Communication with this location is extremely challenging. We were so often frustrated with extremely slow responses - 1month or more on average with multiple follow ups to get important paperwork, for example (the only way we got results was escalating to leadership above this specific location's senior staff or physically stopping by and waiting until paperwork was provided). Monthly calendars were not delivered in a timely manner, making it hard to have fun with and effectively plan for themed days. Major events like the Christmas program and graduation followed this same pattern, making involving family in these important milestone events challenging and sometimes impossible.
Staff turnover is high. This is apparently due to concerns with compensation, pressure, hours, internal politics and lack of fulfilled growth plans promised (from reviews elsewhere and first-person accounts from staff). The cost per week is on the higher side for our area. There seems to be a disparity.
We were unhappy with philosophies of the leadership that no longer aligned with our values and ethics, and the culture we were promised when we chose SB for our childcare, which resulted in our ultimate departure.
There is no more important decision than with whom you entrust the care of your children. Anyone searching for childcare should be thorough in researching a center's license, history and reviews from both customers and staff.
If a center isn't timely in returning your interest inquiry, as multiple reviews indicate, take that as an important signal of their value system and ability to service the families attending the center.
There were several teachers throughout our time at the center that were extraordinary. Most have left.
Classic example of "could be great" and "should be great." But isn't. read more