Knowledgeable , caring, kind, thorough, sensitive. Excellent…read morefollow up & easy to reach, dedicated , fair , they Listen and hear you, COMPASSIONATE and extremely reasonable. Excellent diagnosing & curing , healing & successfully resolving. I just got my second rescue dog who had been abandoned. They gave him a complete exam & recommended the shots he needs. The facility was very clean and the staff so helpful & kind! It is obvious that they all are big pet lovers!!!

This establishment is highly unprofessional and ill managed. They take advantage of their…read moreclientele's lack of knowledge in this field; not only costing you more money but allowing your animal to endure pain far longer than necessary. After trusting them to perform a simple dental cleaning on my dog she was returned with extractions that I was not made aware of and was expected to pay for. Further more the worker who returned my dog to me couldn't tell me which teeth were removed. My dog then developed a severe urinary tract infection only 2 days post OP. This infection was evident on her pre op labs but no action was taken forcing me to pay an additional 160 for a BASIC urinalysis. The typical price for a urinalysis is around 80 (I question the disparity to see if there was a reason for the increased price and was given a snarky retort that lacked explanation. After waiting over a week for results my dog developed bladder stones directly related to her infection. When I went in to see where her results were I was informed they had received them the same day I had brought her sample in and they couldn't figure out why I hadn't been notified. These results revealed the severity of her condition. The vet then prompted me to get a urine culture which takes even longer to get results for; with my background knowledge I can confidently say this was done just for money. She desperately required a less invasive, more immediate, and inexpensive ultrasound in order to diagnose her bladder stones. Waiting for the return of a culture left my dog at risk for a kidney infection or worse. Due to their obvious negligence and lack of communication throughout the situation I took my dog to a different vet where she required surgical intervention due to the progression of her stones. This cost just under 2000. While the money alone is upsetting my dog had to suffer for weeks through something that could've been fixed with a $25 prescription, had the vet taken the proper actions after reading pre op test results. If you care about your pets, your wallet, and your dignity do not go to this veterinarian. They are unorganized and would rather let your pet suffer in order to drag out testing and surgeries for their own profit. If you are looking for quality vet care with a team that is actually passionate about you and your pets I recommend Firetower animal clinic as they were able to finally help my sweet girl, they even provided her pain medication to help reduce discomfort until they could get her in for surgery. Please if you find this and have had similar experiences I implore you to report them to the veterinary board of medicine as I am not the only one who has done so. This behavior will not stop until they are shut down and I am confident people have lost their pets without knowing who was really at fault.

I have been a patient of the vet for 25 years. I have always had exemplary care for several cats…read more Although I liked And appreciated Mark Hayes, I love Dr Cate Geyer. I wish she could be my own personal physician. She is kind, careful, professional and gifted! Candace Pearce

Animal Hospital is not a good Vet to take your pet I just got my dog eye surgery for Cherry eye a…read moremonth ago.the Dr that did her surgery didn't even schedule her for a follow up to.make sure she was recovering well i.had to call them & on top of that they charged me for her follow up.visit & now her cherry has come back what a waste of money I'm very dissatisfied with there service

I've been here 3x now - once to establish an appointment, once for grooming, and unfortunately once…read morefor an urgent reason. All appointments during COVID. Each time has been top tier with receptionists, techs, vets, being attentive and treating my dog with compassion and me with respect! Dr Ashlan has been top tier and especially Lauren, the groomer, who worked so well with my dog. She did a great cut on him (his first at 9 months) and was so patient with him being antsy and anxious. Great job to this place! 10/10 recommend!

Having pets since I was a young boy, I can honestly say that the Firetower Animal Clinic is in a…read moreleague all its own. I've done multiple reviews on this facility, and I will continue to give five stars. Rudy is now a senior canine which in itself presents new health issues. My wife noticed a spot on his back which had an odor. She took him in, once again, as a walk-in. The Staff worked him in to be seen. Sure enough, what we suspected was ringworm was verified. He also had a bloodshot eye. Medication was prescribed and Rudy went home. Please support this facility! You won't be disappointed.

I highly recommend Dr. Cheeseman. She could not be more caring and kind. We were faced with saying…read moregoodbye to our very special dog and could not face having to take her to a clinic setting. Dr. Cheeseman made the process as best as it could be for our girl at home. She was amazing for our girl and for my husband and I. I would recommend her any day of the week.

