiasm and knowledge.

From the owner: Tender Touch is a pediatric occupational therapy office.read more

AVOID. My experience with this rehabilitation center was extremely disappointing. I personally…read morewitnessed several of the issues firsthand, so my concerns are not based solely on what my mother reported. While the nurses were generally kind and professional, the conduct of some of the CNA staff was extremely concerning. A CNA made a threatening remark toward my mother, which was completely unacceptable. I also personally witnessed concerns regarding my mother's food. On one occasion, I raised the issue of food being left by the sink rather than being given directly to patients. Before I could even finish explaining what I had observed, one of the nurses acknowledged what I was describing and finished my sentence for me, confirming that this was something they were aware of. Despite replacement food being available, my mother was not provided with a replacement meal when needed. Another incident was particularly disturbing. While I was helping remove my mother from the facility AMA, a nurse clarified that one of the CNAs had been putting my mother in an oversized diaper. I initially did not understand the significance of this until the nurse explained that it was being done to make my mother feel embarrassed or silly. That behavior is completely unacceptable and deeply concerning for anyone entrusted with the care of vulnerable patients. The condition and maintenance of the rooms were also very poor--far below what I would expect from a rehabilitation facility and, in my opinion, worse than some budget hotels. I want to acknowledge that several of the nurses were kind and responsive, and I appreciated those individuals. Unfortunately, the behavior I personally witnessed, along with what was acknowledged to me by staff, overshadowed those positive interactions. The facility needs to seriously address CNA conduct, patient dignity, food service, and the overall condition of the rooms. No patient or family member should have to question whether their loved one is being treated with basic respect and dignity.

How I was tricked into thinking this was a 5 star establishment. Don't know where the high ratings…read moreare coming from. I'll start by saying SOME of the staff were very nice but it almost felt manipulative in that it was to keep you from complaining. They are indeed understaffed. The care my father got was not great. He was never clean and spent a lot of time in hospital gowns instead of his own clothes for some reason. They told us laundry was done everyday and he had a week worth of clothes. His teeth were never brushed and he was wet a lot of the time. The PT was BS. They do minimal to keep you there as long as possible. He spent most of his days pinned against a table in front of a giant screen tv with nothing else on the table. His wheel chair should have been in the dumpster years ago. Disgusting and was missing one arm rest. My dad has severe dementia so I'm assuming they gave the bad equipment to those who couldn't complain. His food was left on his tray if he was sleeping and it was never actually given to him unless we showed up and fed him. Although it was a battle we finally got him out of there. Whats scary is I heard this place was one of the better ones. Our healthcare system is broken beyond belief!

I started working here approximately 6 months ago. The staff is super caring and devoted. They…read moretreat every resident like family.

My mother resided here for a total of 4 months before her very tragic and unexplained passing. She…read morewas very young with a very aggressive form of dementia. My siblings and i were out of options for caring for her at home and laurel bay advertises themselves as specializing in memory care . From our experience this is very untrue . She was put on and off several psych medications that took away any bit of her that was left. There were a handful of CNAs that really did give our mother the level of care we had hoped for but that was where it ended. We were called and informed that she had a fever and was being brought to the hospital , when I arrived she couldn't even lift her head or speak to me no one could give me answers they said she arrived that way . We were seeing my mom every week up until two weeks prior to this fever bc we had a brand new baby in the family and couldn't make it there . So what transpired in those two weeks that we didn't see her we will never really know . She quickly declined in the hospital she had clots in both lungs from what we were told was from her being so immobile . This was the same woman who 1 month ago could not be still , she paced from the anxiety and when she was calm was dancing all over . She passed away two weeks after being admitted to the hospital. She didn't have much for belongings , some pictures ( there were several lost within her first month there during a room change ) and her wedding band . In trying to track down her wedding ring which prior to entering laurel bay she had NEVER taken off , EVER i was told that it was found on the floor by one worker who gave it to another worker who placed it on the nurses cart. From there it disappeared. No trace of it . I filed a police report with no success. The only piece of her marriage , of her life before her disease, her 42 year marriage . GONE. To add salt to the wound as we were mourning our mother on our first Xmas without her we received a call on CHRISTMAS EVE from the billing department asking to collect a fee of 300$ that was owed from her stay !!!!!!! No condolences , just looking to collect . While a little lengthy in description this was our experience in laurel bay for the very brief time our mother was there, Putting mom into a nursing home truly was a last resort for us , we thought it was the right thing for her , we tried to care for her so long on our own and we thought they could provide her with what we couldn't. There is no doubt in my mind our mother would've Alive today If we had kept her home for longer .