My experience with Primo Brands has been extremely disappointing. Their customer service is among the worst I have dealt with. Deliveries consistently failed to meet expectations, and communication throughout the process was poor. When I scheduled an appointment for equipment pickup, I was not given a delivery window. When I called multiple times to follow up, customer service was unable to provide any meaningful information or updates. After waiting and rearranging my schedule, no one ever showed up for the appointment. The lack of communication, accountability, and reliability made what should have been a simple process unnecessarily frustrating. I would not recommend Primo Brands based on my experience. read more

I've been at my company (my workplace) since 2009. I've been dealing with this Vendor for many many years. There have been so many different drivers over the years, which is the same for delivery drivers with Fed Ex, UPS, and USPS. Many of them have been nice. It's a good thing that we are now able to leave reviews on Vendors; it wasn't always the case with Yelp. When I first started, the directions that were relayed to them, and any other Vendor, here, was to call the office first, prior to visiting. I am usually here, unless I am on Vacation or at a medical apointment. If I'm notified, we're good. Last year, also acquired Mountain Springs Water, which my boss requested. So, in addition, to the cases of water, we also get this product too. For the most part, the single use bottles are good. Sometimes, you get the drippy messes or the plastic bottle taste, but that's not often. read more

No review. I went with My Water. My Water is a local provider in Las Vegas, NV. They are cheaper and more responsive. I never even got a call back from Sparkletts read more

I think that Sparkletts has definitely improved at least on my route. Been a client for a number of years and quite frankly have had a few less than ideal experiences in the past. To their credit, they've always resolved the issues. Got my delivery today Within the agreed time line Placed bottle where I request Correct product Closed my gate upon leaving This delivery person even left me a holiday card under the new bottle. Now I'm going to take the high road and assume it was a genuine wish for a good holiday and not subtle reminder to tip at Christmas (which I normally do for all my regular delivery folks and landscaper etc) . But still I've never gotten a card before, so maybe this delivery person is better than my previous ones. I think now unless someone lives under a rock, you have to be aware of the tip controversy that seems to be in the news every day., especially here in LV, where there are so many hospitality positions . I always tip for good service and my big peeve is the tip shaming screen on the card machines that pop up before your final total is displayed. But enough of that, Sparkletts did good today. read more

Sparkletts Water - The confusing picture I left - Water Delivery Near Me - Las Vegas, Nevada

had sparklets delivery service for 3 over years. I was never satisfied with their customer service and the 5 gallon delivery service and home dispenser rental. their services are very overpriced do not recommend sparklets and am going to a local distributor read more

I was suppose to have 9 bottles delivered today, Sparkletts / Primo were a no show again!! I spoke with customer service who said they are sorry and they will make this a priority and attempt to have these delivered on Thursday. (Ship To #: 19726641 Task/Case #: 6403234). So frustrating read more

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Created an installation order for a dispenser and 2 bottles of water. The order form said delivery would be from Noon - 6:00p which is a big delivery window, but it worked out perfect since we wrork nights and sleep late. However, delivery guy shows up at 8:00 am and knocks and texts. And ends up leaving. We wake up, see the texts and call customer service asking why they came so early. They said "we don't guarantee the delivery time". Yah I got that part when you gave a 6 hour delivery window, but this was 4 hours earlier than the window starts. I asked for a redelivery during the communicated window and they said no, they would come back to install on the next delivery window, which was over 2 weeks later. Canceled the order and found someone to deliver everything 2 days later. read more

After ordering sparkletts for 20 years, I don't want your water for free. Leaving a 62 year old, disabled person without any water. Unforgivable. The service reps, don't care. Im sure the CEO is making millions of dollars, while the company goes to HELL. I will not be sending any PMs . The only thing corporate does is save people money. Who wants to deal with degenerates. I ordered water June 9, no problem. June 12 the day of delivery, which I received a text confirming. No delivery, I called. Not delivering because of balance due June 17. Thanks for Nothing. read more

We canceled the service and we were told to leave the water dispenser outside for pick up, they didnt picked it up for weeks and kept charging us. We called and told them that we requested cancelation weeks prior and to remove that charge but they send it to collection instead. Be aware when you cancel it. read more

