Spectrum the worst internet provider. they are scheduled to come out to my house for the 4th X and they still cant find the problem. I have the highest internet they offer 300mbps and I'm running speedtest.net and it reads 15.5 mbps. I am so disgusted with this provider that it isn't even real. I want to switch to another provider oh wait they don't have another provider in my zip code it a monopoly. I was looking to see if xfinity is coming to our area and they say sorry at this time we are not in that area call are partner spectrum. Well new flash Xfinity Spectrum suck. I have a few words If Xfinity is spectrum they need to work on getting there service up and running and if its not there service then you should not partner up with such a terrible company. I ;ive in the 34746 area can anyone please tell me if your are having this same problem. read more

I have to agree with others that the takeover of BrightHouse by Spectrum has been awful for existing customers. My bill keeps going up up up with no change in services. And when I call, they say there are no promotions or breaks for existing customers. What a business model: punish your existing customers! They know they have you over a barrel, and are just pushing it as far as the market will tolerate. Goodbye, friend! read more

This is the worst service I ever had. I called on Saturday to get WiFi they told me Monday. Monday comes the tech gives me some BS that he need a bucket truck to access the main box located in my neighbors home, ok I'll wait until Wednesday fine. Wednesday tech comes "b the tech that came on Monday put in the wrong request and by the way YOU need to cut or hire someone else to cut your neighbor tree back, so why am I paying for your services if you can't do the job. Cancel me request met o read more

We had Brighthouse cable, internet & phone for over 10 years & had great service. Spectrum took over & our bill was increased with no explanation & it seems every day there are glitches in both the internet & TV. Guess it's time to look at AT&T or Direct. read more

This is the worst company I've ever done business with. Bright house was a dream compared to these people. Deceptive advertising must be also stopped. If you were a bright house customer you can't be bundled at $29.99 each. Your new rate is over $190.00 a months. Time to cut the cord! read more

I would not give you any stars!! You are the worst cable co. I have ever been connected to. I have been with comcast and brighthouse and compare to them you are not even close. I have had so many more problems since you have taken over brighthouse that I now have considered putting a disk on my roof. If I could get another internet service you would be GONE!!!!! But even saying that I find it very hard to continue with your very poor service, I thinking of rather doing without then having your service read more

Called to cancel. Agent not only misinformed of my billing cycle date but selected the wrong date of cancelling. He also initially did not ask my cancel date, cancelled without confirming, and then had to restart my service and select the correct date of cancel once I interrupted and informed. An easy task done entirely wrong. His errors resulted in receiving an additional bill, that they would not waive, though it was nothing I did wrong. They do not accept responsibility and it all falls on you. Thankful I switched service providers, finally. read more

Multiple issues on their part with scheduling install- they got the wrong address and had to completely cancel the order, then the next day the tech never showed up or called me...even after my 4 phone calls to spectrum asking for a phone call from the tech... customer service did not take any responsibility and supervisor said he would not offer any compensation for install fee (after our 4 day delay) or even note the system to approve a credit to our account until "after" installation was made. Sure, after we're locked in and then they'll probably offer me nothing but a bill- I don't think so. We cancelled & att was able to help us right away. Missed a bullet there. read more

What a horrible "service provider"! Since Brighthouse had become Spectrum we have had nothing but Internet outage. Bad! Very bad!

I initially called a few months ago to change my service because of a promotion I received in the mail for $49.99. After speaking to two representatives that were very pleasant, I am transferred to a third representative that immediately tells me that I'm not going to be able to get any promotion. When I asked why, he said because I'm an existing customer and it didn't apply. I then told him that there was another person living here without an account, if I would disconnect and then have them open up a new account,could I get the promotion? Again he said no and states that they would ask for a proof of lease and my name would be there so no point in cancelling. I have now been on the phone for almost 30 minutes and become extremely irritated and hang up. For the past few months I've been looking for alternative internet service providers in the area and after speaking with a couple of neighbors, find out that century link offers a $49.99 deal and that I could switch. I called this morning to deactivate my services and began speaking with Suzanne in the Retention Department. She completely changed my mind!! Listened to my entire complaint and actually gave me a better deal than what Century Link could offer. If it wasn't for Suzanne, you would have lost a customer and would have probably received a negative review. Yes, your services are excellent (internet connectivity, speed, allowing multiple devices at the same time, etc.) but your customer service was lacking and I'm glad that in a few months you have already adjusted and have people like Suzanne working for you. I will continue to be a faithful spectrum/bright house customer. read more

