BUYER BEWARE - DECEPTIVE BUSINESS PRACTICE I don't typically like to write bad reviews but we felt like victims of a deceptive business practice that cost us THOUSANDS of dollars so we want to warn other potential customers from falling into this trap. We used Specialty Forest Products to source 5" Character Live Sawn Solid White Oak flooring. The actual product that we received was nowhere close to the samples. We know that there can be some variation in the wood, but the samples should be a reasonable representation of the actual product. However, the supplier never even warned us that the samples would not or may not look like the actual product. Not when we spoke with the sales representative over the course of many months, not when they told us there were no returns because these were not a "stock material" and certainly not when they sent us the invoice. We even shared the pictures with some industry professionals who confirmed that they believed we had been duped. It felt like they sent us the two best looking samples but we really received low character grade wood with our actual order. Please see the pictures and judge for yourself. We paid $8.25/sq ft, which was a HUGE premium (40-70%) to what we saw from other suppliers but we were willing to pay that based on the samples and pictures that were provided to us. A quick online search shows 5" character live sawn solid white oak for $4.79/sq ft to $5.89/sq ft from 5 different suppliers in the top search results alone. Even when including shipping, that still comes out to approximately $6.00/sq ft on average from these 5 suppliers. We trusted Specialty Forest Products because they had good reviews. Maybe those positive reviews are from contractors and not homeowners. I'm not sure. In hindsight, I now see a lot of 5 star google reviews with no write-ups, which is suspect. When I shared our concerns with Specialty Forest Products, our sales rep even acknowledged that they could have done a better job about the samples they sent us. Unfortunately, they weren't willing to try and remedy the situation. When I shared the online suppliers and prices with the sales rep, to my surprise, he noted that the product appears to be the same as what we received from them. However, he tried to argue that the wood might not be milled to the same degree of precision. In my opinion, a total assumption not based on any facts in an attempt to convince me that I haven't been duped. They got very defensive when I asked for a discount because I didn't get what I paid for. If the samples were representative of the true product, we could have made a decision to go with a different wood or grade. We could have even purchased 5" select grade white oak for much less, which was quoted at $6.30/sq ft at the time. It's an awful feeling to be scammed out of thousands of our hard-earned savings. We spent a lot of time contemplating these floors and decided to splurge since we would enjoy them with our growing family for many years to come. It's not like paint, where we could easily change it. Every time I see the floor now, it will be a constant reminder of all the money we lost. It's a tough lesson but I hope this review at least prevents even one unsuspecting customer from being taken advantage of. Please make sure you do your due diligence before making any payments. Make sure that the product matches the samples you received. Don't agree to any unreasonable return policy until you see all of the actual product first. Don't pay a premium just because you think you're getting a superior product based on the samples from this company, we made that mistake. As you can see, the samples are beautiful and consistent in character. Please note that they sent us two boards and they look perfect. The odds that that we would get two random perfect boards are slim to none. I believe that any rational person would suspect that this was done with intent. Also, the company sent us 7" boards, which would have higher chances of showing flaws, imperfections or inconsistencies, which these samples didn't. Compare the samples to the actual floors received. There are many ugly imperfections and the grains are even different from the samples above. When placing the samples next to the actual hardwood received, the difference looks even more drastic. I've included a picture of the invoice to show that I am a legitimate customer. PS - We couldn't see the wood we received until it was being installed because the wood was bundled and tied together. It was stored in the house since the supplier could not hold it for us and we needed to lock in prices. This was after multiple price increases due to supply chain issues. Because of the current housing market, there were long delays from other work in the house before the floor install could start. That's why this review is many months after the actual the invoice date. read more

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Went to this supplier as recommended by my contractor. They were very friendly and happy to write me up a quote. When I asked for samples they provided me samples of a different item they delivered. Tried to charge me $1000 more for the better product. Manager was unwilling to acknowledge the error or that they were doing a "bait and switch" Might be good working with contractors but does not know how to provide good customer service to the basic customer. Needs to work on providing good customer service and knowing the customer is always right! read more

Great Hardwood Flooring Supplier for professionals looking for various hardwood flooring, polyurethanes, and sand papers. Also has a great show room with a knowledgable staff for home owners looking for the right product for their home and lifestyle. The guys are my number one choice. And as owner of Finish First Floors. I'm a regular! read more

I've going here for 30 years they have excellent material , a great attitude with a vast amount of knowledge love this place