What a waste of time! Went in at blanch store to get my eye sight checked up and requested the staff to give me in writting whatever my eye sight is coming up, as i am going through alot of other treatment at the moment so my GP wanted to have a eye sight checked properly. Mentione everything to staff at the start what i actually want from them and main reason why i am there. Met 3-4 different staff members during this time and at the end the last one staff memeber said she cannot give anything in writting .. There was alot of staff in the store but seems staff need more training about the services they can offer. I wish staff should have mention this to me at the start so i would not waste my 1 hour there and find an alternative place who actually have more trainned staff. Complete waste of time. read more

Had my Varifocal glasses done a while ago. Wasn't very happy with them. During my appointment I felt like I was in the factory. Their customer service non existent. Also the price advertised for Varifocal from 230 Euros ended up paying 540 Their so called designer frames are cheaply made. After one of my lenses got scratched I decided to look for a new optician. Found one in Dalkey. Gill Opticians were absolutely amazing. From the time I entered their establishment the customer service was excellent and huge selection of high quality designer frames Also they use Zeiss lenses which are the best. If you need glasses that will last you for long time I would recommend Gill Opticians to anyone. You won't be disappointed read more

While on my first day of vacation, my Phonak hearing aids had the earpiece receiver break off at the hearing aid base. I called Specsavers and they said they were a Phonak supplier and could fix the device. I made an appointment, arrived on time, and was shown right in. Kelly was very professional, diagnosed the problem, found the right part and installed it, and reset my hearing aids in about 20 minutes. All for a fair price. I found them delightful to deal with. Well done! read more

I'm updating this review for a third time because the saga of Specsavers continues. I need to rant about their contact lens teach session. I previously thought that this service cost money so I was annoyed to learn that it was obligatory in order to purchase contact lenses. I now know that the teach is free but it is still causing me a lot of frustration. Let me describe to you my teach. I went in about a week ago and desperately tried to fit the contacts in my eyes. After a half hour of me poking my eye out, I got it in but the woman at Specsavers said that I wasn't good enough to get the contacts that day. I failed my teach! I was told that I had to rebook another appointment. Yesterday, I went in for my second teach. I felt like such a loser, having to do it again. Anyways, to make a long story short, I failed again. This time I was told that my eyes were too dry and irritated to do the teach. The optometrist forbid me from trying after two lousy attempts. What the hell? I find the whole thing bizarre. I think that the people who work here are slightly hysterical and lack the patience to teach me properly. So I'm a little slower than most, but, for the love of God, I need to see! read more

It was probably the second... and the third time I needed a sight test for my learner's permit (an ongoing adventure to this day) that I came to Specsavers. After spending entirely too much taking glamour shots of the backs of my eyes at Vision Express, I realised my habit of forgetting to send the slip in was really going to cost me, Luckily the exam in Specsavers was faster and cheaper. And a lot more understanding. The wait was short, the actual test quite fast and once paid for I was back on the street in under an hour. Clearly, they have an eye on good service. *ta da!* read more

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Was having a problem with my glasses so returned to the GPO store to get it checked. Turns out I'm just a little blinder than I was when I got my last glasses. Received great customer service from Steward who spent a lot of time with me helping me pick new frames. He was super patient and extremely helpful. He put me at ease. Eoin, the optometrist was also great, when he rechecked my vision. read more

I went in with some irritation in both eyes - thinking maybe I should visit my GP. Headed downstairs to get the eye test, every staff member I encountered was friendly and extremly helpful and the optometrist I saw imidiatly put me at ease and was good humoured and helpful. She tested my vision and did a thorough test of both eyes all for the princly sum of €10 a complete bargain ! Absolutely head along to this store if you are having some eye trouble - I highly recommend it read more

