I went into this business for the first time, and purchased a jacket, the clerk never mentioned that I needed to create an account, or what the return policy was. when I went to return the jacket, because the sleeves were much too baggy, the clerk told me that the policy was a credit in the store only if I had an account. I purchased by credit card so I expected a refund on the card. The policy was not on the receipt, nor did I see the sign, because I didn't know that I should look for one. The clerk also stated that I should have tried it on when I made the purchase, but she didn't suggest it at the time of purchase. The owner later said that they were not a box store and couldn't do cash refunds. If they can't refund on a card they shouldn't be in business. read more