THE ABSOLUTE WORST in Customer Service. Our bill has gone up with no additional services. When I call to ask if something can be done, I get transferred to no less than 5 different people, none of which has the "authority" to help lower my bill read more

Haven't had service since hurricane. Doesn't seem to matter to them. This is the most unorganized company ever. They are never on time for appointments and never fix the problem the first time. Brighthouse was much better. They should give us free service with unlimited channels for the next 10 years. Direct tv here I come. read more

Internet 100 GB only works 20-40 GB max. In addition, most of the time not working or intermittent. Customer Service personal incompetent. Spectrum not interested in solving the problem read more

The internet is okay. They called me and were blaming me for still having my service active at my old place that I just left two days ago. Not even three days ago, I got told to wait for the service from another person at my new place to end which is soon now but, I have no internet now and don't know if I even want to call them back. They rushed me into just saying cancel my membership which three days ago I was told qualified for some deals until I canceled. I don't even know if I canceled cause the person was rushing me. I bet they just wanted me to cancel so that the deals they were offering me, I couldn't take anymore. As a 5 year customer, I'm disappointed how I treated. It's nice to know that I don't have a say if I cancel my internet or not and that when good deals are offered they try to find a way to make sure you can't use them. They will just corner you and say different things then the last to just get you off the phone. Overall, its just the people for spectrum. Not all but it only takes a few to make the company look bad. I do agree also though, they aren't the best in weather. I've not had perfect internet though before so its okay. I don't recommend getting higher end internet because I did once and then went back down because when I ran the internet speed test, I barely changed. I will also say, if they aren't just trying to cancel your internet(which is just bad customer service for a long standing customer who wasn't ever late in payments), you will be on the phone for about 30 minutes most the time if not longer. They may even debate that you need tv and their phone and sell you everything(which is just business), but is very annoying if they call you while you are out and about. They don't take no very well as an answer either. I said no and was on the phone for another 5 minutes, as they told me I would be silly not to take up the deal of the month or something like that. read more

Worst company I've ever dealt with on the phone for over an hour never fixed the issue. Finally told them I was none with their "Service" the raising of the prices and the missing channels " really I can't get ESPN? Your channel selection sucks and I think you're greedy bastards that are trying to take advantage of the people not paying attention. If you are looking for this service I would look elsewhere. Said to them I was looking at keeping the internet =$60+ for the cheapest one. When their advertisements said $29.99 SCAM. Run from this company read more

In 2013 I turned in a digital cable and modem box to the McGuire Rd. office BrightHouse which is now Spectrum. Now they have no record of me turning it in and I was told o set it down and they will mail me a receipt. Never got it. Spectrum has taken over with terrible service by phone agent Tyrone and Lisa (supervisor). Also never returned my call liked promised. Spectrum refuses to conduct basic costumer service and would rather call me a liar than obsorb a misplaced box by their predecessor. Like father like son with this company. I will use every vessel to tell my story knowing I'm not the only one that has been through this with cable companies like Spectrum. Streaming must be why they they can't compete or just like warm service. read more

When we had Brighthouse the service was very good, but now that Spectrum has taken over, they stink. We are very tempted to cut the cord, especially since the new upgrade is still being worked on by their crack engineers. Perhaps that's what they're smoking, because the new upgrade makes us really want to quit this no service company. read more

