We are new to the area and wanted to have our carpets cleaned prior to completely unpacking all of…read moreour belongings. We called around to a few places and we chose clean and dry because they had great reviews, we wanted to support a local business, and they offered a military discount. Even with the discount, they were a little more than some of their competitors, but based on everything else we decided to give them a chance. I called and got a quote from Kathy (who is extremely nice and helpful). When I called back to schedule, there was some confusion on the original quote not including a hallway we had discussed so she said she would include the hallway at no cost. The owner, Stacy, showed up to our home, and as we were doing the walkthrough I mentioned the hallway and confusion. He said that he heard the phone calls, agreed they were confusing, and said it's normally 30 for the hallway but he would do it for free if we wanted him to. I agreed since that was what we were quoted, and he said, "You know what, I don't want to do any of it." When I asked what he meant, he said he doesn't work for free and said he was leaving. I was confused since he offered to do it for free, but he walked out. I don't know if he was in a bad mood already, but that is terrible customer service and he was extremely rude to my wife and I. There were so many other ways to handle the situation. My wife and I had moved all of our stuff out of the rooms and had our kids sleep downstairs so he would have plenty of room to work and since we wouldn't be able to access the rooms until they dried. Had he tried to talk to me about it we probably could have up with a solution, but he refused to do anything at that point. I called Kathy back and she said she would try to figure out what was going on, but I never heard anything back. I would recommend finding someone else to clean your carpets.

All around 5 stars! Got booked for next day, communication throughout the whole process was…read moreexcellent, effective and easy! Stacy was punctually & quick! Now the service itself, wow! Tile looks brand new, grout looks lighter & clean! Carpet feels, smells and looks like night & day! Couldn't be happier with the service, thank you Stacy! Worth every cent!

They are the absolute best! They go above and beyond for their customers to make sure everything is…read moreperfect! I can call them when I need something and they get it taken care of right away. Their work is high quality. They are honest and trustworthy.

I don't, and WON'T use anyone else. These guys (and gals) are good at what they do. I've used…read morethem for years on my rental properties and am always more than satisfied......not only with the price, but also with the quality of work and the timeframe they complete the job in. They do a great job and even clean up after themselves. When I need carpet for my own house, there is NO QUESTION who I will use.......J-Mar. Thanks for always taking care of me! John

We recently had J-Mar out to install carpet in our offices and clean all the rugs in our…read moreclassrooms. They did a phenomenal job! I was positive I was going to have to get some new rugs but they were able to make them all look brand new! The pricing was very fair and they are a local company which is great!

Received their mailer coupon and gave them a call. They were very easy to work with and helpful…read more Easily set up an appointment and they quoted me a great price. Quick and efficient job. Carpets look great and it seemed like they really made an effort to take care of our carpets. Great business and great service.

Besides Bell being recommended to me, one of the main things I was looking for was a cleaning…read moreservice that uses a truck mounted cleaning system because those typically are more powerful and have better suction ability than the portable units that can be wheeled into the home. They pretty much checked all 3 boxes with having a great reputation, being affordable, and use the cleaning method that I was looking for. Tucker was the technician that came to my home today, he was thorough and efficient. He also explained the process very well and overall the experience was outstanding.

We've used Bell's annually for the past 3-4 years for cleaning our furniture. We have no carpet in…read moreour home. The customer service when scheduling and the staff doing to cleaning is hands down amazing. I almost feel like family. Pricing is more than fair and I recommend their services to others often. Bell's is like a celebrity in OKC and for good reason.

Try fulfilling promised commitments. Returning phone calls. Terrible customer service for anything…read morebut carpet. No integrity.

We had a water hose to the toilet break loose one night and flood the guest bath, one bedroom, 1/3…read moreof the office area and a portion of the family room. We called Clean Pros, explained our situation and they arrived at 9:00am. After agreeing to a very reasonable estimate, they begin cleanup and going through their process to ensure that no mold would occur. Five days later the entire process was completed and everything was back to normal. The process included moving furniture, sucking up water, sucking water out of vents, folding back wet carpet, removing wet padding, using fans for three days to dry carpet and floor, putting new padding in place, relaying and stretching the existing carpet in place, cleaning the carpet and putting the furniture back in place. Very expedient and professional with outstanding results. David D., Norman, OK

I've been using Heritage cleaners for the last few months at my home that I was renting. No issues…read moreand great service during that time. I recently bought a home off market and went to move in this past holiday weekend (Memorial Day). Upon moving in, I realized the house wasn't cleaned in the slightest. Dirty baseboards, dusty closets, grimy bathroom floors. An absolute nightmare. I reached out to Christina about this who responded immediately. Trevor, the owner, was at my house same day to look things over and help schedule the clean for the weekend. The following day, Audrea spent the morning cleaning and Sabrina finished that afternoon. Audrea was then back again Sunday morning to finish cleaning. She wasn't happy with how the bathroom floors looked even after cleaning and put in a lot of effort to figure out how to get the dirt and grout out of the bathroom tiles. She did an amazing job making the floor look almost new. It wasn't perfect, but I'm not sure if the bathroom floors had been cleaned in 10+ years. She went to Home Depot before coming over that day and worked with Trevor to find a cleaning solution to help with the floors. That kind of effort is rare these days! Both ladies did an amazing job cleaning my home and helping me feel more comfortable when I was very unhappy upon moving in. I'm so appreciative of Christina and Trevor for the amount of effort they put in to help me in this terrible situation. The fact that 2 of their cleaners were able to come over the holiday weekend so last minute tells me everything I need to know about this company. Trevor was also there for a final walkthrough once the job was complete. Customer service is a dying art in this world and having a company put in the amount of effort that they did for such an extreme request at the last minute says more about them than I could put into words. I would recommend Heritage Shine Cleaners to anyone because of this alone. They are reliable, hardworking, and communicative. Will definitely be continuing to use them moving forward.

Excellent customer service!! Very quick replies and friendly staff. The work was done thoroughlyread more

They did amazing work! My Carpets look new, and they were HORRIBLE! Great value and prompt service!…read moreI will definently be using them again! I will also be telling all my friends!

Great company kyle does a great job made our carpets look new again thanks precision highly…read morerecommend