How would you like me to send you a direct message? I've now been on hold longer than 30 minutes after you've missed my last 4 scheduled pickups. Going to wait it out, and cancel my service. Someone answered at 41 minutes ..told him I'd like to cancel my service, and he said he had to transfer me to an account specialist. I asked him if it would be another 40 minute hold , and he said 'no.' Still. On. Hold. Some answered 1hr 31 minutes in and I told her I'd like to cancel, she asked why, so I told her all the reasons. She put me on hold for a few morninutes, and told me she put in the request for a cancellation and that my empty bottles are still on the schedule for today, and that I will receive a credit for them. So I'm going to put them out again, and we will see what happens. read more

Sparkletts Water - I'm going to wait it out and see what happens lol - Water Delivery Near Me - Las Vegas, Nevada

The cold water went out on my cooler tried to call long wait time on hold so I emailed and told my water guy still no cooler so today I called and waited on hold for 40 minutes meanwhile listening to a recording of how great they are at customer service. Terrible to no take calls from your customers 40 minutes wait time is way too long. read more

Unfortunately, this company has the worst customer service department I have ever experienced. We have been members with the company for three years now and I have yet to have a delivery or an experience with one of their reps that has made me even a satisfied customer. I have been trying to cancel our membership with them for the last three months and it has resulted in 13 phone calls, 17 customer service reps, 4 "we'll have a service manager call you backs", 3 "sorry for the poor service, reach out to this email to have someone reach out to you" and still have never spoken to a service manager. I have reported them to the Better Business Bureau, left them 1 star reviews on Trust pilot, Yelp, and and every service that it will allow me to but I am at my witts end. DO NOT EVER DO BUSINESS WITH THEM! THEY DESERVE TO BE SHUT DOWN FOR TERRIBLE BUSINESS PRACTICES. GO WITH ANY, AND I MEAN ANY, OTHER BRAND. read more

Ever since Primo water took over Sparklets, every decision they have made has been wrong for the customer. Just more ways to secretly make money. Lousy dispensers. Changing delivery dates. Eliminating notifications.... weak read more

Just cancelled my account. I was with Sparkletts for 12 years and then it was taken over/bought out by Primo. Since the takeover it has been nothing but problems, both with billing and delivery. Primo constantly raises prices without any constomer notice. It may be months on autopay when you realize the price increase. My initial water dispenser was originally $5.99 monthly a few years back which today is roughly $10.99. A 5 gallon bottle of water is over $13 plus a delivery fee. The fact that my cooler is over 4 years old and costs me more monthly is ridiculous. The entire company is a rip off. I wish I could sue them for all the increases without customer notice but I don't have the time. So many better companies out there, just look at these reviews before doing business with anything under the Primo name. Pathetic! read more

They make an effort to meet our unique needs. We are in our senior years and cannot manage heavy bottles on a dispenser stand.

Do not order water from this company. They used to have excellent customer service but now THEY HAVE THE WORST CUSTOMER SERVICE. I called to cancel my service and it took 3 days and a 5 hour wait for a call back to get through. Cancelled and was told I had to wait three weeks for them to pick up my empty bottles. When they came to pick them up THEY LEFT ME SIX NEW BOTTLES OF WATER. I'm now stuck with water we will not drink and am waiting, once again, for a call back. Do not go through the hassle of dealing with this company. read more

When we got the Delivery service it sounded good. After a few months even if we lrft more containers than the water we received they will not credit the empty ones. They were charging more than we signed up for. There was no delivery fee at first but my husband lately was being charged. It only took my husband this month to cut off the service and last delivery was today, June 11, guess what, the guy got our empty container and did not leave any replacement water! What could improve? The service and the marketing strategy of fooling people with their hard earned money! read more

I have their Primo water delivery thru Costco and while the 5-gallon bottle of water is around $5.69 each (or something like that) - the $13.99 delivery charge is ridiculous. I have been a customer for many years but the delivery cost is making me look elsewhere for water delivery. read more