Dr. Cheeseman couldn't possibly be more caring or work with your schedule. She's truly one of a…read morekind for vets.

Staff and Dr VanCura are friendly and knowledgeable with both my dog and my cat. Did I say that Dr…read moreVanCura is the absolute best? Thorough and professional and very caring.

Dr Wells is responsible for the death of four of my 2-day-old English Bulldog puppies . They put…read morethe puppies in a back kennel and forgot about them and their body temperatures dropped causing them to die .

Dr Stewart is an Amazing Vet. He has compassion, and very patient in explaining what best options…read moreare for your pet's needs. I've been a customer of his for 10 years+ My two bulldogs love him! You will never be uncomfortable with his staff, everyone is very pleasant.

Dr. Stewart and his staff are amazing. I wouldn't go anywhere else unless I had too. He is also…read morevery reasonable. Cinnabon and I thank you for everything

Last night it came time to say goodbye to my sweet elderly cat who was in end stage kidney failure…read more I couldn't watch her suffer all weekend till my regular vet was open. We called ahead and they took us straight back. The doctor was calm and professional and we got to hold her as she crossed over. We were there less than an hour. I hope you never find yourself in this situation but know that they will help you say goodbye in a compassionate way.

Their lack of medical staffing is a serious problem. Be prepared for at least ten to 12 hours of…read more"triage" before they tend to your loved one. My dog has a ruptured anal gland. Highly recommend you drive to another county or state before coming to this location. If my furry loved one needs emergency treatment we'll be heading out to Raleigh services from now on. 6pm arrived and 1am (Still waiting) the lobby receptionist informed us they were leaving for the evening. At 3am my dog was finally seen and treated. Did not get him out there until 6am. I seriously suggest you to ask the expected wait time and add four more hours. If you can make to another location, city/state go that route.

My dog was at the shelter in Newport for barely 3 days after getting lost, I'm grateful for your…read moretaking care of her. *BUT she was given 3 vaccines the first day & a rabies, which I understand is needed & required by law, problem is she's been home over a week & she's still lethargic, disoriented, vomiting, not eating good, besides losing almost 4 lbs. while at the shelter. You need to have at least a 2 to 3 day waiting period before you inject 3 vaccines in 1 day. I'm giving her a couple more days, hopefully I won't need to take her to the vet. Change your vaccine policy, please!

This place is awful. The people are rude. I made a statement about not agreeing with their process…read moreand the employee I was talking to lied to the manager their and said I was cussing at her. How can people that lie like that be trusted around animals.

I couldn't be more grateful for the care my pet receives . The entire team is compassionate,…read morepatient, and incredibly knowledgeable. The veterinarian always takes the time to explain everything clearly, answers all my questions, and have treated all of our dogs with genuine kindness. You can tell they truly love what they do.

We absolutely LOVE Dr. Janna Foret !! We have a old dog..poodleand she takes wonderful care of…read moreher!! She takes her time explaining everything to us and allows us to ask as many questions as we need. She Is always open to us calling the office with any questions or concerns. Highly recommend her and the clinic.. the clinic workers are sweet also

We have been bringing our kitties to Banfield Pet Hospital for at least a decade. The team led by…read moreDr Kylie Glisson were awesome when helping us cope with diabetes and over active thryroid disease in two of our cats. Thyroid disease causes an excessively rabid heart beat and Dr Glisson never had any problems measuring or treating it. Pearl succumbed to her disease and old age at age seventeen, and we could not have asked for better care when it came time for her to 'go to sleep.' While saying goodbye to her was very traumatic, I do not think we would have coped well at all without the compassionate care we received. We have never had an issue with appointment times, or cancellations. I highly recommend Banfield Pet Hospital in Greenville, NC.

If I could give this horrible vet zero stars I would. This is the WORST vet you could possibly go…read moreto. Extremely inconsistent hours, never running on time, always cancelling appointments, and not giving enough information. The pet plan is NOT worth it at all and just a ploy to get you stuck paying money for the worst vet in the world. They also do not care if your pet as anxiety and will still try to force you to leave them there all day locked up. They let my dog escape from their back room crates and cut his nose last time we had to leave him there for an unnecessary amount of hours just for a check up. AND THIS WAS BEFORE COVID! Do not give them any of your money. I can't tell you how frustrating, disappointing, and poorly run this vet office is.