We recently stayed at Spark by Hilton in Vestal and had a generally good experience with a few areas that could be improved.
The biggest highlight was the staff. Everyone we interacted with was incredibly friendly, and both check-in and check-out were quick and easy. The complimentary coffee station was excellent, and having a water bottle filling station was a nice touch that we appreciated throughout our stay.
Our king suite was surprisingly spacious and offered plenty of room to spread out. However, it didn't get much natural light, making the room feel a little dark during the day. The refrigerator was also much smaller than expected for a suite of that size.
The elevator was definitely the biggest inconvenience. It was very slow, and hotel staff were frequently using it throughout the day to transport housekeeping bins, which made the wait even longer.
Parking can also be a challenge. The front lot filled up quickly, especially since the conference rooms were hosting reunions and parties during our stay. Thankfully, there is additional parking behind the building if you're willing to walk a little farther.
One thing several people in our group noticed was an unpleasant odor on the lower level near the pool. It wasn't overwhelming, but it was noticeable enough that multiple guests commented on it.
Breakfast was just average. There weren't many options, so don't expect a large selection. We were also disappointed that about half of the ice machines were out of order during our stay.
Overall, the friendly staff and spacious rooms made for a pleasant visit, but improvements to the elevator, breakfast selection, maintenance, and parking experience would make this an even better place to stay. read more