THEY WILL DAMAGE YOUR CAR AND REFUSE TO TAKE RESPONSIBILITY!
I visited Spark-All for the first, and last, time today, June 1, 2015. I took my Suburban in for their premium package, which cost $26. After I paid but before I left, I inspected the Suburban to make sure that all areas were clean and nothing was forgotten. I was pretty pleased until I got to the rear bumper area. There I found that the license plate had been bent in half, and that there were THREE BRAND NEW DENTS in the bumper itself! I immediately showed the damage to the manager, a middle aged, darkly complected woman who seems to be mentally unstable. I couldn't even finish explaining the situation to her before she started shouting over me, claiming I was lying and trying to frame her into being responsible for damages that were not committed by her employees. Nothing could be further from the truth. I was a little ticked off at the damage, but since it wasn't major, I told her that they needed to do right by me since they had damaged my Suburban, and at least give me a couple of free car washes and we'd call it even. She came completely unglued as I said that. She began shouting at me at the very top of her voice, shaking her finger in my face, calling me a liar, and telling me I was trying to rob her business. I don't know how she concluded that I am a robber, considering it was they that damaged my car. At that point I called the Harlingen Police Department to report the damage and to get an incident report for insurance purposes. The officer who answered my call said that HPD was working a major accident on the expressway, and if I wanted a report within the next 3 hours, I'd have to go to the police station and do it there. So that's exactly what I did. As I explained the situation to the duty officer, he laughed and told me they had done the exact same thing to his car several years earlier and that's why he had never been back there. So, if you want a generally clean car with a side of damage thrown in at no extra charge, by all means go to Spark-All. Just be aware that an enraged verbal barrage from the unstable, likely off-her-meds manager will probably be part of this package deal. Or you could go to a place that actually takes care of their customers, provides professional service, treats customers property gently and without inflicting extra damage, and generally does what they're paid to do without providing you with a surprise verbal assault ending up with a trip to the police department. Either way. Your choice. read more