This place is the worst! I have only had the service for 3 months and each time my delivery is messed up in some regard and I have to call their stupid unhelpful call center where I do not get to speak with a real person for 45 minutes and have to listen to their awful recording on an unending loop. And then they "fix" the issue, and then for some super fun reason all their records disappear and I have to call into that purgatory again and talk about it again. I finally had enough and cancelled my service. This place does not have good customer service assistance in any regard, and I don't even think it's the call center people they're nice, it's the business as a whole. I definitely don't recommend this place for water delivery they suck so hard. read more

Wanted to counter the fake reviews, this is my second review in 2 and half months I've complained on the fact of no delivery was made on the delivery schedule date. then they rescheduled for a day I was not available that I've missed and then they rescheduled on the same day next week which I called off work so I can be present, then they never showed up and then I put on the notes just to leave it at the door and called customer support to confirm they seen the message online. They confirmed yes and never showed then charged me without anything delivery. Went back to the app to call customer support but the app was down for weeks. Today is November 9th 3:33pm my account has been deactivated with no refund or email of acknowledgement that an account has been closed by someone who is not me. read more

Sparkletts Water a.k.a. Primo outsources their customer service. I was supposed to get a delivery on March 27. That did not happen. Only to find out that it was changed to April 1 on March 27. I called Customer Service three times between March 21 and March 27 to figure this all out, I was assured that my delivery date was not changing And yet it did. After these phone calls, I decided to just cancel my service. I canceled it with an expectation of picking up my empty bottles in my cooler on April 1 as directed by the person on the phone. I put them outside and they did not pick them up. They did not call me, they did not email me. I called them to find out that the driver had "issues" and it was rescheduled to tomorrow, April 2. I told the rep that I would not drag all this stuff back inside my apartment. It will sit out there until tomorrow. I have a picture of everything out there today in case it gets stolen before tomorrow Morning or whenever they do decide to come. Is this the worst customer experience I've ever had with any company. You can't randomly change things without notifying the customer. They were great when they were just Sparkletts, but now it's terrible and you can't even call the local office. They say they'll call you back within 72 hours, but that two never happens read more

Sparkletts Water - The Sparkletts cooler and six empty bottles - Water Delivery Near Me - Las Vegas, Nevada

I called to make a complaint about a delivery driver. They then gave me another number to call. I have been waiting now for 30 minutes, listening to music. Right now I have never been so upset with a company. read more

I've had Mountain Valley water delivered to my home in 5 gallon bottles for the last few years and everything was great until the last six months or so. Since then I've had repeated problems with delivery and billing. They've repeatedly failed to pick up my empty bottles when they deliver new ones, and when they do pick up the empties they fail to reimburse the deposit. I finally gave up, tired of calling them each month and spending hours trying to solve the problems. I just cancelled. Very sad because I like the product, but the delivery service is just terrible. read more

DO NOT USE SPARKLETTS. WORST DECISION I HAVE MADE. Over $100 has been taken out of my account when it was only supposed to be $12.00 starting. When I signed up over the weekend I noticed a $50 charge. I called as soon as they opened on Monday and was assured it was just a hold and that the promo did go through and when it got delivered I would get my $50.00 deposit would be back and that I would be charged the $12.00. I got my delivery Monday and was charged $56.00 and my other $50.00 is still on my account. I called and the new rep said a promo was never applied. Mind you I have an email. Then was told it would only be a credit to my account and that I would not get my money back. I'm not being told they would put requests in and this will take 5 days. I'm this close to putting everything outside and making them collect and get my money back through my bank. STEER AWAY. buy a dispenser online for $100 and get your own water. You won't get any help either to rectify and will have to jump hoops. read more