I wish I could give negative stars. I got Spectrum as a result of their takeover from Brighthouse, with which I NEVER had a problem, but nothing but problems with Spectrum. The last straw was an obnoxious letter I received saying they would be increasing the charge for my service by fifteen dollars a month. So I signed up with AT&T, which I had before and had no problem with their technology, but their personnel are dumb as rocks. It's ok as long as you do not have to talk to anyone. When I called Spectrum to cancel THEN they have all kinds of deals. Told them they should not have sent me the obnoxious letter. I was paid up thru the 9th so I said cancel it then. Of course, they cancel it at 10:20 AM so I guess I did not play for the entire day. Such weasels! They have guarantee I will NEVER sign up for their services again. read more

Awful. Simply awful. Problems with the service,channels going out, etc. Better since they changed out our modem, with thankfully, they were willing to do. Thank goodness the Brighthouse people are still in place that come out to the house - and when you call in and get Brighthouse people, they're great. Fantastic, to a person, we love the Brighthouse people. Chat, not so much. I'm on my second chat agent that does not understand today's question, which is pretty straightforward, just asking about updating to the Spectrum TV page on my computer, whether it is necessary to do anything, and what features if any might be different. Apparently the answer is that for one, you need to have an itunes account. ?? This after 15 minutes of pointless back and forth. Just hung up without an answer still. I've also been informed that our bill will be going up when our Brighthouse deal ends. At some point you have to be realistic about what you can pay. Cable bills feel like a shakedown. =( This experience has us looking at ways to cut the cord. read more

One star because the service is usually okay. But their billing is awful. I paid our bill in full last month and every month. Due to a community issue, I expected an increase; I've been calling Spectrum in an effort to find out about that but they never gave me answers, until today. Last month our bill was $56.12 - today the bill is $355.47. Of that, $130.15 is for an increase in last month's rates that weren't on last month's bill and which we were never informed about. The rest is what they say our monthly rates will be going forward. The total includes what appears to be double billing on a few lines and could not be explained by the woman I spoke with. I said I wouldn't pay $130.15 for charges I was never informed about. I also said I wouldn't pay over $200/month so we needed to find another plan. We settled on basic, about 40 channels, most of no interest to anyone I know, lacking even a viewing guide. We still have the landline and internet along with this poor excuse for a TV package, all for the "bargain" price of $139.63 a month. The Spectrum woman said there'd be a charge to make the downgrade in service, but I complained so much that she dropped it, although I suspect it will show up on the next bill, along with the backcharge of $130.15. Time for a change. We can be treated badly for free - we don't have to pay for it. Someone wondered why our legislators don't protect us, the people. It's because companies like Spectrum make huge campaign contributions to make sure no silly laws get in their way. Like I said, time for a change. . read more

Stay away from this company!!! They charged me for a month of internet that I am not using and refuse to give me my money back. There is a global pandemic and they have the nerve to say- it is what the policy states. There is nothing we can do for you. Their internet is extremely poor quality too! read more

Spectrum has out dated cable boxes in New York you could record on one DVR box and watch it on your other TVs. There packages are new York price with less channels. read more

Spectrum told me my 1st bill would be due 30 days after installation. They sent me a full bill due within 9 days than billed me again 2 weeks later thus charging me two bills within 30 days. When I called customer service they tried to tell me I need to include the grace periods in the billing time like I'm a idiot. They also didn't tell me of a $45 installation charge which they refused to credit. I was charged $362 within 28 days. They are flat out liars and have terrible customer service not standing behind the lies they tell you to get you as a customer. read more

Prices waaaay to high. We are switching to Youtube tv and already have Netflix and Hulu. We will save over $70 a month. Also, we do not like supporting your destroy our president media News 13. People are getting the real news via other means. Wr are on to you and will cheer when you go out of business. read more