I had booked an urgent appointment for Specsavers Nutgrove today. I had been experiencing pain and blurred vision in my left eye. For an unavoidable reason I was running late. I accept my fault. I called to say I was running late. Shop assistant did not care he told me 10 minute threshold I'd have to make an appointment another day..I told him I was 2 minutes away he was very unhelpful. But that is not my complaint. I arrived at the empty shop to be told I'd have to make another appointment or wait to see if someone didn't turn up. They would not listen to my condition or the reason I was late. ( I accept my fault I was lateI). But I have normally waited at least 15 minutes for previous appointments). But it was their manner that made me decide to seek an appointment elsewhere. One would not make any eye contact the other grinned at me to the point that I thought he was going to laugh. The lack of flexibility unwillingness to listen and poor attitude was very disappointing. After at least 10 years as a customer myself and my son will be going elsewhere. read more

For about 20 years now I'm secretly hoping my eyes would get worse so I can get cool glasses but every time I have my eyes checked I'm being sent home with (near) perfect vision. Damn you, good genes! Luckily there is Specsavers, who test your eyes for 15Euro (special offer at the moment) including eye pressure and a photographic image of the back of your eye. You don't need an appointment but the wait can be up to an hour, especially at lunch time, without one. The best thing about their great service though is that they check on your behalf whether you qualify for a free eye test under the PRSI scheme and if so, they reimburse the cost of the test by sending you a cheque in the post. Now THAT is great service! read more

Went on to the Specsavers website and booked myself an eye test using their very easy to use booking system. I booked on a Saturday night and they rang me on the Monday morning and I was in having my eyes tested by Monday afternoon. Very quick and efficient I thought. The whole thing lasted about 30mins and they were very professional! read more

Generally the people working in this branch are so good, except for this particular woman who was at the reception (eye test basement ) who was very rude, I must accept that I was late for the appointment for I came from work and there was traffic every where because of the snow and it was really cold. She has no consideration at all. So disappointed with this lady. read more

I went here recently to get both a general eye test and new glasses and contact lenses fitted. I found everyone who worked there to be very friendly and helpful and had a great experience. When I first went in they took two pictures of the backs of my eyes. The woman taking them was friendly and extremely patient as she had to take them for each eye about 5 times as I kept blinking even after when she gave me warning of when she would take them. The optometrist who carried out my eye test was lovely. I didn't think I'd end up actually walking out of the shop with my lenses as the optometrist wasn't able to get them into my eyes, I kept blinking just as a natural reflex whenever they went near my eye. He decided to let me try the teach and would examine how they fitted after I put them in. At the teach it was explained to me that some people need more than one appointment to get the lenses as taking them in and out is tricky. I was able to get the hang of it quick enough so there was no problems with getting my lenses that same day. They generally want to see you put them in and out three times but I was told I could keep my third pair in while I was picking out my new glasses. The woman who was helping me pick the glasses was also very nice. Basically everything went really well, all the staff were lovely and I left with my lenses the same day. read more

I've had an eye test and hearing test here and I've found the service to be very quick and efficient. The staff are friendly and helpful. They made me feel comfortable. I'd like to give praise to a particular opticians assistant, Eleanor, because she's been so patient and amazing. I would definitely go again for future eye/hearing tests. Excellent! read more

I've been going to Specsavers for about 20 years now. I've always found their service to be excellent and any time I've had any issues, they've been fixed quickly and usually for free. read more

Most unbelieveably appalling service in the Nutgrove branch I have ever had. Rude sulky receptionist - so-called 'optical assistant' obviously did not like her job. Optician clearly knew a sum total of nothing about doing an eye test and was also rude and cheeky. Both appeared to think that for some reason I was obliged to put up with this. Then tried Dundrum - staff incapable of getting the reference numbers of the frames I choose in Nutgrove, and dispensing optician did not appear to have much English far less the vaguest idea of anything to do with optometry and again appeared to think I was obliged to put up with this. Letter of complaint going to Specsaver's head office. Obviously paying extra to get a proper optician (NOT in Specsavers) is a good idea. read more

I ordered contact lenses online and ordered on the 8th of feb waited two week received an e mail yesterday to say they have none of my prescription in stock and that it will be 3-5 days for delivery and only received this e mail after I sent an e mail asking where my contact lenses were??.I then asked for the order to be cancelled of course they haven't answered this e mail just sent another e mail to tell me my order would come in 3-5 day ,terrible service ,I ordered from vision direct yesterday and my order arrived this morning ..now that is service . read more