Sparkletts Water - Water Delivery Near Me - Las Vegas, Nevada

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These people and their systems are absolutely horrible and unprofessional. I moved houses and canceled my account over one year ago, following my account cancellation I started receiving water bottles at my new address and they continue to charge me. I immediately reached out to customer service on the emails to get this resolved and obviously AI couldn't handle that conversation and continue to tell me to call the customer service so finally once I called the customer service it took 30 minutes to get this guy to cancel my account and stop delivering waters. Only to find out he put a pause on my water deliveries and then I continue to receive waters. Then I contacted another representative after settling my debt with all those waters I received that are sitting in my garage and she told me my account was canceled. Then I started receiving a bill and whoever was living at my old address requested water dispensers and water jugs under my account. While they did credit me for those, it took three different people to close out my account and one year to stop this service. What a scam read more

Terrible. Terrible. Terrible. Would never order from them again, nor would I ever recommend them. This company is difficult to deal with, you have to deal with the customer service number, skipping is difficult, getting bottles returned when you're done with the service is difficult. I have had to call 10 times about getting them picked up all to be told I HAVE TO deliver them to the branch. Ridiculous. Go elsewhere. read more

Horrible. In the 3-4 months we've been customers we have had 3 machines fail and now need a 4th. We've had two leaking bottles delivered over two separate deliveries the past few times. Reps tell you one thing but you get something else in services. read more

All I can say is that their customer service is HORRIBLE!!!!!!! Not to mention the extremely long wait times to speak with anyone in their call center. When you finally speak with an agent, you get passed along to 3 other people because everything is fragmented and they have a department for everything. The water dispenser I rented worked fine and wanted to purchase it but had to call multiple times to get a quote which, I didn't receive until the day I wanted to cancel my current rental plan. Not worth the time and effort dealing with a company I have to spend so much effort to speak with customer service. read more

This company is absolutely terrible! 10/10 I would NOT recommend! They have skipped out water delivery at lesser 10 times and we have been customers since 2021 their customer service is horrible! They don't care about you. Only your money! I grew up with this company. They were always good! Not sure what happened! Maybe greed. Idk. But that's it I'm done. Time to find a better company! read more

Every order has been wrong!! (either number of bottles or they've missed the order without notice) I have to spend 30+ minutes on the phone to talk to someone just for them to tell me I never had a delivery scheduled even tho I got the reminder call a day before & I have a screenshot of the email with the date on it. They are also unsure why the bottle number are wrong. My last delivery was missed Thursday 12/5 I called the next day they said it was too late & a redelivery would be Monday 12/9. It's now Tuesday 12/10 the delivery never came yesterday like I was assured on Friday & now I'm spending another 30 minutes of my time figuring out why when I pay for a REOCCURRING SERVICE. This is so frustrating. If it's not fixed this time we will be taking our business else where. read more

I've called FOUR times to have empty water bottles picked up. I was told on May 27 they would be picked up on May 29. I stacked 14 bottles on my porch in the expectation they wouldn't be there in the afternoon. Nope. It's now June 4 and THEY ARE STILL THERE. Chat isn't working on the app and I finally got a call back yesterday who assured me this would be "escalated and corrected" as soon as possible. Still on my porch and no call from the local office. I'm about to collect them myself, take them to the lobby and leave them there. read more

Garbage company. Last two orders skipped for no reason and can't get someone on the line to inquire about what is going on. After an hour wait spoke with support. They said would deliver tomorrow. Failed to deliver full order and for some reason delivered a single bottle. On hold for hours trying to cancel account. Avoid this company at all costs. read more

We have been with Sparkletts for several years with no problems, However, the last 3 months or so, our driver has not been leaving the correct water order and we have consistently been running out before our next drop off. After several calls and waiting on hold for 20-30 min each time, then being told they would fix it, we again got the wrong amount of water, with only got one bottle of water being delivered yesterday. I called and canceled our service yesterday and they could have cared less, there was zero attempt to recover my business. They definitely don't care about providing basic customer service. read more