I had Bright House and it was great. Then with the takeover, it became Spectrum and the service and quality disappeared. They over charged me. Every month there were more and more taxes added on. I recently cancelled and it was impossible to get a real live person on the phone for days. When I finally reached a real live person, I was told they refused to cancel until I returned my equipment. So I returned it All over the store there were advertising signs stating that prices are all inclusive meaning they include taxes and fees. THEY DO NOT INCLUDE TAXES AND FEES. They will charge you more and more very month and you will get no service and you will not be able to speak with a live person. FALSE ADVERTISING. PRICES ARE NOT ALL INCLUSIVE. There is no contract and they can charge you whatever they want and it will increase every month. I changed to AT&T. So far much better. read more

I signed up for low cost internet, 3 months in (3rd billing cycle) the bill was raised. Supposedly it's some nationwide bill hike. Seems little unethical to just hike rates. read more

How can someone show up at my house 2 days before a schedule appointment to ask me if I'm home ? I had an appointment, he then said he was in the area and figured he could come by and pick it up. Thank god for security cameras and home security, I saw ur face and even recorded it. You can not just "show up " cuz ur in the area this is crazy and very bad read more

I subscribed to internet and home phone services in July 2017 when I moved here to FL. For the most part, I have not had any issues with Spetrum for internet. I never did buy the home phone so I can't speak for that service. I have always had my service except one or two times when it was out for a couple of hours. We just went outside and enjoyed the weather. Now, almost a year later, I am moving and internet is provided by the landlord in my rent. I called to get the service shut-off date set up. I had to call 3 times. First call, I followed the prompts to the moving specialists. But they didn't give an option for shutting service off. I don't NEED the service moved. They hang up on you when you aren't looking to move service. I finally got through to a representative and she told me there's a possibility that I will get a refund check if I overpay. Service will be shut off in the middle of a billing cycle. The problem is, my full name is not what they have on my account. When I called in, I told the guy my full name. I even repeated "My legal name is *NAME* but you can call me *Short Name* for our call". They put Short Name on the account. So if I were to get a check, I couldn't cash it. I asked her to change it and she told me that there are two options: Go to a store and fill out a name change form or have them mail me the name change and mail it back to them. Really? They didn't listen and entered the wrong info and now I have to use my gas and time to drive 30-45 minutes to the store to fix their mistake. TL;DR: Their automated phone service makes me want to take a sledgehammer to my own face because it's infuriating and their policies for correcting their mistakes forces you to use your own time and money to fix. Other than that, their internet service is generally fast and efficient with two streaming devices, two cell phones and two computers always connected and in use. read more

We are forced to deal with spectrum because there are no other cable companies offered in my home which is so unfortunate. If you have a choice to choose between spectrum and any other cable company in the entire world, please choose the latter! You can never speak with a representative without an hour+ wait time, there's a constant outage and other random technical issues that somehow take forever to fix. I hate spectrum and everyone I know hates it too. They need to fix their customer service read more

I am too upset with the technical service spectrum and customer service, last 2 hours to answer the call to activate the Internet. Please keep in mind that the time is worth, too bad REALLY BAD and terrible service read more

I called and asked to upgrade and get more channels. Suddenly I lost a bunch of channels and am getting charged $35 more a month. Called and complained and they said that the basic channels aren't available with their premiere package. Wtf read more

The lack of concern for customers with this company is outstanding. People on the phone tell me a different story than the truth, lying to me, and being exceptionally rude. Congrats BH, you just lost a customer. read more

Spectrum is the worst company I've ever had to deal with! They are thieves!!! I closed my previous account and opened a new one when I moved. I THOUGHT I was making payments at the new house but apparently I was paying at the old location even though I haven't lived there in two months! I brought them my lease proving I was no longer living there and they said a transfer of funds would be put in place within 24 hours. I called 48 hours later only to find out they won't be giving my money back because they can't prove I wasn't living there even though I closed the account. Because of the discrepancy of one of their employees not closing my account I have to pay for it!! I won't be getting my money back and I'm now past due on the new location. Even with a clean record of always paying 2 weeks before the amount due my story is unbelievable and there's nothing they can do! Thieves!! Once I make my payment I'm going to AT&T. read more