Been a customer for 55 years now since 1969. I use to get glass bottles full of water instead of plastic. Sparkletts use to be a great company. Then 2000 hit and sparkletts changed over to its shareholders controlling the company. Ever since then the customers get no help. Here is what you can expect. 1. If you want a paperbill they charge you 5.00 a month to send you a bill. 2. Delivery fees for water are 15.00 per delivery. 3. Customer service CANNOT HELP YOU with 90% of your problems. They always tell you this issue needs to go to another department that never does there job. Expect to play 10 to 15 calls to get a credit for a bad bottle of water. 4. Multiple times water damage to my floors due to cracked bottles with slow leaks. They have paid out water damage claims to my property multiple times. 5. The drivers will stop delivering to you unless you get water every 2 weeks. To get this back on auto delivery can take months of speaking with customer service who can do nothing. 6. No one to talk to above a customer service level. Never a manager, regional manager, or a chicken to talk with. You either get lucky with customer service or you lose. I speak as a long time customer who never had problems from 1969 to 2000. Today and for the last 24 years this company is a joke. All you can do is hope nothing goes wrong. Prices of water go up often. Delivery or energy surchages as it use to be go up often. I am sorry but if you have to charge 15.00 to deliver a bottle of water too me when you have 20 more stops on my street then you are not in the water business. You are a delivery service. 15.00 x 20 stops = $300.00 per delivery street sounds like a scam. Stop giving this company your business. Buy bottled water from costco. read more

The service is good and the water is exactly what we wanted. I didn't want to spend the money on a filtration system right now so this is the next best thing. We get 4 bottle 5 gallon a month which is the right amount for family the occasional guests. I purchased the dispenser through Costco and it was a good deal. We still buy bottled water for on the go just not as much. read more

Terrible service and double checking your billing. I've received 3 bills in less than 30days!!!!!!!!!!!!!!!! Finding a new company ASAP REMOVE THE AUTOPAY or they will drain your account and BS explanations. read more

Update. I received a message on here asking for my info. I sent it to them and then received an email that said I'd be receiving my order today. Today, I received an email saying that they canceled my delivery and closed my account. I guess Sparkletts is just too good for me. I've tried being patient. But to add insult to injury by closing my account? I think I deserve at least a phone call as to why. Garbage. My story is the same as every other one star on this page. I've never even received a cooler. Hour hold times. Disconnected calls, everything will be there "tomorrow" for the last month. I did get someone on the phone and she explained that they were short drivers after the shut down, etc. that they were struggling to find people that wanted to work. I think I am a reasonable person. I can understand a struggling business. Here's my main compliant. I had a different service that I canceled and had my equipment removed so that I could start with Sparkletts. I did this because SPARKLETTS HAD A REPRESENTATIVE SELLING NEW WATER SERVICE IN COSTCO. WHY ARE YOU SOLICITING NEW BUSINESS IF YOU CANT HANDLE WHAT YOU HAVE???!!! Who is in charge there? Get your shit together! I wasn't unhappy with the other service I had. I signed up because they had a salesman in Costco and he made it sound like such a wonderful deal. Now I don't have either. Save yourself the headache. You'll die of dehydration before you get any sort of customer service here I've been waiting a month now and every. Single. Day. The app says delivery "tomorrow" read more

Sparkletts Water - Water Delivery Near Me - Las Vegas, Nevada

This is the worst water company ever. They have excuse after excuse as to why u didn't get your delivery. Their C/S people are all STUPID could care less they just read their script and expect u to believe them. I have been with them over 6 months and only once has my order been correct. I am now looking for a much better water company becuz this company SUCKS!!! read more

Holy sh**, never had such horrible services from a water company. Been with Sparkletts for almost 3 years and have cancelled my services today. Look at this disrespectful text from the DELIVERY MAN! They've been out of the brand of water I use for over a month. Disgusting way to speak to a loyal customer. read more

Sparkletts Water - Water Delivery Near Me - Las Vegas, Nevada

I cancelled my service over 6 months ago because I installed an RO system. Suddenly, two weeks ago I received a delivery of 3 five gallon bottles. I called and asked to have them picked up and was told they would. That never happened. Again today, I found 3 new bottles delivered and placed in front of my front door. When I called, they told me they could not pick up the bottles. I asked for the telephone number for the local branch and was told they could not give that out. Now I have to find a place to put them so that I can get in and out of my house. This is ridiculous. The customer service is very bad despite their saying on hold that they are committed to providing outstanding service. read more