Ever since spectrum took over Brighthouse it has been a headache. Called to pay a bill was on the line for an hour getting passed around from one rep to the next. No one there seems to know what there talking about. A rep answered the phone and greeted me by saying "hello" didn't mention her name, what department she was in, nothing!!!!!!! The people that pick up the phone are unprofessional, tacky, and unable to provide clear information on THERE own service!!!!!!!!! Looking forward to canceling my service. I DO NOT recommend Spectrum to anyone looking for cable/internet services. read more

Spectrum.........QUIT ADVERTIZING FOR NEW CLIENTS. YOU CANNOT SERVICE WHAT YOU HAVE. I transferred from residential to business 2 weeks ago. Business phone number STILL has not ported over after FOUR phone calls. Spend your money on Customer Service, not advertising. Please, someone, anyone, give them competition. ATT, your Drect TV does not work through my trees/clouds. Is anyone else out there? read more

Just signed up, so I can't comment on reliability or other issues people have mentioned. I CAN say however that their pricing structure is ridiculous. Like most ISPs, they install a router/cable modem to connect to their service. UNLIKE any other ISP, they disable the device's built-in WiFi. If you want WiFi, or any connectivity at all since phones and tablets don't have ethernet, you have to pay an ADDITIONAL monthly charge. This is for a feature that costs them $0, and which all other providers correctly consider part of basic service. Typical greedy cable company behavior, based on exclusivity agreements that give them a monopoly. I really hope Verizon or some other ISP comes in and puts them out of business. read more

The worst service I have ever used. Every month they lock me out of my online account and do not recognize my password and I have to call and have them reset it, and it is not my error because I write the password down. I've called maybe 8 times now for this same issue and they only fix it temporarily. Also, I called them when I started the service to say that I did not want cable service and that I just wanted internet. Well my apartment complex backed out of a contract with them where the cable box was included in our rent, but we never had our services activated to begin with, so when they cancelled the contract, spectrum started charging us for the cable box again. Now my bill is $200 more than it should be and I have been on the phone with 3 different representatives and a supervisor for the last 45 minutes trying to get it taken care of. Worst service, they do not have it together as a business, and if you have to call them it will eat up most of your day. read more

16 people I. Line, 3 windows open. I just want to drop off my box. Gotta stand here and take up my lunch. I'm glad I dropped them.

Brighthouse used to be great.... very poor customer service now. Last week I had an appointment between 10:00 and 12:00. I called after 12 to make sure they were coming. The girl said they were. She asked if I would like the tech to call to let me know when they would be there. I never got a xall. I called at 2 and she said they called and did not get an answer. The phone # is the same as on my acct. I never received a call I had the phone with me at all times, I checked the call logs I never was contacted. I don't even want to go over how I was treated with customers service. So now I am Brighthouse free YAY!!!!! read more

I called Spectrum to set up new service through https://www.thecharterbundle.com/order/step1?offernumber=155&offername=&statename=Florida&cityname=Ocoee&zipcode=34761 website - the Charter Spectrum Dealer. On the site they offered a deal for internet and voice for at 49.98 for the 1st year and 64.98 for the 2nd. I asked the rep twice if they were honoring the deal that was on the website since it states 64.98 for 1 year on other sites. He said both time yes. When I called the next day for my service time, I went over the billing again to find that they did not honor the deal online and they did the "bait and switch". I am calling to get this corrected and even showing them on the site and they will not honor the pricing that is clearly in writing. Here it is verbatim: "Spectrum Internet® + Spectrum Voice® Unlimited - Starting at $49.98/mo for 12 mos* Bundle price is $49.98/mo. Yr 1 & $64.98/mo. Yr 2; standard rates apply after 2 years. Qualifying bundle includes Spectrum Internet with speeds up to 100 Mbps & Spectrum Voice Unlimited. Spectrum Internet modem is required & included in price; other equipment, install, taxes, fees & surcharges may apply." The person I am on the phone with now is looking at the website and still trying to tell me that I don't see what is clearly in writing. read more